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Suunto Vertical: Bug Collection

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  • F Offline
    Frederick Rochette Bronze Member
    last edited by 6 Jun 2023, 13:04

    This morning I did a 3h45 trail ride using the map plus navigation.
    When I started I was at 100% battery and by the end I was down to 86%.
    I should point out that the GPS is in ‘best’ mode and that I was often in direct sunlight.
    IMG_6370.jpeg

    I 1 Reply Last reply 6 Jun 2023, 13:50 Reply Quote 0
    • E Offline
      Egika Platinum Member @dombo
      last edited by 6 Jun 2023, 13:11

      @dombo no problem. The calibration points for the battery management are the shut-down voltage at the low end and the full-charge voltage at the high end. Whatever mAh goes into or out of the battery if added up - continuously or interrupted makes no difference.

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - TI Canary - Titanium Courtney

      1 Reply Last reply Reply Quote 3
      • I Offline
        isazi Moderator @Frederick Rochette
        last edited by 6 Jun 2023, 13:50

        @Frederick-Rochette how many S+ apps? Or none at all?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        F 1 Reply Last reply 6 Jun 2023, 15:51 Reply Quote 0
        • F Offline
          Frederick Rochette Bronze Member @isazi
          last edited by 6 Jun 2023, 15:51

          @isazi only one : weather

          I I 2 Replies Last reply 6 Jun 2023, 20:36 Reply Quote 0
          • I Offline
            Ivan De Rasis @Frederick Rochette
            last edited by 6 Jun 2023, 20:36

            @Frederick-Rochette said in Suunto Vertical: Bug Collection:

            @isazi only one : weather

            Stranamente non riesco più a trovare nel menu di SV la funzione feedback dalle impostazioni

            Suunto 9 Baro
            Suunto Vertical

            1 Reply Last reply Reply Quote 0
            • I Offline
              isazi Moderator @Frederick Rochette
              last edited by 7 Jun 2023, 07:51

              @Frederick-Rochette that’s too much indeed. Let’s wait a couple of weeks for the hotfix and then we’ll see if logs are necessary.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              F 1 Reply Last reply 7 Jun 2023, 11:34 Reply Quote 4
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by 7 Jun 2023, 09:08

                Weather app destroys the battery , known

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
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                S D 2 Replies Last reply 7 Jun 2023, 09:25 Reply Quote 6
                • S Online
                  surfboomerang @Dimitrios Kanellopoulos
                  last edited by 7 Jun 2023, 09:25

                  @Dimitrios-Kanellopoulos Also other known issues with S+ apps?

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  E 1 Reply Last reply 13 Jun 2023, 18:48 Reply Quote 0
                  • D Offline
                    dombo Bronze Member @Dimitrios Kanellopoulos
                    last edited by 7 Jun 2023, 09:56

                    @Dimitrios-Kanellopoulos it was discussed on the forum already… but… we all bought the product for a full price (Vertical), which has lot of bugs. we are testing, continue reporting, loosing our data,… I would expect from Suunto at least list of acknowledged bugs, advises for workarounds and more open communication.

                    because waiting undefined couple of weeks for hotfix firmware update is not pleasant at all.

                    I D B S 4 Replies Last reply 7 Jun 2023, 10:15 Reply Quote 4
                    • B Offline
                      babychai Silver Members
                      last edited by 7 Jun 2023, 10:01

                      Hi,

                      2 days ago i hike for 9 hours 17 mins. i wear SV (stainless steel) and S9P at the same time to track my hike.
                      SV i use performance mode and i only turn on Weather S+ app. battery from 85% drop to 45%
                      S9P i use performance mode without turn on any S+ apps. battery from 95% drop to 55%

                      SV i did click more button for navigation but didn’t expect the amount of percentage dropped is same with S9P

                      as i read from forum here turn on 2 S+ apps will drain more battery. so is it turn on any 1 S+ app will also drain more battery?

                      Suunto Vertical Black Ruby (S/S)
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                      I 1 Reply Last reply 7 Jun 2023, 10:13 Reply Quote 0
                      • I Offline
                        isazi Moderator @babychai
                        last edited by 7 Jun 2023, 10:13

                        @babychai some apps drain too much battery, this will be fixed.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        B 1 Reply Last reply 7 Jun 2023, 10:33 Reply Quote 1
                        • I Offline
                          isazi Moderator @dombo
                          last edited by 7 Jun 2023, 10:15

                          @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          T D 2 Replies Last reply 7 Jun 2023, 10:35 Reply Quote 6
                          • B Offline
                            babychai Silver Members @isazi
                            last edited by 7 Jun 2023, 10:33

                            @isazi cool, thanks.

                            Suunto Vertical Black Ruby (S/S)
                            S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
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                            • T Offline
                              Tieutieu Platinum Member @isazi
                              last edited by 7 Jun 2023, 10:35

                              @isazi said in Suunto Vertical: Bug Collection:

                              @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                              Same as @isazi, not a single “real” bug (I Mean, that would crash the watch or make it useless). Just the few issues that are discussed (extra battery consumption when using apps, maps not shown sometimes - fixed with stopping the watch thru settings/general/stop the watch…and I think that’s all). And I can tell I’ve tested it and pushed it quite far. World needs more indulgence 😊

                              Concerning battery…I don’t know when I’ll be able to get it to 0%…just went for an hour trail running, starting with 5% battery left. Almost under trees all along, maps activated and displayed half an hour, and gps to best…and still 4% when finishing…

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                              1 Reply Last reply Reply Quote 5
                              • D Offline
                                dombo Bronze Member @isazi
                                last edited by 7 Jun 2023, 11:15

                                @isazi so my watch is not OK and I should ask to replace it? “I had no issues” is not proof that product has no issues, while “multiple people had some issues” proof product has issues. usually testers and developers have no issues on their own testings 🙂 or am I wrong?

                                I had a lot of crashes (both in sport mode and watch face mode), maps didn’t work when I needed them and battery is totally random between 1 and 5% in an hour. doing different sports, different sport modes, different S+ apps. reaching zero battery was also almost impossible for me, because I had to charge it to be sure to last 10+ hours on bike. It is true I can use it, gps track is great and big kudos to Suunto devs for saving activity on crash (even not all data are included).

                                as I can see, I’m not alone here with the issues. so or some part of production is faulty or there are bugs. and bugs were indirectly confirmed also by you.

                                so it is just raising frustration and I promise I will silently wait for the hotfix.

                                S I 2 Replies Last reply 7 Jun 2023, 11:19 Reply Quote 0
                                • S Offline
                                  sartoric Moderator @dombo
                                  last edited by 7 Jun 2023, 11:19

                                  @dombo said in Suunto Vertical: Bug Collection:

                                  @isazi so my watch is not OK and I should ask to replace it?

                                  In fact he said to ask for a refund 🙂 not for a replacement

                                  SVTS - 2.40.38
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                                  • I Offline
                                    isazi Moderator @dombo
                                    last edited by 7 Jun 2023, 11:32

                                    @dombo I understand your frustrations, but you can see the bias here: people with issues post, it looks like everyone has issues. But we don’t really know the real percentage of people with issues compared to the total user base.
                                    Nothing is bug free, certainly not any sports watch, and Suunto even acknowdged that some bugs are present and there is need for a hotfix release in June. At the same time, the watch is very usable for many.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 2
                                    • F Offline
                                      Frederick Rochette Bronze Member @isazi
                                      last edited by 7 Jun 2023, 11:34

                                      @isazi Also today 1/ it was impossible to use the S+ app “Manual Interval - Hill Reps”
                                      I had a black screen
                                      2/ When I use “CLIMB” the field with the number of hill was empty
                                      SV CLIMB.jpg

                                      I 1 Reply Last reply 7 Jun 2023, 11:37 Reply Quote 2
                                      • I Offline
                                        isazi Moderator @Frederick Rochette
                                        last edited by 7 Jun 2023, 11:37

                                        @Frederick-Rochette did you use them together? When a “ghost” S+ is present (such as when you see a white/black screen with nothing on it) the behaviour of other S+ apps may be affected.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @dombo
                                          last edited by 7 Jun 2023, 11:59

                                          @dombo em, I think I have ack the bugs here and there is open communication here as well. Afaik my profile sig reads :

                                          Community Manager / Admin @Suunto

                                          So yes in a few days (hopefully not more than a week) there will be an update out that fixes those issues.

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          M D 2 Replies Last reply 7 Jun 2023, 12:24 Reply Quote 12
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