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No-Map-Problem

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  • ? Offline
    A Former User @Brad_Olwin
    last edited by 18 May 2023, 14:30

    @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

    D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
    • S Offline
      surfboomerang
      last edited by 18 May 2023, 15:18

      Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

      Re-download the map for this case also?

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      D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
      • D Offline
        Dimitrios Kanellopoulos Community Manager @Guest
        last edited by 18 May 2023, 15:52

        @twekkel I agree

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        1 Reply Last reply Reply Quote 2
        • D Offline
          Dimitrios Kanellopoulos Community Manager @surfboomerang
          last edited by 18 May 2023, 15:52

          @surfboomerang no that sounds like some render issue.

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          • D Offline
            Dimitrios Kanellopoulos Community Manager @surfboomerang
            last edited by 18 May 2023, 15:53

            @surfboomerang lets wait for the hotfix but you can try to redownload

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            S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
            • Z Offline
              zhang965 @surfboomerang
              last edited by 18 May 2023, 15:53

              @surfboomerang said in No-Map-Problem:

              Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

              Re-download the map for this case also?

              Same there , my Paris map is partially missing

              Winners Wear Winners

              D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
              • S Offline
                surfboomerang @Dimitrios Kanellopoulos
                last edited by surfboomerang 18 May 2023, 16:31

                @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

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                1 Reply Last reply Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @zhang965
                  last edited by 18 May 2023, 17:31

                  @zhang965 some coordinates ?

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                  Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                  • Z Offline
                    zhang965 @Dimitrios Kanellopoulos
                    last edited by 18 May 2023, 17:40

                    @Dimitrios-Kanellopoulos said in No-Map-Problem:

                    @zhang965 some coordinates ?

                    Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                    It was around here: Bd Poissonnière, 75002 Paris

                    Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

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                    D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @zhang965
                      last edited by 18 May 2023, 17:47

                      @zhang965 also please logs and pm me your sa account username

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                      Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                      • Z Offline
                        zhang965 @Dimitrios Kanellopoulos
                        last edited by 18 May 2023, 18:27

                        @Dimitrios-Kanellopoulos said in No-Map-Problem:

                        @zhang965 also please logs and pm me your sa account username

                        Logs sent my account is VFFCL

                        Winners Wear Winners

                        D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @zhang965
                          last edited by 18 May 2023, 18:28

                          @zhang965 merci

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                          • Z Offline
                            zhang965 @Dimitrios Kanellopoulos
                            last edited by zhang965 18 May 2023, 18:29

                            @Dimitrios-Kanellopoulos said in No-Map-Problem:

                            @zhang965 also please logs and pm me your sa account username

                            And I saw another issue about the route…

                            The route became alive, it’s became a triangle and move to different direction

                            Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                            Winners Wear Winners

                            1 Reply Last reply Reply Quote 0
                            • S Offline
                              surfboomerang @zhang965
                              last edited by 18 May 2023, 19:03

                              @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

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                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                seanvk @Guest
                                last edited by 18 May 2023, 20:36

                                @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                                B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
                                • B Offline
                                  Brad_Olwin Moderator @seanvk
                                  last edited by 18 May 2023, 20:38

                                  @seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

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                                  S 1 Reply Last reply 18 May 2023, 22:09 Reply Quote 1
                                  • S Offline
                                    seanvk @Brad_Olwin
                                    last edited by 18 May 2023, 22:09

                                    @Brad_Olwin Understand. I’m just used to that from other devices. It’s a bit surprising for me. I’ll agree that last known location can rapidly lose relevancy over time and distance.

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                                    B 1 Reply Last reply 19 May 2023, 02:32 Reply Quote 0
                                    • B Offline
                                      Brad_Olwin Moderator @seanvk
                                      last edited by 19 May 2023, 02:32

                                      @seanvk The map problem I hope is very limited. Suunto will get this taken care of quickly.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      1 Reply Last reply Reply Quote 1
                                      • M Offline
                                        Mff73
                                        last edited by 19 May 2023, 07:27

                                        At first, I hadn’t any map issue. First activity OK. And during a test, bam no map despite a GPS fix. Soft reset make it back.

                                        About GPS fix needed. I would also vote for being able to see the map, either with latest known GPS postion, or even being able to focus on a POI. Select a POI on the watch, you have a map around it : you can explore the map around.

                                        Last point, navigating to a POI doesn’t show any direction on the map screen?? Need to switch from MAP to compass view. While just a little blue arrow on the map would be good.

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                                        S 1 Reply Last reply 19 May 2023, 07:29 Reply Quote 8
                                        • S Offline
                                          surfboomerang @Mff73
                                          last edited by 19 May 2023, 07:29

                                          @Mff73 said in No-Map-Problem:

                                          About GPS fix needed. I would also vote for being able to see the map, either with latest known GPS postion, or even being able to focus on a POI. Select a POI on the watch, you have a map around it : you can explore the map around.

                                          +1

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                                          M 1 Reply Last reply 19 May 2023, 07:36 Reply Quote 1
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