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    Software update 2.23.20 (All S watches except S9 Peak Pro)

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    • zhang965Z Offline
      zhang965 @Pierre L
      last edited by zhang965

      @Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

      @zhang965
      Hi How can I download the firmware through the SuuntoApp ? there is no option for that
      And in the watch there is no menu about software update either.
      I am la little bit lost here

      RTFM

      But I do agree with you the UX logic is horrible both in app and in watch.

      Screenshot_2022-12-09-10-51-05-36_b14a9358fd6881e7ef1642d19c4cec95.jpg
      Screenshot_2022-12-09-10-50-41-79_b14a9358fd6881e7ef1642d19c4cec95.jpg

      Winners Wear Winners

      1 Reply Last reply Reply Quote 1
      • Pierre LP Offline
        Pierre L Bronze Member @surfboomerang
        last edited by

        @surfboomerang
        I did that but I have the version / serial ID / connexion management
        And that is all
        Nothing about software update
        (I am also on IOS)

        surfboomerangS 1 Reply Last reply Reply Quote 0
        • surfboomerangS Offline
          surfboomerang @Pierre L
          last edited by

          @Pierre-L Are you in the “Settings -> General -> About” screen accidentally?
          Can you post a picture?

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          Pierre LP 1 Reply Last reply Reply Quote 0
          • Pierre LP Offline
            Pierre L Bronze Member @surfboomerang
            last edited by

            @surfboomerang
            Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
            About / date&time / langage / Tonality / screen light / Energy saving / Personnal

            And that is all

            DMytroD zhang965Z 2 Replies Last reply Reply Quote 0
            • DMytroD Offline
              DMytro @Pierre L
              last edited by

              @Pierre-L baro does not have updates via suunto app. Connect your watch to pc and update via suunto link.

              Pierre LP 2 Replies Last reply Reply Quote 1
              • zhang965Z Offline
                zhang965 @Pierre L
                last edited by

                @Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

                @surfboomerang
                Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
                About / date&time / langage / Tonality / screen light / Energy saving / Personnal

                And that is all

                S9b has no in air update

                Winners Wear Winners

                1 Reply Last reply Reply Quote 0
                • Pierre LP Offline
                  Pierre L Bronze Member @surfboomerang
                  last edited by

                  @surfboomerang

                  ea839b80-7034-448e-8667-6784c5f177ea-image.png

                  1 Reply Last reply Reply Quote 0
                  • Pierre LP Offline
                    Pierre L Bronze Member @DMytro
                    last edited by Pierre L

                    @DMytro
                    I did that but the Suunto App is not offering me any update

                    1 Reply Last reply Reply Quote 0
                    • Pierre LP Offline
                      Pierre L Bronze Member @DMytro
                      last edited by

                      @DMytro
                      cf7c2900-b3d6-41b4-af0e-32e3d1c09730-image.png

                      1 Reply Last reply Reply Quote 0
                      • Pierre LP Offline
                        Pierre L Bronze Member
                        last edited by

                        Maybe I just need to wait a little bit that the update is deployed .
                        But it started on the 30 nov and we are the 09 December so I am little bit surprise by the delay

                        isaziI EgikaE 2 Replies Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @Pierre L
                          last edited by

                          @Pierre-L contact support.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          1 Reply Last reply Reply Quote 0
                          • EgikaE Offline
                            Egika Platinum Member @Pierre L
                            last edited by

                            @Pierre-L Just download the firmware file manually:
                            https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.20.1409-F.zip
                            And drag it onto the SuuntoLink window while watch is connected

                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                            Race S All Black - TI Canary - Titanium Courtney

                            Pierre LP 1 Reply Last reply Reply Quote 0
                            • Pierre LP Offline
                              Pierre L Bronze Member @Egika
                              last edited by

                              @Egika
                              Hi,
                              I never did this, do I need to drag the zip file ? or do I need to unzip the four file and them drag all of them at the same time ?
                              thanks

                              1 Reply Last reply Reply Quote 0
                              • Pierre LP Offline
                                Pierre L Bronze Member
                                last edited by

                                I did it with the zip file and the update started

                                1 Reply Last reply Reply Quote 0
                                • Pierre LP Offline
                                  Pierre L Bronze Member
                                  last edited by

                                  So it worked even if at the end of the update I had a error message told than the update failed and that I needed to check my internet connection

                                  I reconnected the watch to the PC and the firmware is now 2.23.20.
                                  So I assume that the update at the end worked properly even with this strange error message

                                  Thanks

                                  EgikaE 1 Reply Last reply Reply Quote 1
                                  • EgikaE Offline
                                    Egika Platinum Member @Pierre L
                                    last edited by

                                    @Pierre-L yes. since you updated using the file offline, internet connection has no effect.
                                    but missing internet connection from SuuntoLink could have been the issue for no update shown in the first place…

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

                                    Pierre LP 1 Reply Last reply Reply Quote 0
                                    • Pierre LP Offline
                                      Pierre L Bronze Member @Egika
                                      last edited by

                                      @Egika
                                      Thanks a lot for your help.

                                      And do you know why I have always this message error when I am connection my watch to the Suuntoapp

                                      f9cf850c-2ec2-44fc-9463-2f2b17f55fdf-image.png

                                      EgikaE 1 Reply Last reply Reply Quote 0
                                      • EgikaE Offline
                                        Egika Platinum Member @Pierre L
                                        last edited by

                                        @Pierre-L Same as before: Suuntolink cannot connect to the internet.
                                        Do you have a firewall in place or is this a company computer?

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - TI Canary - Titanium Courtney

                                        Pierre LP 1 Reply Last reply Reply Quote 0
                                        • Pierre LP Offline
                                          Pierre L Bronze Member @Egika
                                          last edited by

                                          @Egika
                                          This is a company computer but I do not remember having this error message before.
                                          I will try with my home computer => And if I have the same error what is the conclusion ?
                                          Thanks

                                          EgikaE 1 Reply Last reply Reply Quote 0
                                          • EgikaE Offline
                                            Egika Platinum Member @Pierre L
                                            last edited by

                                            @Pierre-L that your home computer has an internet connectivity problem for SuuntoLink as well 😄

                                            how did it go on private PC?

                                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                            Race S All Black - TI Canary - Titanium Courtney

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