Software update 2.39.20 (2024 Q4)

[Maximilian Mustermann]

@pavel-samokha @Dimitrios-Kanellopoulos @Egika @peegee
@SuuntoZec said in Software update 2.39.20 (2024 Q4):

The problems with the new release does not only happen the S9PP.
Race S (at least mine) are also impacted

My Race S has been spared so far except for problems with the Wi-Fi, but indeed my watch has now also at least stopped measuring sleep and HRV. I’m now going back to the last known good release.

[Matúš]

@cheetah694 said in Software update 2.39.20 (2024 Q4):

Everyone has already forgot and disabled those Christmas watch faces, but the bitter taste of the broken OHR and control panel is there to remain for a long time.

Strict, but fair.

[MiniForklift]

As of a few days ago my Notifications stopped working, I’m no longer getting them on my SV when something comes trough on my phone. I’m tempted to backdate to an earlier version, main reason being I’m having problems with charging my SV. When I plug it in it either:

• Does nothing
• Shows the battery percentage as if it’s charging, but then nothing happens and it doesn’t charge
• Beeps like crazy and goes absolutely mental

I can usually get it to charge as normal after a few ‘Power Off’ and a handful of soft resets. I’ve never seen this charging issue mentioned here which seems odd, anyhow I’m realy hoping that this will be rectified sooner rather than later. FWIW I usually charge at the start of the month and then again mid month

[GiPFELKiND]

@MiniForklift have the same, but Not exactly since the last Update … It comes from time to time Here…

[flo7z]

@MiniForklift I have the same too with my S9PP since a few firmwares updates ago, it’s random, my guess would be it’s a combination of dirt on the sensors and the firmware being very sensitive. and possible the electrial plug. hard to pinpoint.

[Łukasz Szmigiel]

This is strange, but it’s either this firmware version or latest Android (15) broke media controls as well as quick responses via watch.

The thing is - I can see what media is being played, but only the controls are grayed out.

I can send quick responses without any errors displayed in the watch, but the phone doesn’t send them?

Any ideas?

[BrunoH]

@Łukasz-Szmigiel I can confirm this bug. Soft reset fixed it for me, at least temporarily. Didn’t have time to reproduce it because I downgraded. Media controls, control panel scaling and wifi connection problems were a bit too much.

[Łukasz Szmigiel]

@BrunoH thanks, good to know it’s not an isolated issue.

[pomah86]

@Łukasz-Szmigiel

I have had issues with notifications since Android 15 update, when I got the watch one year ago all notifications were flawless, now I’m missing Whatsapp, signal, sometimes text messages.

Using a pixel 8 with Android 15 on it, and I have downgraded to 2.37.48 on my watch. I never noticed and notifications improvements on the latest firmware, I was too busy to soft reseting the watch several times a day to get the ohr to function.

[tmclr]

@Dimitrios-Kanellopoulos

Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?

[Dimitrios Kanellopoulos]

@tmclr filing a bug

[tmclr]

@Dimitrios-Kanellopoulos

Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?

(Sorry for duplicate post)

[tmclr]

@Dimitrios-Kanellopoulos

Thanks - would it be helpful to send logs from the App?

[Stefano M64]

@Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

The thing is - I can see what media is being played, but only the controls are grayed out.

did you tried to stop the SA, clear its cache, and restart it?
this solves the grayed out music controls problem for me, not sure if clearing the cache is really necessary

[Łukasz Szmigiel]

@Stefano-M64 I’ve tried soft resetting the watch, resetting bt, and forcing the SA closed and cleaning the cache. I just didn’t reinstall it.

I’m not sure what broke it though - Android 15 or latest firmware.

[Stefano M64]

@Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

or latest firmware.

I’m on the latest one on both Race and Race S and music controls work (android 13)

[SergioB]

@Łukasz-Szmigiel I’m on Android 13 and Race with the latest firmware. I do not often use quick responses via the watch, but the last two times I tried, they failed (even if the green screen appeared on the watch as if the message was sent)

[Łukasz Szmigiel]

@SergioB same here - the watch behaves as if all was sent, but in fact - it doesn’t.

[pomah86]

I can report that on the latest firmware, 2.39.34 and android 15 (pixel 8 )

I get no notifications for Android messages (v 20250108_00)

I have even removed all data from the suunto app and repaird it with my phone

[JANTIKAINEN]

Does anybody know if Suunto is working on a fix with the sleep tracking issues related to latest firmware?
It’s really bad with my Race and I didn’t have any issues before this update.
I rolled back to previous version but the watch updated automatically even I had turned off the automatic updates.