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Hotfix 2.23.24

Scheduled Pinned Locked Moved Suunto 9
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  • B Offline
    Beepi @isazi
    last edited by 5 Apr 2023, 11:39

    @isazi this patch didn’t solve the bug affecting the Suunto app loop:pace. I bet also other apps are involved, although I don’t use them. Just select the app and start the activity. The app will show once and then if you scroll/swipe the screens, it will freeze or disappear (black screen). Just try it out. This bug was reported months ago in the forum. Is disappointing you don’t hear.

    N 1 Reply Last reply 5 Apr 2023, 12:14 Reply Quote 0
    • N Offline
      nseslija Bronze Member @Beepi
      last edited by 5 Apr 2023, 12:14

      @Beepi i have the same problem with the app loop speed. The workaround, while waiting for the fix from Suunto, is to remove all the apps from the watch , reset the watch and then add the apps back to the watch. The solution works for some time, and then all over again…

      Ambit 2S
      Ambit 3 Peak
      Suunto 9 baro
      Suunto Vertical Ti Solar

      I 1 Reply Last reply 5 Apr 2023, 12:19 Reply Quote 0
      • I Offline
        isazi Moderator @nseslija
        last edited by 5 Apr 2023, 12:19

        @nseslija a reset is needed? Just removing the S+ app from the watch and then add it again does not solve the issue?
        I was not aware that the S+ loop app does not work, I use it with my S9P often.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        N B 2 Replies Last reply 5 Apr 2023, 12:19 Reply Quote 0
        • N Offline
          nseslija Bronze Member @isazi
          last edited by 5 Apr 2023, 12:19

          @isazi I think that I tried without reset and it didn’t work…

          Ambit 2S
          Ambit 3 Peak
          Suunto 9 baro
          Suunto Vertical Ti Solar

          1 Reply Last reply Reply Quote 1
          • B Offline
            Beepi @isazi
            last edited by 5 Apr 2023, 13:39

            @isazi I have tried it all: soft reset, hard reset, downgrading, removing-adding apps, but it’s always the same… I have the 9baro though…

            N 1 Reply Last reply 5 Apr 2023, 14:08 Reply Quote 0
            • N Offline
              nseslija Bronze Member @Beepi
              last edited by 5 Apr 2023, 14:08

              @Beepi It worked for me…

              Ambit 2S
              Ambit 3 Peak
              Suunto 9 baro
              Suunto Vertical Ti Solar

              B 1 Reply Last reply 6 Apr 2023, 07:35 Reply Quote 0
              • B Offline
                Beepi @nseslija
                last edited by 6 Apr 2023, 07:35

                @nseslija having to reset saggests that not the app is foulty but the integration of the app with some sport modes… I use it for example in connection with the sport mode for cross country skiing…

                N 1 Reply Last reply 6 Apr 2023, 13:00 Reply Quote 0
                • N Offline
                  nseslija Bronze Member @Beepi
                  last edited by 6 Apr 2023, 13:00

                  @Beepi I use it in custom cycling sport mode. I don’t think it is sport mode related, don’t sure… I noticed that it has stopped working after the SA update once …maybe just coincidence…

                  Ambit 2S
                  Ambit 3 Peak
                  Suunto 9 baro
                  Suunto Vertical Ti Solar

                  B 1 Reply Last reply 8 Apr 2023, 14:02 Reply Quote 0
                  • B Offline
                    Beepi @nseslija
                    last edited by 8 Apr 2023, 14:02

                    @nseslija bug was introduced with the software version 2.20.30… I had no problems before…

                    1 Reply Last reply Reply Quote 0
                    • L Offline
                      lgranjon
                      last edited by 9 Apr 2023, 08:26

                      Hi
                      This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
                      Thanks

                      I 1 Reply Last reply 9 Apr 2023, 13:02 Reply Quote 0
                      • I Offline
                        isazi Moderator @lgranjon
                        last edited by 9 Apr 2023, 13:02

                        @lgranjon yes this is for S9 and S9 baro.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          MdzOtt
                          last edited by 6 May 2023, 23:01

                          Interestingly, I just got a notification of the upgrade (4 weeks after it was released!). I never had the problem, so I wasn’t looking for this fix. But it is interesting why suddenly the SA decided to notify me.

                          S9 Baro
                          SA on Android
                          Ambit 3 Peak
                          Ambit 2 Sapphire

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            MdzOtt
                            last edited by 7 May 2023, 01:54

                            Even more interesting is that after the hotfix was applied, the SuuntoLink forced me to reset the watch and I lost all the customisation I made so far (e.g. Sports Modes).
                            This is yet another reason why SA should enable some sort of backup of the watch.

                            S9 Baro
                            SA on Android
                            Ambit 3 Peak
                            Ambit 2 Sapphire

                            1 Reply Last reply Reply Quote 8
                            • N Offline
                              Nic Puia
                              last edited by Nic Puia 15 May 2023, 15:47

                              Edit: Nvm. Got it from a different thread!

                              Worst update ever! Screwed up my S9 so bad. Crashes during the activity and keeps resetting. Anyone have a link for the previous update to downgrade?

                              W V 2 Replies Last reply 15 May 2023, 16:25 Reply Quote 0
                              • W Offline
                                Wilson75 @Nic Puia
                                last edited by 15 May 2023, 16:25

                                @Nic-Puia weird. Since I updated my s9b no crashes anymore.

                                Suunto Vertical Titanium
                                Suunto Wing
                                SA (bêta) on Pixel 9pro

                                S9B Titanium (sold)
                                SSU (sold)

                                M 1 Reply Last reply 15 May 2023, 20:59 Reply Quote 0
                                • M Offline
                                  Mitch9 @Wilson75
                                  last edited by 15 May 2023, 20:59

                                  @Wilson75 said in Hotfix 2.23.24:

                                  @Nic-Puia weird. Since I updated my s9b no crashes anymore.

                                  Same here! No more crashes!

                                  Watch: Suunto Vertical Titanium Solar (Sand)
                                  SA: Android (beta)
                                  HRS: Polar H10

                                  N 1 Reply Last reply 15 May 2023, 21:46 Reply Quote 0
                                  • N Offline
                                    Nic Puia @Mitch9
                                    last edited by 15 May 2023, 21:46

                                    @Mitch9
                                    I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
                                    With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
                                    It all started after I updated it first time to 2.23.24 last night.
                                    I’m stuck at this point, it crashes every time on either version.
                                    I just need to wait for another fw update release I guess. Hope it happens soon.

                                    ? 1 Reply Last reply 15 May 2023, 22:50 Reply Quote 0
                                    • ? Offline
                                      A Former User @Nic Puia
                                      last edited by 15 May 2023, 22:50

                                      @Nic-Puia said in Hotfix 2.23.24:

                                      @Mitch9
                                      I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
                                      With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
                                      It all started after I updated it first time to 2.23.24 last night.
                                      I’m stuck at this point, it crashes every time on either version.
                                      I just need to wait for another fw update release I guess. Hope it happens soon.

                                      Or maybe your watch has some defect which started at the time you updated it.

                                      N 1 Reply Last reply 15 May 2023, 22:57 Reply Quote 0
                                      • N Offline
                                        Nic Puia @Guest
                                        last edited by 15 May 2023, 22:57

                                        @André-Faria
                                        Could be. Just started last night after I updated. I should have stayed away. 😞
                                        It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
                                        Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

                                        ? 1 Reply Last reply 15 May 2023, 22:59 Reply Quote 0
                                        • ? Offline
                                          A Former User @Nic Puia
                                          last edited by 15 May 2023, 22:59

                                          @Nic-Puia said in Hotfix 2.23.24:

                                          @André-Faria
                                          Could be. Just started last night after I updated. I should have stayed away. 😞
                                          It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
                                          Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

                                          Maybe try the reset/firmware flashing in another pc, be sure to then sync it, allow 10-15, and then go outside to try to get a fix.

                                          N 1 Reply Last reply 15 May 2023, 23:05 Reply Quote 0
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