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S9B upgrade / factory reset problem (v2.10.26)

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  • S Offline
    sartoric Moderator @azorg
    last edited by 7 Nov 2020, 11:06

    @azorg
    I would

    SVTS - 2.40.38
    SSSWHR BARO Amber - 2.8.32
    Samsung A5 2016 - Android 7.0
    Samsung A33 2022 - Android 14 - One UI 6.1
    Suunto App Android 5.3.5 beta
    Suunto App IOs 2.46.0 (19453) beta on MBP M1

    1 Reply Last reply Reply Quote 0
    • B Offline
      Birgit Weiss
      last edited by 7 Nov 2020, 18:46

      I have the same problem and I don`t know what to do.

      ? 1 Reply Last reply 7 Nov 2020, 20:17 Reply Quote 1
      • ? Offline
        A Former User @Birgit Weiss
        last edited by 7 Nov 2020, 20:17

        I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

        1 Reply Last reply Reply Quote 0
        • S Offline
          sartoric Moderator
          last edited by 7 Nov 2020, 22:24

          Search for manual firmware upgrade

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.3.5 beta
          Suunto App IOs 2.46.0 (19453) beta on MBP M1

          A 1 Reply Last reply 8 Nov 2020, 16:13 Reply Quote 0
          • A Offline
            azorg @sartoric
            last edited by 8 Nov 2020, 16:13

            @sartoric Hmm…
            My search fail.
            What software I must use?
            Suunto Link or another?

            I 1 Reply Last reply 8 Nov 2020, 16:56 Reply Quote 0
            • I Offline
              isazi Moderator @azorg
              last edited by 8 Nov 2020, 16:56

              @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              ? 1 Reply Last reply 8 Nov 2020, 17:27 Reply Quote 1
              • ? Offline
                A Former User @isazi
                last edited by 8 Nov 2020, 17:27

                @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                This post only has firmware link for spartan, not s9b.
                I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

                I 1 Reply Last reply 8 Nov 2020, 17:30 Reply Quote 0
                • I Offline
                  isazi Moderator @Guest
                  last edited by 8 Nov 2020, 17:30

                  @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  ? 1 Reply Last reply 8 Nov 2020, 17:48 Reply Quote 1
                  • ? Offline
                    A Former User @isazi
                    last edited by 8 Nov 2020, 17:48

                    @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                    @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                    Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

                    A 1 Reply Last reply 9 Nov 2020, 18:49 Reply Quote 2
                    • A Offline
                      azorg @Guest
                      last edited by 9 Nov 2020, 18:49

                      @André-Faria Thank you! But manual firmware freeze too 😞

                      S 1 Reply Last reply 9 Nov 2020, 18:51 Reply Quote 0
                      • S Offline
                        surfboomerang @azorg
                        last edited by 9 Nov 2020, 18:51

                        @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                        Suunto Vertical Titanium Solar
                        OnePlus Nord 4

                        A 1 Reply Last reply 9 Nov 2020, 18:56 Reply Quote 0
                        • A Offline
                          azorg @surfboomerang
                          last edited by 9 Nov 2020, 18:56

                          @surfboomerang I don’t see any windows warnings…

                          M 1 Reply Last reply 9 Nov 2020, 19:14 Reply Quote 0
                          • M Offline
                            Mff73 @azorg
                            last edited by 9 Nov 2020, 19:14

                            @azorg
                            eventually try with the “shipping mode”, instructions here :
                            https://forum.suunto.com/post/46365

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            A 1 Reply Last reply 9 Nov 2020, 19:27 Reply Quote 1
                            • A Offline
                              azorg @Mff73
                              last edited by 9 Nov 2020, 19:27

                              @Mff73 I tested this method too. No result.
                              I can only reset my watch with rewrite 2.10.26.
                              2.11.38 and 2.12.30 freeze on upgrade…

                              M 1 Reply Last reply 9 Nov 2020, 19:34 Reply Quote 0
                              • M Offline
                                Mff73 @azorg
                                last edited by 9 Nov 2020, 19:34

                                @azorg
                                Eventually downgrade to less than 2.10, and reupgrade.
                                Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                A 1 Reply Last reply 9 Nov 2020, 19:58 Reply Quote 0
                                • S Offline
                                  sartoric Moderator
                                  last edited by 9 Nov 2020, 19:45

                                  And don’t forget “ask support” solution 😉

                                  SVTS - 2.40.38
                                  SSSWHR BARO Amber - 2.8.32
                                  Samsung A5 2016 - Android 7.0
                                  Samsung A33 2022 - Android 14 - One UI 6.1
                                  Suunto App Android 5.3.5 beta
                                  Suunto App IOs 2.46.0 (19453) beta on MBP M1

                                  1 Reply Last reply Reply Quote 1
                                  • A Offline
                                    azorg @Mff73
                                    last edited by 9 Nov 2020, 19:58

                                    @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      surfboomerang
                                      last edited by surfboomerang 11 Sept 2020, 20:28 9 Nov 2020, 20:25

                                      version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                      Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                      Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      1 Reply Last reply Reply Quote 1
                                      • A Offline
                                        azorg
                                        last edited by 10 Nov 2020, 09:31

                                        Manual update to 2.10.26 (drop file to gear) crash too.
                                        Only reset+flash 2.10.26 works…

                                        S 1 Reply Last reply 10 Nov 2020, 10:05 Reply Quote 0
                                        • S Offline
                                          surfboomerang @azorg
                                          last edited by 10 Nov 2020, 10:05

                                          @azorg Any errors in the Suuntolink log files?

                                          Suunto Vertical Titanium Solar
                                          OnePlus Nord 4

                                          A 1 Reply Last reply 10 Nov 2020, 15:16 Reply Quote 1
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