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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • F Offline
    fleshymutant Silver Members
    last edited by 30 Jul 2019, 23:42

    Yeah my activities aren’t uploading and I can’t log into sports-tracker.com either… appears the whole platform is down.

    Suunto 9 Baro Titanium
    iOS 13.1

    1 Reply Last reply Reply Quote 1
    • F Offline
      fazel Bronze Member
      last edited by 30 Jul 2019, 23:55

      I’m having the same issues as everyone else.

      1 Reply Last reply Reply Quote 0
      • N Offline
        Neocat
        last edited by 31 Jul 2019, 00:38

        Can’t sync to Strava as well. Connected Services shows spinning wheel then pops out error : Oops! Something went wrong. Multiple running entries (same two) were recorded yesterday and had to delete one. Seems the system is still out of whack.

        Suunto 5 v2.7.26
        Suunto App Android v4.2.4 release

        1 Reply Last reply Reply Quote 0
        • S Offline
          Sezer Yiğit
          last edited by 31 Jul 2019, 04:39

          Same situation. Can’t synced to strava, and no any data of activities in the app screen. So I saw advice and link, reinstalling for app… I did… now I can’t get log… It says “no connection”. So… Suunto’s software departmant… what are you trying to do?

          1 Reply Last reply Reply Quote 1
          • T Offline
            thailon Bronze Member
            last edited by 31 Jul 2019, 06:05

            SuuntoApp is not working, but this is funny
            Screenshot_20190731-080053_Suunto.jpg


            T3c, Quest, Ambit3 Peak, 9PP, Vertical

            1 Reply Last reply Reply Quote 0
            • A Offline
              Anssi Auvinen
              last edited by 31 Jul 2019, 06:08

              Would be nice to have some information about this outtake. It’s been at least 15+ hours now and cannot find any information about this from Suunto 😞

              1 Reply Last reply Reply Quote 3
              • A Offline
                Anjelik Iastremskaia
                last edited by 31 Jul 2019, 06:12

                They just decide to ignore us… I definitely will not recommend Suunto to anyone… 🤦‍♂️ Well done!

                L 1 Reply Last reply 31 Jul 2019, 06:23 Reply Quote 0
                • L Offline
                  Luís Pinto Platinum Member @Anjelik Iastremskaia
                  last edited by 31 Jul 2019, 06:23

                  @Anjelik-Iastremskaia yes there are problems with sync and activities visualization. Maybe problems with cloud service. Let’s see if there is info about this.

                  SR
                  Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

                  A 1 Reply Last reply 31 Jul 2019, 07:29 Reply Quote 0
                  • J Offline
                    johan6504 Silver Members
                    last edited by 31 Jul 2019, 06:24

                    I checked Twitter, but nothing there

                    Runner, Swimmer and Swimrunner

                    1 Reply Last reply Reply Quote 0
                    • K Offline
                      kairn
                      last edited by 31 Jul 2019, 06:47

                      Same problem here. Logged out and I’m not able to log in again (iOS).

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        dirkvandenbergh
                        last edited by 31 Jul 2019, 07:16

                        Also in Belgium issues since yesterday morning. First there were time issues with the app and now it keeps saying I seem to have deleted a training and would not upload it to Strava. The app seems to have gone bananas. Has anybody gotten some response from Suunto?

                        1 Reply Last reply Reply Quote 1
                        • A Offline
                          Anjelik Iastremskaia @Luís Pinto
                          last edited by 31 Jul 2019, 07:29

                          @Luís-Pinto no info no nothing. Almost 24h of this problem and no one from support to tell us something…

                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            Saketo Nemo Moderator
                            last edited by 31 Jul 2019, 07:36

                            Dimitrios says that service is under maintenance. Just a little more patience. 😉

                            1 Reply Last reply Reply Quote 2
                            • P Offline
                              pilleus
                              last edited by 31 Jul 2019, 08:21

                              At the moment this popped up in SA.

                              Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                              https://www.instagram.com/moves.are.life/
                              Suunto Vertical Black Lime
                              Suunto 9 Peak Pro Black
                              Suunto Spartan Ultra Stealth Titanium

                              O 1 Reply Last reply 31 Jul 2019, 08:52 Reply Quote 1
                              • O Offline
                                ogruetzmann @pilleus
                                last edited by 31 Jul 2019, 08:52

                                @pilleus said in Is Suunto App background service down?:

                                At the moment this popped up in SA.

                                Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                                Wow! Not even a week until notice! 😅

                                1 Reply Last reply Reply Quote 1
                                • S Offline
                                  Saketo Nemo Moderator
                                  last edited by 31 Jul 2019, 09:02

                                  seems that works again. 😉

                                  A 1 Reply Last reply 31 Jul 2019, 09:43 Reply Quote 0
                                  • A Offline
                                    Anjelik Iastremskaia @Saketo Nemo
                                    last edited by 31 Jul 2019, 09:43

                                    @Saketo-Nemo well. Upload to strava is still not happening 😕

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      Saketo Nemo Moderator
                                      last edited by 31 Jul 2019, 09:44

                                      it is very likely that there are a series of moves in the queue. We must wait for it to be disposed of 😉

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by 31 Jul 2019, 10:21

                                        https://forum.suunto.com/topic/2977/suunto-app-service-status

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        1 Reply Last reply Reply Quote 0
                                        • C Offline
                                          Charles D
                                          last edited by 31 Jul 2019, 13:49

                                          Thanks, Dimitrios, for getting this to us eventually. I’ve got one of my three activities has synched and presumably the other two are in the queue.

                                          1 Reply Last reply Reply Quote 2
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