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No-Map-Problem

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  • B Offline
    Brad_Olwin Moderator @DMytro
    last edited by 18 May 2023, 14:29

    @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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    • ? Offline
      A Former User @Brad_Olwin
      last edited by 18 May 2023, 14:30

      @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

      D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
      • S Offline
        surfboomerang
        last edited by 18 May 2023, 15:18

        Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

        Re-download the map for this case also?

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Guest
          last edited by 18 May 2023, 15:52

          @twekkel I agree

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          • D Offline
            Dimitrios Kanellopoulos Community Manager @surfboomerang
            last edited by 18 May 2023, 15:52

            @surfboomerang no that sounds like some render issue.

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            • D Offline
              Dimitrios Kanellopoulos Community Manager @surfboomerang
              last edited by 18 May 2023, 15:53

              @surfboomerang lets wait for the hotfix but you can try to redownload

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
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              S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
              • Z Offline
                zhang965 @surfboomerang
                last edited by 18 May 2023, 15:53

                @surfboomerang said in No-Map-Problem:

                Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                Re-download the map for this case also?

                Same there , my Paris map is partially missing

                Winners Wear Winners

                D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                • S Offline
                  surfboomerang @Dimitrios Kanellopoulos
                  last edited by surfboomerang 18 May 2023, 16:31

                  @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

                  Suunto Vertical Titanium Solar
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                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @zhang965
                    last edited by 18 May 2023, 17:31

                    @zhang965 some coordinates ?

                    Community Manager / Admin @Suunto
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                    Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                    • Z Offline
                      zhang965 @Dimitrios Kanellopoulos
                      last edited by 18 May 2023, 17:40

                      @Dimitrios-Kanellopoulos said in No-Map-Problem:

                      @zhang965 some coordinates ?

                      Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                      It was around here: Bd Poissonnière, 75002 Paris

                      Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

                      Winners Wear Winners

                      D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @zhang965
                        last edited by 18 May 2023, 17:47

                        @zhang965 also please logs and pm me your sa account username

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
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                        https://www.strava.com/athletes/7586105

                        Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                        • Z Offline
                          zhang965 @Dimitrios Kanellopoulos
                          last edited by 18 May 2023, 18:27

                          @Dimitrios-Kanellopoulos said in No-Map-Problem:

                          @zhang965 also please logs and pm me your sa account username

                          Logs sent my account is VFFCL

                          Winners Wear Winners

                          D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @zhang965
                            last edited by 18 May 2023, 18:28

                            @zhang965 merci

                            Community Manager / Admin @Suunto
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                            • Z Offline
                              zhang965 @Dimitrios Kanellopoulos
                              last edited by zhang965 18 May 2023, 18:29

                              @Dimitrios-Kanellopoulos said in No-Map-Problem:

                              @zhang965 also please logs and pm me your sa account username

                              And I saw another issue about the route…

                              The route became alive, it’s became a triangle and move to different direction

                              Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                              Winners Wear Winners

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                              • S Offline
                                surfboomerang @zhang965
                                last edited by 18 May 2023, 19:03

                                @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

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                                OnePlus Nord 4

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                                • S Offline
                                  seanvk @Guest
                                  last edited by 18 May 2023, 20:36

                                  @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                                  B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
                                  • B Offline
                                    Brad_Olwin Moderator @seanvk
                                    last edited by 18 May 2023, 20:38

                                    @seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    S 1 Reply Last reply 18 May 2023, 22:09 Reply Quote 1
                                    • S Offline
                                      seanvk @Brad_Olwin
                                      last edited by 18 May 2023, 22:09

                                      @Brad_Olwin Understand. I’m just used to that from other devices. It’s a bit surprising for me. I’ll agree that last known location can rapidly lose relevancy over time and distance.

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                                      B 1 Reply Last reply 19 May 2023, 02:32 Reply Quote 0
                                      • B Offline
                                        Brad_Olwin Moderator @seanvk
                                        last edited by 19 May 2023, 02:32

                                        @seanvk The map problem I hope is very limited. Suunto will get this taken care of quickly.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote 1
                                        • M Offline
                                          Mff73
                                          last edited by 19 May 2023, 07:27

                                          At first, I hadn’t any map issue. First activity OK. And during a test, bam no map despite a GPS fix. Soft reset make it back.

                                          About GPS fix needed. I would also vote for being able to see the map, either with latest known GPS postion, or even being able to focus on a POI. Select a POI on the watch, you have a map around it : you can explore the map around.

                                          Last point, navigating to a POI doesn’t show any direction on the map screen?? Need to switch from MAP to compass view. While just a little blue arrow on the map would be good.

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                                          S 1 Reply Last reply 19 May 2023, 07:29 Reply Quote 8
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