Suunto Vertical: Bug Collection

dombo

@Dimitrios-Kanellopoulos it was discussed on the forum already… but… we all bought the product for a full price (Vertical), which has lot of bugs. we are testing, continue reporting, loosing our data,… I would expect from Suunto at least list of acknowledged bugs, advises for workarounds and more open communication.

because waiting undefined couple of weeks for hotfix firmware update is not pleasant at all.

babychai

Hi,

2 days ago i hike for 9 hours 17 mins. i wear SV (stainless steel) and S9P at the same time to track my hike.
SV i use performance mode and i only turn on Weather S+ app. battery from 85% drop to 45%
S9P i use performance mode without turn on any S+ apps. battery from 95% drop to 55%

SV i did click more button for navigation but didn’t expect the amount of percentage dropped is same with S9P

as i read from forum here turn on 2 S+ apps will drain more battery. so is it turn on any 1 S+ app will also drain more battery?

isazi

@babychai some apps drain too much battery, this will be fixed.

isazi

@dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

babychai

@isazi cool, thanks.

Tieutieu

@isazi said in Suunto Vertical: Bug Collection:

@dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

Same as @isazi, not a single “real” bug (I Mean, that would crash the watch or make it useless). Just the few issues that are discussed (extra battery consumption when using apps, maps not shown sometimes - fixed with stopping the watch thru settings/general/stop the watch…and I think that’s all). And I can tell I’ve tested it and pushed it quite far. World needs more indulgence

Concerning battery…I don’t know when I’ll be able to get it to 0%…just went for an hour trail running, starting with 5% battery left. Almost under trees all along, maps activated and displayed half an hour, and gps to best…and still 4% when finishing…

dombo

@isazi so my watch is not OK and I should ask to replace it? “I had no issues” is not proof that product has no issues, while “multiple people had some issues” proof product has issues. usually testers and developers have no issues on their own testings or am I wrong?

I had a lot of crashes (both in sport mode and watch face mode), maps didn’t work when I needed them and battery is totally random between 1 and 5% in an hour. doing different sports, different sport modes, different S+ apps. reaching zero battery was also almost impossible for me, because I had to charge it to be sure to last 10+ hours on bike. It is true I can use it, gps track is great and big kudos to Suunto devs for saving activity on crash (even not all data are included).

as I can see, I’m not alone here with the issues. so or some part of production is faulty or there are bugs. and bugs were indirectly confirmed also by you.

so it is just raising frustration and I promise I will silently wait for the hotfix.

sartoric

@dombo said in Suunto Vertical: Bug Collection:

@isazi so my watch is not OK and I should ask to replace it?

In fact he said to ask for a refund not for a replacement

isazi

@dombo I understand your frustrations, but you can see the bias here: people with issues post, it looks like everyone has issues. But we don’t really know the real percentage of people with issues compared to the total user base.
Nothing is bug free, certainly not any sports watch, and Suunto even acknowdged that some bugs are present and there is need for a hotfix release in June. At the same time, the watch is very usable for many.

Frederick Rochette

@isazi Also today 1/ it was impossible to use the S+ app “Manual Interval - Hill Reps”
I had a black screen
2/ When I use “CLIMB” the field with the number of hill was empty
SV CLIMB.jpg

isazi

@Frederick-Rochette did you use them together? When a “ghost” S+ is present (such as when you see a white/black screen with nothing on it) the behaviour of other S+ apps may be affected.

Dimitrios Kanellopoulos

@dombo em, I think I have ack the bugs here and there is open communication here as well. Afaik my profile sig reads :

Community Manager / Admin @Suunto

So yes in a few days (hopefully not more than a week) there will be an update out that fixes those issues.

Mitch9

@Dimitrios-Kanellopoulos

Thanks for your participation here!

I post the my bugs here to improve the watch, not to blame Suunto. I had the experience with my Suunto 9 Baro that they work hard to fix bugs. Keep it up!

Brad_Olwin

@dombo I will add my voice here too. During testing of the release firmware I had no crashes and none of the bugs you describe. I used the watch for two long ultra events with no issues, In those I used maps, a route and two S+ apps. I om sorry you are having the issues you have noted.

EzioAuditore

@Brad_Olwin It’s software. The bugs will appear when you least expect them

dombo

@Dimitrios-Kanellopoulos thank you for more detailed insights. less than a week sounds very good. fingers crossed.

I don’t blame Suunto. I’m not saying that you guys did not do your job during testing. I know how hard (and almost impossible) is to deliver faultless product.

I experienced the same issues as others are describing, so I do not judge based on what is written here only. And I know, that contacting support will not help me.

I just wanted to say, that there might be big improvement to have list in this thread of acknowledged/known bugs (or you can call it whatever name you want) with possible workaround, so we do not have to discuss the same thing over and over.

example:
Huge battery drain during activity: do not use two S+ apps together and do not use weather widget.

freeheeler

@dombo
I didn’t have the impression that you’re complaining, rather commenting and sending logs

I sometimes also wish for such a list, but it is very dynamic and if people use the search function, they will discover issues, what works, what not and get confused.
I think all critical issues are reported and being worked on to have them solved within reasonable time

surfboomerang

@dombo Such a list would prevent a lot of duplicate posts here

freeheeler

@surfboomerang

I don’t do such a list with my customers or service technicians either. they report, I’m aware, I evaluate and decide and solve internally.
I prefer the teams to focus on solving, rather than communicating

surfboomerang

@freeheeler Understandable, but from a customer perspective it is a bit different I think.

When you deliver feedback about the feature behavior it is not clear sometimes if it is a user error, it is by design or if it is just a bug. When Suunto investigates and acknowledge that it’s a bug, people stop searching for a solution and wait for an update.
If it’s not acknowledged, people start speculating in all directions. Acknowleding the bug can also give the customer the feeling that their feedback is taken seriously and they will likely provide more feedback in the future instead of bashing the watch or brand.

Also a short list can give users a quick overview of issues before they post about the same topic again. Especially new users can benefit from it.