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No-Map-Problem

Scheduled Pinned Locked Moved Suunto Vertical
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  • F Offline
    freeheeler @ChrisA
    last edited by 17 May 2023, 12:22

    @ChrisA
    that is so true, but only few people know or accept it.
    I thought that your sport has an influence in that 👍

    grass is not growing faster when you pull it

    living sideways

    1 Reply Last reply Reply Quote 2
    • Z Offline
      zhang965
      last edited by 17 May 2023, 14:31

      Bloody hell, I did a walk, when I begin the map is still there, 10 minutes after it became empty. And I et off route message even I’m on the route.

      Can’t believe this.

      Winners Wear Winners

      S 1 Reply Last reply 17 May 2023, 15:13 Reply Quote 0
      • S Offline
        StefanoMorgan Bronze Member @zhang965
        last edited by 17 May 2023, 15:13

        @zhang965 Have you contacted Suunto Support? 🤐

        Suunto 9

        Z C 2 Replies Last reply 17 May 2023, 15:33 Reply Quote 1
        • Z Offline
          zhang965 @StefanoMorgan
          last edited by 17 May 2023, 15:33

          @StefanoMorgan said in No-Map-Problem:

          @zhang965 Have you contacted Suunto Support? 🤐

          You pick my line

          Can’t believe this.

          Winners Wear Winners

          1 Reply Last reply Reply Quote 4
          • B Offline
            BrunoH Gold Members @ChrisA
            last edited by 17 May 2023, 16:08

            @ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!” 😁

            Compasses: M-311, A-10, SK-7
            Diving: Finnlight Navy 90, Vyper
            Sports: Metron, S7, S9B and Vertical

            C 1 Reply Last reply 17 May 2023, 17:51 Reply Quote 1
            • M Offline
              mikekoski490 Bronze Member
              last edited by 17 May 2023, 17:08

              While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/

              A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.

              The hyperlink for ‘…available here.’ is broken and gets the following:

              404 ERROR

              PAGE NOT FOUND
              Sorry! The page you are looking for does not exist anymore.

              Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

              Current: Suunto Race Ti

              Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

              Suunto App running on Google Pixel 8/Android 14

              S 1 Reply Last reply 17 May 2023, 19:02 Reply Quote 1
              • C Offline
                ChrisA Platinum Member @StefanoMorgan
                last edited by 17 May 2023, 17:49

                @StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution

                S 1 Reply Last reply 17 May 2023, 17:56 Reply Quote 0
                • C Offline
                  ChrisA Platinum Member @BrunoH
                  last edited by 17 May 2023, 17:51

                  @BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician

                  1 Reply Last reply Reply Quote 0
                  • S Offline
                    StefanoMorgan Bronze Member @ChrisA
                    last edited by 17 May 2023, 17:56

                    @ChrisA If you read most of his comments, i think you understand how it is meant😉

                    Suunto 9

                    C 1 Reply Last reply 17 May 2023, 18:08 Reply Quote 1
                    • C Offline
                      ChrisA Platinum Member @StefanoMorgan
                      last edited by 17 May 2023, 18:08

                      @StefanoMorgan now i got it 😅

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        Spree Bronze Member @mikekoski490
                        last edited by 17 May 2023, 19:02

                        @mikekoski490 it looks like FAQs about the Vertical are not up yet, and that link was supposed to send you to an FAQ.

                        1 Reply Last reply Reply Quote 0
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @ChrisA
                          last edited by 18 May 2023, 04:42

                          @ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

                          • delete the regions you down loaded with SA
                          • sync your watch.
                          • out the watch on the charger for 10 mins (maybe optional)
                          • reboot (maybe optional )
                          • redownload the maps

                          Test

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          R Z C 4 Replies Last reply 18 May 2023, 04:55 Reply Quote 3
                          • R Offline
                            Racoon6 @Dimitrios Kanellopoulos
                            last edited by Racoon6 18 May 2023, 04:55

                            @Dimitrios-Kanellopoulos

                            I will test it soon. With „reboot“ You mean a soft reset?

                            D 1 Reply Last reply 18 May 2023, 05:20 Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @Racoon6
                              last edited by 18 May 2023, 05:20

                              @Racoon6 yes

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 0
                              • R Offline
                                Racoon6 @Dimitrios Kanellopoulos
                                last edited by 18 May 2023, 05:37

                                @Dimitrios-Kanellopoulos

                                It works! Followed your instructions exactly and everything works! Thanks man! 👍

                                1 Reply Last reply Reply Quote 1
                                • Z Offline
                                  zhang965 @Dimitrios Kanellopoulos
                                  last edited by 18 May 2023, 06:35

                                  @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                  ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

                                  • delete the regions you down loaded with SA
                                  • sync your watch.
                                  • out the watch on the charger for 10 mins (maybe optional)
                                  • reboot (maybe optional )
                                  • redownload the maps

                                  Test

                                  So in summary it’s to re-download the map right?

                                  Winners Wear Winners

                                  D 1 Reply Last reply 18 May 2023, 09:03 Reply Quote 1
                                  • C Offline
                                    ChrisA Platinum Member @Dimitrios Kanellopoulos
                                    last edited by ChrisA 18 May 2023, 08:15

                                    @Dimitrios-Kanellopoulos works for me 👍
                                    IMG_9996.jpeg

                                    I didn’t do a soft reset, so that really seems to be optional. Thanks for your help 🙏

                                    F 1 Reply Last reply 18 May 2023, 08:28 Reply Quote 5
                                    • F Offline
                                      freeheeler @ChrisA
                                      last edited by 18 May 2023, 08:28

                                      @ChrisA
                                      it’s awesome how fast the team fixed the issue!! 🍻

                                      living sideways

                                      1 Reply Last reply Reply Quote 2
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @zhang965
                                        last edited by 18 May 2023, 09:03

                                        @zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

                                        In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        E M 2 Replies Last reply 18 May 2023, 13:50 Reply Quote 14
                                        • S Offline
                                          SirMcKey Bronze Member
                                          last edited by 18 May 2023, 12:28

                                          The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

                                          1 Reply Last reply Reply Quote 2
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