No-Map-Problem
-
@pavel-samokha Of course, thank you for the answer, tell me about the black squares on the map, is this not a lack of a clock? Is it a software problem?
-
@dzembronja yes
-
@pavel-samokha Good day, I understand you, that this is a software problem, right? Thank you for your answer
-
@dzembronja yes, software problem, not data problem.
-
@pavel-samokha Because I thought it was the lack of a watch, that’s why I’m asking you this, it makes me happy that the problem is of a different plan,you reassured me,thaks
-
@pavel-samokha Hi, can you tell us where Dev team is with fixing this issue? I have my SV stiil getting “black grid” and eventually crashing on particular map areas (when I’m running there or just moving map there). Do you know if the same issue was reported or reproduced for Race too? If it was, does new 2.30.32 update fix that?
-
@Majkel-Paszeko please DM me the location
-
If you have an issue with the maps please add your location in this thread https://forum.suunto.com/topic/9741/black-grid-issue
-
@Dimitrios-Kanellopoulos Thanks, I know this thread and I posted location there already 2 weeks ago and now again. For me it’s a little concern however that Suunto is still collecting “bad” locations. Just like the issue was not yet addressed, navigated or even reproduced by Dev Team? Or is it map files issue as itself and each locations must be fixed individually?
-
We’re collecting issues to study root causes
At least one issue was identified and we have a fix, but I can’t promise when there will be a FW release containing it
Black grid is normally software issue, not data issue -
@pavel-samokha thanks for your response. Could you tell us a little, why this is happening on particular map locations only? Is it because of too many objects (trails) to be displayed in this area? This kind of information could help us at least avoiding using maps in such “dense” locations.
-
@Majkel-Paszeko bug with processing some types of geometries
-
@pavel-samokha buildings shapes or trail/street curves?
-
@pavel-samokha Good afternoon, now there are problems with the calibration of the compass, it needs to be done every day, there was no such problem before and the weather does not synchronize, before it lasted for 2-3 days, now it disappears the next day
-
@dzembronja both are unrelated to no-map-issue, please write them as a separate topics
-
Hello,
Today for the second time I had the problem with a disappearing map after two or three kilometers, followed by a crash and automatic restart of the watch during the activity. After this restart the map is back.
Does anyone have an idea what I can do or whats the problem?
The first time was after the last firmware update.Thanks
Alex -
@Alexander Depending on where you are map updates are rolling out now and will be coming for other areas. The updates should help solve this issue.
https://forum.suunto.com/topic/9955/maps-update-rollout-december-2023/5?_=1702583601997 -
@Brad_Olwin Thanks Brad!
-
@Brad_Olwin
Didn’t Pavel wrote that nomap issue is more likely to be software linked and not data?
https://forum.suunto.com/post/134139 -
@Mff73 exactly! He mentioned bug with processing some types of geometry…
And now they say after updates there will be no elevation contours in zoom levels 500+ which makes these maps acctually useless in mountains.
Were these contours the geometries trigerring “black grid” issue? Is just removing them the only way to fix it really?
