Movescount transfer to Suunto APP

dulko79 · 22 Jul 2019, 10:01

@Dimitrios-Kanellopoulos true, I can see TP, Runalyze, etc but no MC. Notification about the transfer I got on last Friday.

Dimitrios Kanellopoulos · 22 Jul 2019, 10:09

@dulko79 I am asking for you.

In the meantime, if you go to the app settings at your profile and switch the country to lets say UK (wont affect the app lang) does it help? does the service appear?

dulko79 · 22 Jul 2019, 10:49

@Dimitrios-Kanellopoulos I don’t know if you have already altered something, but when I changed country to UK, restarted the app, the icon MC appeared immediately.

Dimitrios Kanellopoulos · 22 Jul 2019, 10:51

@dulko79 perhaps it was the app restart. Hmmmm. if you change back to your country ? (and app restart )

dulko79 · 22 Jul 2019, 10:57

@Dimitrios-Kanellopoulos I already restarted the app before with Slovenia set as country but it did not help. Now with UK as country, icon appeared, I linked the accounts and the transfer process began. I will leave it alone until it is finished.

Dimitrios Kanellopoulos · 22 Jul 2019, 11:05

@dulko79 Thanks a lot for this testing and your time

dulko79 · 22 Jul 2019, 11:17

@Dimitrios-Kanellopoulos Nope problem, it did not take too much effort. for successful transfer.

sealion.hr · 22 Jul 2019, 18:38

@Dimitrios-Kanellopoulos today received Suunto confirmation “transfer was done”. Everything looks fine. Cheers

A Former User · 23 Jul 2019, 04:56

This morning.(Catalonia,Spain)
No problem. Very well.
The history is complete. Good job.

A Former User · 23 Jul 2019, 05:01

But a web page is necessary to work on the computer, please !!!

dulko79 · 23 Jul 2019, 05:25

Transfer has been completed for my activities. Yay. I have not yet checked if all is there, but I have noticed there are some duplicate activities. Will this be fixed or they should be removed manually. Thanx.

andithegeek · 24 Jul 2019, 16:10

@dulko79 Same here: I changed the country from CH to Spain and could connect to MC. Then the transfer started. Strange way to start the transfer. But for a one-time procedure it’s ok. Thanks to those figuring out the workaround.

omunoz · 24 Jul 2019, 16:16

Hi ,
Create new account to transfer data from Movescount and works perfect.

dulko79 · 24 Jul 2019, 16:18

@andithegeek actually it was Dimitrios’ hint. I just followed it. Good luck with the transfer.

Runik · 24 Aug 2019, 07:19

Hello,

I have the same problem with my new Spartan Trainer : the notification is there but when I click on it the Movescount import isn’t in the list of services … I’m in France btw.
After reading this thread I tried the following :

changing the country to UK or Spain and restarting the app
deleted the Suunto App account and recreated a different one
uninstalled Sunto App and reinstalled it again

Nothing has worked, the notification is still there but there’s no Movescount entry in the list …
What can I do ?

Thanks !

Mff73 · 24 Aug 2019, 08:47

@Runik
What is your app version, please?

Runik · 24 Aug 2019, 09:11

@Mff73 Version 4.2.4 revision (4002004)

Mff73 · 24 Aug 2019, 09:45

@Runik
Maybe you can try to join Beta, latest version 4.9 may works. But not sure, maybe something in the backend on your case.
Wait for @Dimitrios-Kanellopoulos to analyze
Trainer watch model related?

Dimitrios Kanellopoulos · 24 Aug 2019, 11:08

Please keep me posted on this after installing the beta

Runik · 24 Aug 2019, 11:47

@Dimitrios-Kanellopoulos Beta 4.9.0 installed, no change unfortunately