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Strava issues fixes

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • S Offline
    stromdiddily Gold Members @Dimitrios Kanellopoulos
    last edited by stromdiddily 12 Nov 2018, 16:53 11 Dec 2018, 16:35

    @Dimitrios-Kanellopoulos External heart rate data moved but it’s not correct 😞

    Screenshot_20181211-083329.png

    Screenshot_20181211-083349.png

    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

    ? 1 Reply Last reply 11 Dec 2018, 19:38 Reply Quote 0
    • ? Offline
      A Former User @stromdiddily
      last edited by A Former User 12 Nov 2018, 21:20 11 Dec 2018, 19:38

      @stromdiddily yes . Here too. HR basically a flat line. Edit: polar H10 here

      1 Reply Last reply Reply Quote 2
      • J Offline
        jwiberg
        last edited by 11 Dec 2018, 19:50

        I tested and it was right for me with Polar H7 sensor.

        1 Reply Last reply Reply Quote 0
        • F Offline
          fleshymutant Silver Members
          last edited by 11 Dec 2018, 20:34

          I have a Polar H7 and this did not work for me. Flat line like others have reported.

          https://www.strava.com/activities/2012162754

          Suunto 9 Baro Titanium
          iOS 13.1

          1 Reply Last reply Reply Quote 0
          • S Offline
            suzzlo Moderator
            last edited by suzzlo 12 Nov 2018, 20:54 11 Dec 2018, 20:52

            Strange, today I do squash workout, with SSSW + Polar HR, and I have data

            Screenshot_20181211-215213.png

            Screenshot_20181211-215327.png

            https://app.suunto.com/move/suzzlo/5c100b05e883bf717250a2f0

            Suunto: Race, S9Peak, Spartan Sport Wrist
            Garmin: FR745, Edge 530
            SA topics:

            • Guides - https://forum.suunto.com/tags/guides
            1 Reply Last reply Reply Quote 0
            • F Offline
              fleshymutant Silver Members
              last edited by 11 Dec 2018, 21:03

              Just to be clear my activity was with S9 baro, Polar H7, and Stryd power/footpod

              Maybe this has to do with where this data is stored in the backend?

              Suunto 9 Baro Titanium
              iOS 13.1

              1 Reply Last reply Reply Quote 0
              • H Online
                herlas Silver Members
                last edited by 12 Dec 2018, 03:58

                Did 8k run today and HR is there for me now, using polar H10

                SRS Ti
                A3P (drill mode for pool swimming 🤦🤷)
                Galaxy Z Flip 3 / Galaxy S24+

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                • S Offline
                  suzzlo Moderator
                  last edited by suzzlo 12 Dec 2018, 07:08 12 Dec 2018, 07:01

                  Today Interval Running:

                  • SSSW (2.5.18)
                  • HR Polar H7
                    Screenshot_20181212-080447.png
                  • SA (Android 3.54.1)
                  • Stryd (1.1.8)

                  Strava: https://strava.app.link/zeKScDA6zS
                  SA: https://app.suunto.com/move/suzzlo/5c10b06c8bfe5d2476935292

                  HR is there

                  Screenshot_20181212-075946.png

                  Laps are there, and seems to be correct

                  Screenshot_20181212-080104.png

                  Suunto: Race, S9Peak, Spartan Sport Wrist
                  Garmin: FR745, Edge 530
                  SA topics:

                  • Guides - https://forum.suunto.com/tags/guides
                  1 Reply Last reply Reply Quote 0
                  • Z Offline
                    Zdeněk Hruška Bronze Member
                    last edited by 12 Dec 2018, 07:45

                    Flat line for me as well after today’s run. I am using Stryd if it has something to do with it.

                    S 1 Reply Last reply 12 Dec 2018, 08:40 Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by 12 Dec 2018, 08:32

                      Keep the posts coming guys thanks

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        suzzlo Moderator @Zdeněk Hruška
                        last edited by 12 Dec 2018, 08:40

                        @Zdeněk-Hruška iOS or Android?

                        Suunto: Race, S9Peak, Spartan Sport Wrist
                        Garmin: FR745, Edge 530
                        SA topics:

                        • Guides - https://forum.suunto.com/tags/guides
                        Z 1 Reply Last reply 12 Dec 2018, 09:04 Reply Quote 0
                        • Z Offline
                          Zdeněk Hruška Bronze Member @suzzlo
                          last edited by 12 Dec 2018, 09:04

                          @suzzlo iOS

                          S 1 Reply Last reply 12 Dec 2018, 09:58 Reply Quote 0
                          • S Offline
                            suzzlo Moderator @Zdeněk Hruška
                            last edited by 12 Dec 2018, 09:58

                            @Zdeněk-Hruška @Dimitrios-Kanellopoulos could it be iOS vs Android problem?

                            Suunto: Race, S9Peak, Spartan Sport Wrist
                            Garmin: FR745, Edge 530
                            SA topics:

                            • Guides - https://forum.suunto.com/tags/guides
                            ? 1 Reply Last reply 12 Dec 2018, 10:19 Reply Quote 0
                            • ? Offline
                              A Former User @suzzlo
                              last edited by 12 Dec 2018, 10:19

                              @suzzlo My flat HR was produced from Android

                              S 1 Reply Last reply 12 Dec 2018, 11:00 Reply Quote 0
                              • S Offline
                                suzzlo Moderator @Guest
                                last edited by 12 Dec 2018, 11:00

                                @Yannis-Belouris After Dimitros message of “all issues corrected?”

                                Suunto: Race, S9Peak, Spartan Sport Wrist
                                Garmin: FR745, Edge 530
                                SA topics:

                                • Guides - https://forum.suunto.com/tags/guides
                                ? 1 Reply Last reply 12 Dec 2018, 11:25 Reply Quote 1
                                • ? Offline
                                  A Former User @suzzlo
                                  last edited by A Former User 12 Dec 2018, 11:39 12 Dec 2018, 11:25

                                  @suzzlo Yes. Yesterday evening, well after Dimitrios post.
                                  Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
                                  EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
                                  Will make on with polar again in a few hours

                                  Z C 2 Replies Last reply 12 Dec 2018, 12:53 Reply Quote 0
                                  • Z Offline
                                    Zdeněk Hruška Bronze Member @Guest
                                    last edited by 12 Dec 2018, 12:53

                                    @Yannis-Belouris My run was from this morning so I don’t know but will definitely try again. There is an average HR in Strava but the graph is still wrong

                                    1 Reply Last reply Reply Quote 0
                                    • C Offline
                                      cosme.costa @Guest
                                      last edited by 12 Dec 2018, 13:47

                                      @Yannis-Belouris said in Strava issues fixes:

                                      @suzzlo Yes. Yesterday evening, well after Dimitrios post.
                                      Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
                                      EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
                                      Will make on with polar again in a few hours

                                      My run from this morning with Polar H10 is correct (values and graph) in Strava. Anyway I do not see why the brand of the belt could affect this issue, eventually is the watch who send the info to SA -> Strava and the info is in SA.

                                      D 1 Reply Last reply 12 Dec 2018, 14:06 Reply Quote 0
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @cosme.costa
                                        last edited by 12 Dec 2018, 14:06

                                        @cosmecosta correct

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        1 Reply Last reply Reply Quote 1
                                        • J Offline
                                          jumalca
                                          last edited by 12 Dec 2018, 15:08

                                          Screenshot_20181212-160232.png IMG_20181212_160324325.jpg Screenshot_20181212-160357.png

                                          Maybe my band is broken, but all the values are different.

                                          1 Reply Last reply Reply Quote 0
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