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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • N Offline
    Neocat
    last edited by 31 Jul 2019, 00:38

    Can’t sync to Strava as well. Connected Services shows spinning wheel then pops out error : Oops! Something went wrong. Multiple running entries (same two) were recorded yesterday and had to delete one. Seems the system is still out of whack.

    Suunto 5 v2.7.26
    Suunto App Android v4.2.4 release

    1 Reply Last reply Reply Quote 0
    • S Offline
      Sezer Yiğit
      last edited by 31 Jul 2019, 04:39

      Same situation. Can’t synced to strava, and no any data of activities in the app screen. So I saw advice and link, reinstalling for app… I did… now I can’t get log… It says “no connection”. So… Suunto’s software departmant… what are you trying to do?

      1 Reply Last reply Reply Quote 1
      • T Offline
        thailon Bronze Member
        last edited by 31 Jul 2019, 06:05

        SuuntoApp is not working, but this is funny
        Screenshot_20190731-080053_Suunto.jpg


        T3c, Quest, Ambit3 Peak, 9PP, Vertical

        1 Reply Last reply Reply Quote 0
        • A Offline
          Anssi Auvinen
          last edited by 31 Jul 2019, 06:08

          Would be nice to have some information about this outtake. It’s been at least 15+ hours now and cannot find any information about this from Suunto 😞

          1 Reply Last reply Reply Quote 3
          • A Offline
            Anjelik Iastremskaia
            last edited by 31 Jul 2019, 06:12

            They just decide to ignore us… I definitely will not recommend Suunto to anyone… 🤦‍♂️ Well done!

            L 1 Reply Last reply 31 Jul 2019, 06:23 Reply Quote 0
            • L Offline
              Luís Pinto Platinum Member @Anjelik Iastremskaia
              last edited by 31 Jul 2019, 06:23

              @Anjelik-Iastremskaia yes there are problems with sync and activities visualization. Maybe problems with cloud service. Let’s see if there is info about this.

              SR
              Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

              A 1 Reply Last reply 31 Jul 2019, 07:29 Reply Quote 0
              • J Offline
                johan6504 Silver Members
                last edited by 31 Jul 2019, 06:24

                I checked Twitter, but nothing there

                Runner, Swimmer and Swimrunner

                1 Reply Last reply Reply Quote 0
                • K Offline
                  kairn
                  last edited by 31 Jul 2019, 06:47

                  Same problem here. Logged out and I’m not able to log in again (iOS).

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    dirkvandenbergh
                    last edited by 31 Jul 2019, 07:16

                    Also in Belgium issues since yesterday morning. First there were time issues with the app and now it keeps saying I seem to have deleted a training and would not upload it to Strava. The app seems to have gone bananas. Has anybody gotten some response from Suunto?

                    1 Reply Last reply Reply Quote 1
                    • A Offline
                      Anjelik Iastremskaia @Luís Pinto
                      last edited by 31 Jul 2019, 07:29

                      @Luís-Pinto no info no nothing. Almost 24h of this problem and no one from support to tell us something…

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        Saketo Nemo Moderator
                        last edited by 31 Jul 2019, 07:36

                        Dimitrios says that service is under maintenance. Just a little more patience. 😉

                        1 Reply Last reply Reply Quote 2
                        • P Offline
                          pilleus
                          last edited by 31 Jul 2019, 08:21

                          At the moment this popped up in SA.

                          Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                          https://www.instagram.com/moves.are.life/
                          Suunto Vertical Black Lime
                          Suunto 9 Peak Pro Black
                          Suunto Spartan Ultra Stealth Titanium

                          O 1 Reply Last reply 31 Jul 2019, 08:52 Reply Quote 1
                          • O Offline
                            ogruetzmann @pilleus
                            last edited by 31 Jul 2019, 08:52

                            @pilleus said in Is Suunto App background service down?:

                            At the moment this popped up in SA.

                            Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                            Wow! Not even a week until notice! 😅

                            1 Reply Last reply Reply Quote 1
                            • S Offline
                              Saketo Nemo Moderator
                              last edited by 31 Jul 2019, 09:02

                              seems that works again. 😉

                              A 1 Reply Last reply 31 Jul 2019, 09:43 Reply Quote 0
                              • A Offline
                                Anjelik Iastremskaia @Saketo Nemo
                                last edited by 31 Jul 2019, 09:43

                                @Saketo-Nemo well. Upload to strava is still not happening 😕

                                1 Reply Last reply Reply Quote 0
                                • S Offline
                                  Saketo Nemo Moderator
                                  last edited by 31 Jul 2019, 09:44

                                  it is very likely that there are a series of moves in the queue. We must wait for it to be disposed of 😉

                                  1 Reply Last reply Reply Quote 1
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by 31 Jul 2019, 10:21

                                    https://forum.suunto.com/topic/2977/suunto-app-service-status

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 0
                                    • C Offline
                                      Charles D
                                      last edited by 31 Jul 2019, 13:49

                                      Thanks, Dimitrios, for getting this to us eventually. I’ve got one of my three activities has synched and presumably the other two are in the queue.

                                      1 Reply Last reply Reply Quote 2
                                      • A Offline
                                        andrejsg
                                        last edited by 13 Aug 2019, 00:07

                                        Soo is it just me or is the Suunto -> Strava push not working again?!

                                        S 1 Reply Last reply 13 Aug 2019, 00:08 Reply Quote 0
                                        • S Offline
                                          Stuart Corbett @andrejsg
                                          last edited by 13 Aug 2019, 00:08

                                          @andrejsg no Strava push here. Worked last night (12 hours ago) but nothing this morning.

                                          1 Reply Last reply Reply Quote 0
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