No-Map-Problem
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Bloody hell, I did a walk, when I begin the map is still there, 10 minutes after it became empty. And I et off route message even I’m on the route.
Can’t believe this.
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@zhang965 Have you contacted Suunto Support?
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@StefanoMorgan said in No-Map-Problem:
@zhang965 Have you contacted Suunto Support?
You pick my line
Can’t believe this.
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@ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!”
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While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/
A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.
The hyperlink for ‘…available here.’ is broken and gets the following:
404 ERROR
PAGE NOT FOUND
Sorry! The page you are looking for does not exist anymore. -
@StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution
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@BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician
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@ChrisA If you read most of his comments, i think you understand how it is meant
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@StefanoMorgan now i got it
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@mikekoski490 it looks like FAQs about the Vertical are not up yet, and that link was supposed to send you to an FAQ.
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@ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test
- delete the regions you down loaded with SA
- sync your watch.
- out the watch on the charger for 10 mins (maybe optional)
- reboot (maybe optional )
- redownload the maps
Test
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I will test it soon. With „reboot“ You mean a soft reset?
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@Racoon6 yes
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It works! Followed your instructions exactly and everything works! Thanks man!
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@Dimitrios-Kanellopoulos said in No-Map-Problem:
ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test
- delete the regions you down loaded with SA
- sync your watch.
- out the watch on the charger for 10 mins (maybe optional)
- reboot (maybe optional )
- redownload the maps
Test
So in summary it’s to re-download the map right?
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@Dimitrios-Kanellopoulos works for me
I didn’t do a soft reset, so that really seems to be optional. Thanks for your help
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@ChrisA
it’s awesome how fast the team fixed the issue!!
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@zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.
In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.
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The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!
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@Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.