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Software update 2.39.20 (2024 Q4)

Scheduled Pinned Locked Moved Watches
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  • Ł Online
    Łukasz Szmigiel @BrunoH
    last edited by 8 Jan 2025, 22:08

    @BrunoH thanks, good to know it’s not an isolated issue.

    S9PP 2.40.44

    1 Reply Last reply Reply Quote 0
    • P Offline
      pomah86 @Łukasz Szmigiel
      last edited by 9 Jan 2025, 07:43

      @Łukasz-Szmigiel

      I have had issues with notifications since Android 15 update, when I got the watch one year ago all notifications were flawless, now I’m missing Whatsapp, signal, sometimes text messages.

      Using a pixel 8 with Android 15 on it, and I have downgraded to 2.37.48 on my watch. I never noticed and notifications improvements on the latest firmware, I was too busy to soft reseting the watch several times a day to get the ohr to function.

      1 Reply Last reply Reply Quote 1
      • T Offline
        tmclr Bronze Member
        last edited by 9 Jan 2025, 08:33

        @Dimitrios-Kanellopoulos

        Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?

        D 1 Reply Last reply 9 Jan 2025, 08:35 Reply Quote 1
        • D Offline
          Dimitrios Kanellopoulos Community Manager @tmclr
          last edited by 9 Jan 2025, 08:35

          @tmclr filing a bug

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          T 1 Reply Last reply 9 Jan 2025, 08:36 Reply Quote 0
          • T Offline
            tmclr Bronze Member @Dimitrios Kanellopoulos
            last edited by tmclr 1 Sept 2025, 08:36 9 Jan 2025, 08:35

            @Dimitrios-Kanellopoulos

            Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?

            (Sorry for duplicate post)

            1 Reply Last reply Reply Quote 0
            • T Offline
              tmclr Bronze Member @Dimitrios Kanellopoulos
              last edited by 9 Jan 2025, 08:36

              @Dimitrios-Kanellopoulos

              Thanks - would it be helpful to send logs from the App?

              1 Reply Last reply Reply Quote 0
              • S Online
                Stefano M64 Silver Members @Łukasz Szmigiel
                last edited by 9 Jan 2025, 08:50

                @Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

                The thing is - I can see what media is being played, but only the controls are grayed out.

                did you tried to stop the SA, clear its cache, and restart it?
                this solves the grayed out music controls problem for me, not sure if clearing the cache is really necessary

                Suunto Vector . Vector HR . Core . Race & Race S

                Ł 1 Reply Last reply 9 Jan 2025, 09:49 Reply Quote 1
                • Ł Online
                  Łukasz Szmigiel @Stefano M64
                  last edited by 9 Jan 2025, 09:49

                  @Stefano-M64 I’ve tried soft resetting the watch, resetting bt, and forcing the SA closed and cleaning the cache. I just didn’t reinstall it.

                  I’m not sure what broke it though - Android 15 or latest firmware.

                  S9PP 2.40.44

                  S 1 Reply Last reply 9 Jan 2025, 09:52 Reply Quote 0
                  • S Online
                    Stefano M64 Silver Members @Łukasz Szmigiel
                    last edited by Stefano M64 1 Sept 2025, 09:53 9 Jan 2025, 09:52

                    @Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

                    or latest firmware.

                    I’m on the latest one on both Race and Race S and music controls work (android 13)

                    Suunto Vector . Vector HR . Core . Race & Race S

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      SergioB @Łukasz Szmigiel
                      last edited by 9 Jan 2025, 13:17

                      @Łukasz-Szmigiel I’m on Android 13 and Race with the latest firmware. I do not often use quick responses via the watch, but the last two times I tried, they failed (even if the green screen appeared on the watch as if the message was sent)

                      Suunto Race Stainless Steel (always updated to latest FW) and Suunto App on Android 13.

                      Previously owned/tested: Suunto Vertical Stainless Steel, Suunto 9, Suunto 3.

                      Ł 1 Reply Last reply 9 Jan 2025, 13:53 Reply Quote 1
                      • Ł Online
                        Łukasz Szmigiel @SergioB
                        last edited by 9 Jan 2025, 13:53

                        @SergioB same here - the watch behaves as if all was sent, but in fact - it doesn’t.

                        S9PP 2.40.44

                        T 1 Reply Last reply 13 Jan 2025, 10:13 Reply Quote 0
                        • P Offline
                          pomah86
                          last edited by pomah86 1 Dec 2025, 20:40 12 Jan 2025, 20:40

                          I can report that on the latest firmware, 2.39.34 and android 15 (pixel 8 )

                          I get no notifications for Android messages (v 20250108_00)

                          I have even removed all data from the suunto app and repaird it with my phone

                          1 Reply Last reply Reply Quote 1
                          • J Offline
                            JANTIKAINEN Bronze Member
                            last edited by JANTIKAINEN 13 Jan 2025, 05:38

                            Does anybody know if Suunto is working on a fix with the sleep tracking issues related to latest firmware?
                            It’s really bad with my Race and I didn’t have any issues before this update.
                            I rolled back to previous version but the watch updated automatically even I had turned off the automatic updates.

                            5cf99020-9f64-47b3-9709-0fabac82d673-image.png

                            Samsung Galaxy S24
                            Suunto Race Titanium

                            O E F 3 Replies Last reply 13 Jan 2025, 05:54 Reply Quote 3
                            • O Offline
                              ODo67 @JANTIKAINEN
                              last edited by 13 Jan 2025, 05:54

                              @JANTIKAINEN same problem here.

                              S 1 Reply Last reply 13 Jan 2025, 08:16 Reply Quote 0
                              • E Away
                                Eddy De Backer @JANTIKAINEN
                                last edited by Eddy De Backer 13 Jan 2025, 07:09

                                @JANTIKAINEN Same probleme here

                                Suunto Race Titanium Charcoal
                                Suunto Vertical All Black
                                Polar Grit x Pro

                                1 Reply Last reply Reply Quote 0
                                • J Offline
                                  Jordi C
                                  last edited by Jordi C 13 Jan 2025, 07:40

                                  Also problems for me with sleep tracking after latest update.
                                  This is already the second time the sleep tracking has failed and I have to do a soft reset to get
                                  my OHR working again.

                                  1 Reply Last reply Reply Quote 1
                                  • P Offline
                                    Prenj
                                    last edited by 13 Jan 2025, 08:04

                                    I already wrote about this in another topic, but I wanted to add it here, too. I’m having trouble with sleep tracking with my Race after the latest update. Sometimes, a watch restart helps, but sometimes, it doesn’t. It’s definitely a bug.

                                    Suunto Race

                                    1 Reply Last reply Reply Quote 2
                                    • F Offline
                                      fv4500 Bronze Member @JANTIKAINEN
                                      last edited by 13 Jan 2025, 08:11

                                      @JANTIKAINEN
                                      “I rolled back to previous version but the watch updated automatically even I had turned off the automatic updates.”
                                      Same here: rolled back to FW v2.37.48 and disabled automatic updates, but the watch updated itself overnight to 2.39.34. Not happy.

                                      1 Reply Last reply Reply Quote 2
                                      • S Offline
                                        Stark @ODo67
                                        last edited by 13 Jan 2025, 08:16

                                        @ODo67 First time ever. Last night my Vertical with 2.39.20 stop recording heart rate and no information about sleep. About the rest no problems at all

                                        1 Reply Last reply Reply Quote 1
                                        • L Offline
                                          localhost
                                          last edited by 13 Jan 2025, 10:03

                                          Just adding to the feedback others gave already. My Race also has issues with the latest firmware. Twice now I had to soft reset (restart) to get my heart rate monitor to work again.

                                          And yesterday, during running a half marathon, the heart rate monitor kind of stopped working after about 16k. It claimed my heart rate was at 210bpm instead of somewhere around 160/170.

                                          Screenshot_20250113-110111.png

                                          1 Reply Last reply Reply Quote 0
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