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Suunto Vertical: Bug Collection

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  • I Offline
    Ivan De Rasis @Frederick Rochette
    last edited by 6 Jun 2023, 20:36

    @Frederick-Rochette said in Suunto Vertical: Bug Collection:

    @isazi only one : weather

    Stranamente non riesco più a trovare nel menu di SV la funzione feedback dalle impostazioni

    Suunto 9 Baro
    Suunto Vertical

    1 Reply Last reply Reply Quote 0
    • I Offline
      isazi Moderator @Frederick Rochette
      last edited by 7 Jun 2023, 07:51

      @Frederick-Rochette that’s too much indeed. Let’s wait a couple of weeks for the hotfix and then we’ll see if logs are necessary.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      F 1 Reply Last reply 7 Jun 2023, 11:34 Reply Quote 4
      • D Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by 7 Jun 2023, 09:08

        Weather app destroys the battery , known

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        S D 2 Replies Last reply 7 Jun 2023, 09:25 Reply Quote 6
        • S Offline
          surfboomerang @Dimitrios Kanellopoulos
          last edited by 7 Jun 2023, 09:25

          @Dimitrios-Kanellopoulos Also other known issues with S+ apps?

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          E 1 Reply Last reply 13 Jun 2023, 18:48 Reply Quote 0
          • D Offline
            dombo Bronze Member @Dimitrios Kanellopoulos
            last edited by 7 Jun 2023, 09:56

            @Dimitrios-Kanellopoulos it was discussed on the forum already… but… we all bought the product for a full price (Vertical), which has lot of bugs. we are testing, continue reporting, loosing our data,… I would expect from Suunto at least list of acknowledged bugs, advises for workarounds and more open communication.

            because waiting undefined couple of weeks for hotfix firmware update is not pleasant at all.

            I D B S 4 Replies Last reply 7 Jun 2023, 10:15 Reply Quote 4
            • B Offline
              babychai Silver Members
              last edited by 7 Jun 2023, 10:01

              Hi,

              2 days ago i hike for 9 hours 17 mins. i wear SV (stainless steel) and S9P at the same time to track my hike.
              SV i use performance mode and i only turn on Weather S+ app. battery from 85% drop to 45%
              S9P i use performance mode without turn on any S+ apps. battery from 95% drop to 55%

              SV i did click more button for navigation but didn’t expect the amount of percentage dropped is same with S9P

              as i read from forum here turn on 2 S+ apps will drain more battery. so is it turn on any 1 S+ app will also drain more battery?

              Suunto Vertical Black Ruby (S/S)
              S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
              Suunto 9 Peak All Black
              Suunto Spartan Trainer Wrist HR (Black)

              I 1 Reply Last reply 7 Jun 2023, 10:13 Reply Quote 0
              • I Offline
                isazi Moderator @babychai
                last edited by 7 Jun 2023, 10:13

                @babychai some apps drain too much battery, this will be fixed.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                B 1 Reply Last reply 7 Jun 2023, 10:33 Reply Quote 1
                • I Offline
                  isazi Moderator @dombo
                  last edited by 7 Jun 2023, 10:15

                  @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  T D 2 Replies Last reply 7 Jun 2023, 10:35 Reply Quote 6
                  • B Offline
                    babychai Silver Members @isazi
                    last edited by 7 Jun 2023, 10:33

                    @isazi cool, thanks.

                    Suunto Vertical Black Ruby (S/S)
                    S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                    Suunto 9 Peak All Black
                    Suunto Spartan Trainer Wrist HR (Black)

                    1 Reply Last reply Reply Quote 0
                    • T Offline
                      Tieutieu Platinum Member @isazi
                      last edited by 7 Jun 2023, 10:35

                      @isazi said in Suunto Vertical: Bug Collection:

                      @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                      Same as @isazi, not a single “real” bug (I Mean, that would crash the watch or make it useless). Just the few issues that are discussed (extra battery consumption when using apps, maps not shown sometimes - fixed with stopping the watch thru settings/general/stop the watch…and I think that’s all). And I can tell I’ve tested it and pushed it quite far. World needs more indulgence 😊

                      Concerning battery…I don’t know when I’ll be able to get it to 0%…just went for an hour trail running, starting with 5% battery left. Almost under trees all along, maps activated and displayed half an hour, and gps to best…and still 4% when finishing…

                      Suunto’s devices at home :
                      Vertical titanium solar
                      Suunto Race S
                      S9pp titanium sand
                      Suunto Wing
                      S9B titanium Ambassador edition, A3P, X6

                      1 Reply Last reply Reply Quote 5
                      • D Offline
                        dombo Bronze Member @isazi
                        last edited by 7 Jun 2023, 11:15

                        @isazi so my watch is not OK and I should ask to replace it? “I had no issues” is not proof that product has no issues, while “multiple people had some issues” proof product has issues. usually testers and developers have no issues on their own testings 🙂 or am I wrong?

                        I had a lot of crashes (both in sport mode and watch face mode), maps didn’t work when I needed them and battery is totally random between 1 and 5% in an hour. doing different sports, different sport modes, different S+ apps. reaching zero battery was also almost impossible for me, because I had to charge it to be sure to last 10+ hours on bike. It is true I can use it, gps track is great and big kudos to Suunto devs for saving activity on crash (even not all data are included).

                        as I can see, I’m not alone here with the issues. so or some part of production is faulty or there are bugs. and bugs were indirectly confirmed also by you.

                        so it is just raising frustration and I promise I will silently wait for the hotfix.

                        S I 2 Replies Last reply 7 Jun 2023, 11:19 Reply Quote 0
                        • S Offline
                          sartoric Moderator @dombo
                          last edited by 7 Jun 2023, 11:19

                          @dombo said in Suunto Vertical: Bug Collection:

                          @isazi so my watch is not OK and I should ask to replace it?

                          In fact he said to ask for a refund 🙂 not for a replacement

                          SVTS - 2.40.38
                          SSSWHR BARO Amber - 2.8.32
                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.2.5 beta
                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                          1 Reply Last reply Reply Quote 1
                          • I Offline
                            isazi Moderator @dombo
                            last edited by 7 Jun 2023, 11:32

                            @dombo I understand your frustrations, but you can see the bias here: people with issues post, it looks like everyone has issues. But we don’t really know the real percentage of people with issues compared to the total user base.
                            Nothing is bug free, certainly not any sports watch, and Suunto even acknowdged that some bugs are present and there is need for a hotfix release in June. At the same time, the watch is very usable for many.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 2
                            • F Online
                              Frederick Rochette Bronze Member @isazi
                              last edited by 7 Jun 2023, 11:34

                              @isazi Also today 1/ it was impossible to use the S+ app “Manual Interval - Hill Reps”
                              I had a black screen
                              2/ When I use “CLIMB” the field with the number of hill was empty
                              SV CLIMB.jpg

                              I 1 Reply Last reply 7 Jun 2023, 11:37 Reply Quote 2
                              • I Offline
                                isazi Moderator @Frederick Rochette
                                last edited by 7 Jun 2023, 11:37

                                @Frederick-Rochette did you use them together? When a “ghost” S+ is present (such as when you see a white/black screen with nothing on it) the behaviour of other S+ apps may be affected.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @dombo
                                  last edited by 7 Jun 2023, 11:59

                                  @dombo em, I think I have ack the bugs here and there is open communication here as well. Afaik my profile sig reads :

                                  Community Manager / Admin @Suunto

                                  So yes in a few days (hopefully not more than a week) there will be an update out that fixes those issues.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  M D 2 Replies Last reply 7 Jun 2023, 12:24 Reply Quote 12
                                  • M Offline
                                    Mitch9 @Dimitrios Kanellopoulos
                                    last edited by 7 Jun 2023, 12:24

                                    @Dimitrios-Kanellopoulos

                                    Thanks for your participation here!

                                    I post the my bugs here to improve the watch, not to blame Suunto. I had the experience with my Suunto 9 Baro that they work hard to fix bugs. Keep it up!

                                    Watch: Suunto Vertical Titanium Solar (Sand)
                                    SA: Android (beta)
                                    HRS: Polar H10

                                    1 Reply Last reply Reply Quote 3
                                    • R runomatic referenced this topic on 7 Jun 2023, 12:45
                                    • B Offline
                                      Brad_Olwin Moderator @dombo
                                      last edited by 7 Jun 2023, 12:49

                                      @dombo I will add my voice here too. During testing of the release firmware I had no crashes and none of the bugs you describe. I used the watch for two long ultra events with no issues, In those I used maps, a route and two S+ apps. I om sorry you are having the issues you have noted.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      E 1 Reply Last reply 7 Jun 2023, 12:59 Reply Quote 4
                                      • E Offline
                                        EzioAuditore Gold Members @Brad_Olwin
                                        last edited by EzioAuditore 6 Jul 2023, 13:01 7 Jun 2023, 12:59

                                        @Brad_Olwin It’s software. The bugs will appear when you least expect them 😄

                                        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                        Suunto Wing

                                        1 Reply Last reply Reply Quote 2
                                        • D Offline
                                          dombo Bronze Member @Dimitrios Kanellopoulos
                                          last edited by 7 Jun 2023, 13:25

                                          @Dimitrios-Kanellopoulos thank you for more detailed insights. less than a week sounds very good. fingers crossed.

                                          I don’t blame Suunto. I’m not saying that you guys did not do your job during testing. I know how hard (and almost impossible) is to deliver faultless product.

                                          I experienced the same issues as others are describing, so I do not judge based on what is written here only. And I know, that contacting support will not help me.

                                          I just wanted to say, that there might be big improvement to have list in this thread of acknowledged/known bugs (or you can call it whatever name you want) with possible workaround, so we do not have to discuss the same thing over and over.

                                          example:
                                          Huge battery drain during activity: do not use two S+ apps together and do not use weather widget.

                                          F S 2 Replies Last reply 7 Jun 2023, 13:45 Reply Quote 5
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