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24/7 tracking not synced in SA anymore

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  • B Offline
    Brad_Olwin Moderator @lexterm77
    last edited by 14 Oct 2021, 17:17

    @lexterm77 contact support

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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    • B Offline
      Brad_Olwin Moderator @lexterm77
      last edited by 14 Oct 2021, 17:21

      @lexterm77 I used my S7 today and will track resources and will sleep tonight with the watch and let you know what happens. I switch watches often on the iPhone. I am running alpha SA software, one jump ahead of the betas that are on the forum here. That is one difference. My S7 is running production firmware.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      A L 2 Replies Last reply 14 Oct 2021, 17:57 Reply Quote 0
      • A Offline
        Ander Lehena @Brad_Olwin
        last edited by 14 Oct 2021, 17:57

        @brad_olwin Is that production firmware one that has not yet been released to other users?

        Suunto 7 All Black
        Iphone SE 2020

        E B 2 Replies Last reply 14 Oct 2021, 18:20 Reply Quote 0
        • E Online
          Egika Platinum Member @Ander Lehena
          last edited by 14 Oct 2021, 18:20

          @ander-lehena Production firmware means this is the firmware everyone else is using, so the public version.

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - TI Canary - Titanium Courtney

          A 1 Reply Last reply 14 Oct 2021, 18:25 Reply Quote 2
          • A Offline
            Ander Lehena @Egika
            last edited by 14 Oct 2021, 18:25

            @egika I was hoping that there would be firmware in testing🄲

            Suunto 7 All Black
            Iphone SE 2020

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            • L Offline
              lexterm77 Bronze Member @Brad_Olwin
              last edited by lexterm77 14 Oct 2021, 23:49

              @brad_olwin

              I will take my spare iPhone and pair it with a spare non titanium S7 that I have on same SA account, eliminate as much as possible before contacting support.

              Edit: My other iPhone and my other S7 device (public release all sw) still does not sync resources or sleep data.

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              • B Offline
                Brad_Olwin Moderator @Ander Lehena
                last edited by 15 Oct 2021, 01:51

                @ander-lehena said in 24/7 tracking not synced in SA anymore:

                @brad_olwin Is that production firmware one that has not yet been released to other users?

                No, it is the standard production firmware all you have.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • B Offline
                  Brad_Olwin Moderator @Guest
                  last edited by 15 Oct 2021, 11:59

                  @walker @lexterm77 This is not working for me or for some other testers either. A bug report is filed with Suunto. This should be a fix to SA as the watch seems fine. I would use the most recent beta apps as that will have a fix before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  E L 2 Replies Last reply 15 Oct 2021, 12:07 Reply Quote 1
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                    Egika Platinum Member @Brad_Olwin
                    last edited by 15 Oct 2021, 12:07

                    @brad_olwin as I have the same I have gone back through the iOS betas and found that 2.7.0 (9162) seems to be the last working version

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

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                    • L Offline
                      lexterm77 Bronze Member @Brad_Olwin
                      last edited by 15 Oct 2021, 12:40

                      @brad_olwin said in 24/7 tracking not synced in SA anymore:

                      before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

                      Issue is fixed with new public SA release on iOS.

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