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    Software update 2.23.20 (All S watches except S9 Peak Pro)

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    • EgikaE Offline
      Egika Platinum Member @Pierre L
      last edited by Egika

      @Pierre-L In app (iOS): watch symbol in top left corner.
      -> wait for sync to finish -> gear-symbol in top right corner -> watch update

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - TI Canary - Titanium Courtney

      1 Reply Last reply Reply Quote 0
      • zhang965Z Offline
        zhang965 @Pierre L
        last edited by zhang965

        @Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

        @zhang965
        Hi How can I download the firmware through the SuuntoApp ? there is no option for that
        And in the watch there is no menu about software update either.
        I am la little bit lost here

        RTFM

        But I do agree with you the UX logic is horrible both in app and in watch.

        Screenshot_2022-12-09-10-51-05-36_b14a9358fd6881e7ef1642d19c4cec95.jpg
        Screenshot_2022-12-09-10-50-41-79_b14a9358fd6881e7ef1642d19c4cec95.jpg

        Winners Wear Winners

        1 Reply Last reply Reply Quote 1
        • Pierre LP Offline
          Pierre L Bronze Member @surfboomerang
          last edited by

          @surfboomerang
          I did that but I have the version / serial ID / connexion management
          And that is all
          Nothing about software update
          (I am also on IOS)

          surfboomerangS 1 Reply Last reply Reply Quote 0
          • surfboomerangS Offline
            surfboomerang @Pierre L
            last edited by

            @Pierre-L Are you in the “Settings -> General -> About” screen accidentally?
            Can you post a picture?

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

            Pierre LP 1 Reply Last reply Reply Quote 0
            • Pierre LP Offline
              Pierre L Bronze Member @surfboomerang
              last edited by

              @surfboomerang
              Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
              About / date&time / langage / Tonality / screen light / Energy saving / Personnal

              And that is all

              DMytroD zhang965Z 2 Replies Last reply Reply Quote 0
              • DMytroD Offline
                DMytro @Pierre L
                last edited by

                @Pierre-L baro does not have updates via suunto app. Connect your watch to pc and update via suunto link.

                Pierre LP 2 Replies Last reply Reply Quote 1
                • zhang965Z Offline
                  zhang965 @Pierre L
                  last edited by

                  @Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

                  @surfboomerang
                  Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
                  About / date&time / langage / Tonality / screen light / Energy saving / Personnal

                  And that is all

                  S9b has no in air update

                  Winners Wear Winners

                  1 Reply Last reply Reply Quote 0
                  • Pierre LP Offline
                    Pierre L Bronze Member @surfboomerang
                    last edited by

                    @surfboomerang

                    ea839b80-7034-448e-8667-6784c5f177ea-image.png

                    1 Reply Last reply Reply Quote 0
                    • Pierre LP Offline
                      Pierre L Bronze Member @DMytro
                      last edited by Pierre L

                      @DMytro
                      I did that but the Suunto App is not offering me any update

                      1 Reply Last reply Reply Quote 0
                      • Pierre LP Offline
                        Pierre L Bronze Member @DMytro
                        last edited by

                        @DMytro
                        cf7c2900-b3d6-41b4-af0e-32e3d1c09730-image.png

                        1 Reply Last reply Reply Quote 0
                        • Pierre LP Offline
                          Pierre L Bronze Member
                          last edited by

                          Maybe I just need to wait a little bit that the update is deployed .
                          But it started on the 30 nov and we are the 09 December so I am little bit surprise by the delay

                          isaziI EgikaE 2 Replies Last reply Reply Quote 0
                          • isaziI Online
                            isazi Moderator @Pierre L
                            last edited by

                            @Pierre-L contact support.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

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                            • EgikaE Offline
                              Egika Platinum Member @Pierre L
                              last edited by

                              @Pierre-L Just download the firmware file manually:
                              https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.20.1409-F.zip
                              And drag it onto the SuuntoLink window while watch is connected

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - TI Canary - Titanium Courtney

                              Pierre LP 1 Reply Last reply Reply Quote 0
                              • Pierre LP Offline
                                Pierre L Bronze Member @Egika
                                last edited by

                                @Egika
                                Hi,
                                I never did this, do I need to drag the zip file ? or do I need to unzip the four file and them drag all of them at the same time ?
                                thanks

                                1 Reply Last reply Reply Quote 0
                                • Pierre LP Offline
                                  Pierre L Bronze Member
                                  last edited by

                                  I did it with the zip file and the update started

                                  1 Reply Last reply Reply Quote 0
                                  • Pierre LP Offline
                                    Pierre L Bronze Member
                                    last edited by

                                    So it worked even if at the end of the update I had a error message told than the update failed and that I needed to check my internet connection

                                    I reconnected the watch to the PC and the firmware is now 2.23.20.
                                    So I assume that the update at the end worked properly even with this strange error message

                                    Thanks

                                    EgikaE 1 Reply Last reply Reply Quote 1
                                    • EgikaE Offline
                                      Egika Platinum Member @Pierre L
                                      last edited by

                                      @Pierre-L yes. since you updated using the file offline, internet connection has no effect.
                                      but missing internet connection from SuuntoLink could have been the issue for no update shown in the first place…

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - TI Canary - Titanium Courtney

                                      Pierre LP 1 Reply Last reply Reply Quote 0
                                      • Pierre LP Offline
                                        Pierre L Bronze Member @Egika
                                        last edited by

                                        @Egika
                                        Thanks a lot for your help.

                                        And do you know why I have always this message error when I am connection my watch to the Suuntoapp

                                        f9cf850c-2ec2-44fc-9463-2f2b17f55fdf-image.png

                                        EgikaE 1 Reply Last reply Reply Quote 0
                                        • EgikaE Offline
                                          Egika Platinum Member @Pierre L
                                          last edited by

                                          @Pierre-L Same as before: Suuntolink cannot connect to the internet.
                                          Do you have a firewall in place or is this a company computer?

                                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                          Race S All Black - TI Canary - Titanium Courtney

                                          Pierre LP 1 Reply Last reply Reply Quote 0
                                          • Pierre LP Offline
                                            Pierre L Bronze Member @Egika
                                            last edited by

                                            @Egika
                                            This is a company computer but I do not remember having this error message before.
                                            I will try with my home computer => And if I have the same error what is the conclusion ?
                                            Thanks

                                            EgikaE 1 Reply Last reply Reply Quote 0
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