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Disappointing launch

Scheduled Pinned Locked Moved Suunto Race
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  • S Offline
    sir_max Bronze Member @Mi_chael
    last edited by 24 Oct 2023, 09:52

    @Mi_chael hope you get it quick hehe

    1 Reply Last reply Reply Quote 0
    • W Offline
      wcreasyl @Tieutieu
      last edited by 24 Oct 2023, 09:57

      @Tieutieu It looks like the Ti is also available on the US site again. It does say due to high demand there is a limit of 1 per order.

      Hopefully that means something was resolved. I’m still waiting to hear back about the order I placed right when it released.

      Previous: Traverse Alpha | Core Alpha | FR245, 255s | FR945, 955 Solar | Instinct 2X | Pace 2
      Waiting On: Race | Wing

      C 1 Reply Last reply 24 Oct 2023, 10:19 Reply Quote 1
      • C Offline
        craigeggleton Bronze Member @wcreasyl
        last edited by 24 Oct 2023, 10:19

        @wcreasyl The fact that the watch is now available to order again and it is available on US Amazon site makes me even more furious that this joke of a company still has not shipped mine. Their chat function on their support site is an absolute joke. Amateur hour over therre.

        B C 2 Replies Last reply 24 Oct 2023, 10:53 Reply Quote 0
        • B Offline
          Bogdan1921 Silver Members Bronze Member @craigeggleton
          last edited by 24 Oct 2023, 10:53

          It’s really sad so see what’s happening. It was a lot of hype around of this new watch, but I feel that Suunto it’s losing train after train. All this issues will keep a lot of people apart the brand.

          Suunto Race
          Polar H10
          Iphone 14 Pro
          Suunto 9 Baro [sold]

          S ? 2 Replies Last reply 24 Oct 2023, 10:54 Reply Quote 1
          • S Offline
            sir_max Bronze Member @Bogdan1921
            last edited by 24 Oct 2023, 10:54

            @Bogdan1921 this is so true… after all the mess, I am ready to finally move off the Ambit 2 for the Race but what a debacle…

            B 1 Reply Last reply 24 Oct 2023, 11:08 Reply Quote -1
            • L Offline
              Lechamoix Bronze Member
              last edited by 24 Oct 2023, 11:07

              Rumour… Rushed release and production problems in Asia… Suunto will say nothing and neither will the field testers…

              M E 2 Replies Last reply 24 Oct 2023, 11:09 Reply Quote 0
              • B Offline
                BrunoH Gold Members @sir_max
                last edited by 24 Oct 2023, 11:08

                Have you seriously never before witnessed a launch where demand is bigger than the supply? These things happen. Just remember Sony and PS5. Chill out!

                Compasses: M-311, A-10, SK-7
                Diving: Finnlight Navy 90, Vyper
                Sports: Metron, S7, S9B and Vertical

                1 Reply Last reply Reply Quote 8
                • M Offline
                  Marius Jacobsen Eggerud Silver Members @Lechamoix
                  last edited by 24 Oct 2023, 11:09

                  @Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!

                  Suunto Ambit 3
                  Suunto Spartan Ultra
                  Suunto Race Ti

                  E C 2 Replies Last reply 24 Oct 2023, 11:13 Reply Quote 0
                  • E Offline
                    Egika Platinum Member @Lechamoix
                    last edited by 24 Oct 2023, 11:11

                    @Lechamoix the field testers have no insights into Suunto operations.

                    I have ordered an all black race on th 17th and delivery is scheduled for tomorrow. Now the titanium version is available to be ordered as of today.

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

                    S 1 Reply Last reply 24 Oct 2023, 11:18 Reply Quote 0
                    • E Offline
                      Egika Platinum Member @Marius Jacobsen Eggerud
                      last edited by 24 Oct 2023, 11:13

                      @Marius-Jacobsen-Eggerud said in Disappointing launch:

                      @Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!

                      Maybe you missed this thread:
                      https://forum.suunto.com/topic/9501/reviews/9

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 2
                      • G Online
                        GiPFELKiND Silver Members @craigeggleton
                        last edited by GiPFELKiND 24 Oct 2023, 11:17

                        @craigeggleton got this Email too 😵‍💫 YesterdayScreenshot_2023-10-24-13-17-56-516_com.google.android.gm.jpg

                        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          sir_max Bronze Member @Egika
                          last edited by 24 Oct 2023, 11:18

                          @Egika you are based in DE? I’m in NL and still no confirmation - is it DHL for you?

                          E 1 Reply Last reply 24 Oct 2023, 11:19 Reply Quote 0
                          • E Offline
                            Egika Platinum Member @sir_max
                            last edited by Egika 24 Oct 2023, 11:19

                            @sir_max Yes, am in DE. Carrier is UPS. Delivery scheduled for tomorrow

                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                            Race S All Black - TI Canary - Titanium Courtney

                            S 1 Reply Last reply 24 Oct 2023, 11:30 Reply Quote 1
                            • C Offline
                              ChrisA Platinum Member @Marius Jacobsen Eggerud
                              last edited by 24 Oct 2023, 11:21

                              @Marius-Jacobsen-Eggerud They said, that they will need some weeks to fully evaluate all the features, especially HRV tracking, which takes 3 weeks to fully work. So I guess, that’s the reason.

                              1 Reply Last reply Reply Quote 0
                              • F Offline
                                FoleyRose
                                last edited by 24 Oct 2023, 11:22

                                So I just chatted with support and apparently they are having “a technical issue with the shipping labels at the moment”. I asked if this issue was only for the titanium version and they answered “yes, atm its only the titanium and only in north america”. When I asked how long this will take to resolve, they answered “1-2 Days i hope”.
                                This honestly feels like canned answers bs to me.

                                1 Reply Last reply Reply Quote 1
                                • S Offline
                                  sir_max Bronze Member @Egika
                                  last edited by 24 Oct 2023, 11:30

                                  @Egika Awesome, will be nice to hear your first impressions

                                  E 1 Reply Last reply 24 Oct 2023, 12:04 Reply Quote 0
                                  • C Offline
                                    ChrisA Platinum Member @craigeggleton
                                    last edited by 24 Oct 2023, 11:36

                                    @craigeggleton while I understand, that one beeing dissapointed, that a product, which should be available is not and that waiting for something is never a pleasure, I don’t really understand why people are so emotionally upset about it and seemingly take this as a personal insult.

                                    When I go to a local Porsche, BMW, Mercedes or VW store here in Germany, I am lucky if I get the modell I want, within a few days. Normaly you wait for months! And those are German cars I want to buy in a German official supplier. Nobody would say that those companies are “jokes”, Suunto can deliver a Race Steel version within days, the Titanium version seems to be delayed, but well, it’s a special modell and even then - it is like it is. One can only speculate why the Titanium modells are not available. Maybe it’s completly not Suuntos fault, but somewhere in the shipping, delivery, customs etc. process something went wrong. Being angry and in a bad mood won’t change anything besides detoriating your health an wellness 🙂

                                    L C 2 Replies Last reply 24 Oct 2023, 11:48 Reply Quote 13
                                    • L Offline
                                      logger Bronze Member @ChrisA
                                      last edited by 24 Oct 2023, 11:48

                                      @ChrisA Thanks for bringing a bit of sanity to this thread—“omg I have to wait a few days for a new GPS watch that didn’t even exist until a few days ago” is a really puzzling response!

                                      C 1 Reply Last reply 24 Oct 2023, 15:44 Reply Quote 9
                                      • E Offline
                                        Egika Platinum Member @sir_max
                                        last edited by 24 Oct 2023, 12:04

                                        @sir_max said in Disappointing launch:

                                        @Egika Awesome, will be nice to hear your first impressions

                                        I have been testing the Race for some months now - so no first impressions…
                                        I just ordered regular production watches for my family members 🙂

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - TI Canary - Titanium Courtney

                                        S 1 Reply Last reply 24 Oct 2023, 12:12 Reply Quote 1
                                        • S Offline
                                          sir_max Bronze Member @Egika
                                          last edited by 24 Oct 2023, 12:12

                                          @Egika Sorry, I am new to the forum - did you write somewhere what you think?

                                          E 1 Reply Last reply 24 Oct 2023, 12:24 Reply Quote 0
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