• Suunto Routeplanner

    Moved Suunto app and other software services
    15
    1
    7 Votes
    15 Posts
    302 Views
    J
    @kemetter I can confirm that it must be something in my setup, all other devices here work. I have full reset Safari and removed the config folder in “Libraries”, I have no addons, tried private and not private window. I also thought about having issues with my 4K monitor and set resolution tho FullHD - no change. No idea so far When I find some time I will set up MacOS on an external USB disk and check again …
  • Vertical Solar turned off and does not reboot

    Suunto Vertical
    3
    0 Votes
    3 Posts
    46 Views
    F
    It happened to me as well in September. I think it was caused by water, but they didn’t explain anything to me. I sent it in for service and they replaced it with a brand-new model
  • Suunto 2.50.28 hot-fix Q4

    Pinned Watches
    30
    9 Votes
    30 Posts
    2k Views
    HighlandsH
    *@Likarnik The issue you’re describing—freezing in settings, unresponsive buttons/touch, appearing “dead” or blank after soft resets and while on the charger—is a known recurring problem with the Suunto Vertical (original model), especially around software updates like the recent 2.50.26 staged rollout that started January 7, 2026 (Q4 2025 firmware). It often ties into deep freezes, partial boot failures, or battery/charging glitches post-update or after repeated resets. Many users report similar sequences: backlight stuck on, menu lockups, then blank/unresponsive screen that doesn’t wake easily. You’re not alone; identical symptoms appear in Suunto forums, Reddit, and Facebook groups from 2023 through 2026, including after charging or resets. Step-by-Step Troubleshooting to Try Right Now (Escalating Order) Start with the charger plugged into a strong wall adapter (5V/1A+ recommended, not a weak laptop USB port). Clean contacts if needed. Leave it attached undisturbed for at least 30–60 minutes initially—deeply discharged or frozen watches can take 20+ minutes just to show any sign of life. Extended upper-button hold (most successful for blank/unresponsive cases) While on the charger: Press and hold the upper button (topmost on the right side) for at least 20–60 seconds continuously. Many users say it reboots after ~12 seconds but keep holding longer (up to 60s) to force a full recovery from deep freeze or “service mode.” Release, wait 10–30 seconds, and see if the screen lights up, vibrates, or shows the logo/charging indicator. Repeat 3–5 times if no response. Alternative button combos while charging Hold upper + middle buttons together for 15–20 seconds. Hold all three right-side buttons simultaneously for 15–30 seconds. These have revived “dead” screens for some after normal 12s reset failed. Charge longer + periodic attempts Leave it charging undisturbed for 2–4 hours total (even overnight if possible). Every 30–60 minutes, try the extended upper-button hold again. Some watches enter a recovery state only after sustained power. If it wakes up at any point Immediately do a factory reset via watch menu: Settings → General → Reset settings → confirm (erases everything unsynced—try to sync to app first if it connects). Re-pair with the Suunto app, check for any pending updates (this firmware 2.50.26 includes bug fixes for crashes/button issues), and test thoroughly. Avoid rapid on/off or repeated soft resets right away to prevent re-triggering the freeze. If Nothing Works After Several Hours/Attempts This points to a deeper software lock (sometimes called “service mode” with blank or partial screen) or rare hardware/battery fault. Contact Suunto Support right away: Use the in-app chat (if app sees the watch), their website support form, or email/phone your regional service center. Provide: Serial number (on box or under watch). Proof of purchase (for warranty—Vertical 1 is typically 2 years). Describe symptoms + what you’ve tried (including firmware version if known). Many users in similar “bricked after update/reset” situations got warranty replacements or repairs quickly. No special “secret” recovery combination beyond the above is documented for the Vertical. Avoid draining it fully on purpose right now (as some battery-drain threads suggest), since it’s already unresponsive. Try the extended hold first—it’s revived quite a few “dead” Verticals. Update me on what happens after attempting these!* So sorry about your issue. Got this response from Grok. Hopefully, it helps you solve the problem.
  • 0 Votes
    4 Posts
    192 Views
    E
    It all depends on which weather service is being used. For me, in the Netherlands, my suunto race s does a good enough job. It also shows the location it used on the watch. As far as I noticed, this applies to most European countries. My previous 2 garmins did a lousy job. Garmin uses a service that only provides weather for main airports. People complained about it that the watch showed a different place then they were at the moment. Garmin “fixed” this by removing the location information from the watch, so you couldn’t judge the accuracy of the weather report anymore. So, people complained on garmins forum that the location information was removed. Garmin “fixed” the complaning by closing the topic on their forum. And yes, two weather services might provide a forecast that contradicts each other.
  • Widgets recovery state always different on the watch

    Locked Suunto Vertical
    4
    1 Votes
    4 Posts
    141 Views
    sartoricS
    locked as duplicate
  • Suunto wristband

    Moved Accessories and other products
    102
    9 Votes
    102 Posts
    18k Views
    Tami999T
    @Brad_Olwin said in Suunto wristband: @Tami999 I managed to snag one of these a few years ago. A friend that works for Suunto gave it to me. Yay, Iam glad my memory is not that bad! Thanks for sharing.
  • 0 Votes
    1 Posts
    36 Views
    No one has replied
  • SuuntoPlus Apps Development

    SuuntoPlus™ Sports Apps
    40
    9 Votes
    40 Posts
    10k Views
    2
    @cemoi71 said in SuuntoPlus Apps Development: Do someone know here, who from developper community develop some app and how? Recently I read about this one… https://forum.suunto.com/topic/11562/live-location-s-app
  • Adjustments to FR labels

    Nautic
    4
    1 Votes
    4 Posts
    178 Views
    2
    @el.Fakir wished they would do this. I would proof read German… But the things I mentioned months ago are still not worked in into the iOS App…
  • Watch face reset after every update

    Suunto Vertical
    6
    0 Votes
    6 Posts
    189 Views
    enriqueescomsE
    @Mff73 Haha, well, thanks for the tip. I´ll try it the next time
  • 1 Votes
    14 Posts
    3k Views
    M
    @ChanOJ I’m not absolutely sure to what extent, but displaying any information on an AMOLED screen shortens its lifespan, which is why the AOD modes are rather minimalistic.
  • My Plan Beta

    Suunto app and other software services
    150
    7 Votes
    150 Posts
    24k Views
    Jose Luis Merino ParraJ
    Hi everyone, I have a question regarding the Suunto Coach and the beta version of the app. I configure a training plan and set my rest days as Monday, Wednesday, and Friday, which are the days I go to the gym. That means the days I want the app to distribute my training sessions are Tuesday, Thursday, Saturday, and Sunday. I also select running as the only sport. The issue is that Sunday is always set as a rest day, and the other three training days are filled with a mix of running and other sports (for example cycling or swimming), even though I only selected running. I’ve tried setting it up several times and in different ways, but I never manage to get the plan I want. Is there something I’m doing wrong, or is this a limitation/behavior of the Coach? Thanks in advance for your help.
  • waypoints with routeplanner.suunto.com?

    Suunto Vertical
    2
    0 Votes
    2 Posts
    154 Views
    kemetterK
    You cannot manage Suunto POIs in Routeplanner but you can add user waypoints along your route. You do that by tapping/clicking one of the planning points, the big white dots that are created every time you tap/click the map to create the route. From the popup menu then select ‘Name as waypoint’ and it will be converted into a waypoint visible on your route and during navigation. For the watch data fields yes, all of those are available in Sport mode customization when creating a new sport mode.
  • Where is the Tide Widget?

    Nautic
    6
    2 Votes
    6 Posts
    346 Views
    S
    @GiPFELKiND we need to push the need of the TIDE widget for all watches. That’s why I reply. Hope suunto will soon include it in the next software update.
  • Sleeptracking not showing in watch

    Suunto Race S
    6
    1 Votes
    6 Posts
    355 Views
    D
    I have a similar issue, looks like my watch lags behind 1 day with showing sleep data. It looks all good on the watch.
  • Suunto phone notification about battery.

    Suunto Race 2
    8
    0 Votes
    8 Posts
    539 Views
    P
    @Tami999 I have the same issue. I don’t really want to disable the notification. Let’s hope this will be fixed with the next update.
  • 0 Votes
    1 Posts
    64 Views
    No one has replied
  • Problem syncing activity

    Suunto Vertical 2
    3
    0 Votes
    3 Posts
    153 Views
    M
    @Audaxjoe It did similar tonight but then an option to update the watch came up. So I’ve done that and I’ll see what happens next time.
  • Race 2 heart rate issues

    Suunto Race 2
    12
    1 Votes
    12 Posts
    906 Views
    Fulvio FerrariF
    I had the same issue yesterday and today the heart monitor stopped working. After a hard reset, the HM came back and it is not working
  • Interval training sync

    Suunto Run
    1
    0 Votes
    1 Posts
    67 Views
    No one has replied