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No-Map-Problem

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  • S Offline
    Shrek3k @raphschroeder
    last edited by Shrek3k 20 Nov 2023, 21:01

    I had some grid-issues, too, but with the old watch firmware.
    Today’s run with map active did not result of any disappearance although I heavily used the map to orientate and zoomed in and out from.max to minimum and reverse. Let’s see how it develops.

    Just a question: how are maps updated after they received a (significant) update, e.g. after I had them on my watch for three months or so?
    How am I to suppesed to learn about a map update, or will the map just update somehow in the background? (I have to admit I can’t imagine the ‘automatic map update’)

    using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
    OS - Android 15/Pixel Pro 7

    T 1 Reply Last reply 21 Nov 2023, 06:03 Reply Quote 1
    • T Offline
      Tieutieu Platinum Member @Shrek3k
      last edited by Tieutieu 21 Nov 2023, 06:03

      @Shrek3k said in No-Map-Problem:

      Just a question: how are maps updated after they received a (significant) update, e.g. after I had them on my watch for three months or so?

      For now there has been no map update released. Suunto is very probably working on it. Let’s see when it comes how they will make it work (update or uninstall/install again).
      I have made some OSM corrections around my place few months ago after SV was released. They have been visible just few days after in OSM. I have tried by curiosity just a few days ago to uninstall/install my area again on my SV. Corrections are not there.

      Suunto’s devices at home :
      Vertical titanium solar
      Suunto Race S
      S9pp titanium sand
      Suunto Wing
      S9B titanium Ambassador edition, A3P, X6

      P 1 Reply Last reply 22 Nov 2023, 15:44 Reply Quote 2
      • P Offline
        pavel.samokha @Tieutieu
        last edited by 22 Nov 2023, 15:44

        @Tieutieu said in No-Map-Problem:

        For now there has been no map update released. Suunto is very probably working on it. Let’s see when it comes how they will make it work (update or uninstall/install again).
        I have made some OSM corrections around my place few months ago after SV was released. They have been visible just few days after in OSM. I have tried by curiosity just a few days ago to uninstall/install my area again on my SV. Corrections are not there.

        Yes, we will be updating offline maps with some regular schedule, but procedures are not in place yet.

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        D 2 Replies Last reply 23 Nov 2023, 17:01 Reply Quote 4
        • D Offline
          dzembronja @pavel.samokha
          last edited by 23 Nov 2023, 17:01

          @pavel-samokha Good evening, will this update concern mapping the names of objects? I hope it will be even larger than 2 km

          P 1 Reply Last reply 23 Nov 2023, 18:02 Reply Quote 0
          • P Offline
            pavel.samokha @dzembronja
            last edited by 23 Nov 2023, 18:02

            @dzembronja I was talking about map data update (roads, landcover, whatever).

            What you are asking, ability to show lower zoom levels and additional info like names, are related to watch software capabilities. I can’t say when it will be possible but of course it’s known limitations

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            1 Reply Last reply Reply Quote 1
            • D Offline
              dzembronja @pavel.samokha
              last edited by 23 Nov 2023, 19:34

              @pavel-samokha Of course, thank you for the answer, tell me about the black squares on the map, is this not a lack of a clock? Is it a software problem?

              P 1 Reply Last reply 24 Nov 2023, 07:10 Reply Quote 0
              • P Offline
                pavel.samokha @dzembronja
                last edited by 24 Nov 2023, 07:10

                @dzembronja yes

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                D 1 Reply Last reply 24 Nov 2023, 09:01 Reply Quote 1
                • D Offline
                  dzembronja @pavel.samokha
                  last edited by 24 Nov 2023, 09:01

                  @pavel-samokha Good day, I understand you, that this is a software problem, right? Thank you for your answer

                  P 1 Reply Last reply 24 Nov 2023, 09:33 Reply Quote 0
                  • P Offline
                    pavel.samokha @dzembronja
                    last edited by 24 Nov 2023, 09:33

                    @dzembronja yes, software problem, not data problem.

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    D M 2 Replies Last reply 24 Nov 2023, 09:53 Reply Quote 0
                    • D Offline
                      dzembronja @pavel.samokha
                      last edited by 24 Nov 2023, 09:53

                      @pavel-samokha Because I thought it was the lack of a watch, that’s why I’m asking you this, it makes me happy that the problem is of a different plan,you reassured me,thaks

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Majkel Paszeko @pavel.samokha
                        last edited by 4 Dec 2023, 00:11

                        @pavel-samokha Hi, can you tell us where Dev team is with fixing this issue? I have my SV stiil getting “black grid” and eventually crashing on particular map areas (when I’m running there or just moving map there). Do you know if the same issue was reported or reproduced for Race too? If it was, does new 2.30.32 update fix that?

                        P 1 Reply Last reply 4 Dec 2023, 06:23 Reply Quote 0
                        • P Offline
                          pavel.samokha @Majkel Paszeko
                          last edited by 4 Dec 2023, 06:23

                          @Majkel-Paszeko please DM me the location

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          1 Reply Last reply Reply Quote 0
                          • D Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by 4 Dec 2023, 07:16

                            If you have an issue with the maps please add your location in this thread https://forum.suunto.com/topic/9741/black-grid-issue

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            M 1 Reply Last reply 4 Dec 2023, 08:21 Reply Quote 0
                            • M Offline
                              Majkel Paszeko @Dimitrios Kanellopoulos
                              last edited by 4 Dec 2023, 08:21

                              @Dimitrios-Kanellopoulos Thanks, I know this thread and I posted location there already 2 weeks ago and now again. For me it’s a little concern however that Suunto is still collecting “bad” locations. Just like the issue was not yet addressed, navigated or even reproduced by Dev Team? Or is it map files issue as itself and each locations must be fixed individually?

                              P 1 Reply Last reply 5 Dec 2023, 08:58 Reply Quote 0
                              • P Offline
                                pavel.samokha @Majkel Paszeko
                                last edited by 5 Dec 2023, 08:58

                                @Majkel-Paszeko

                                We’re collecting issues to study root causes
                                At least one issue was identified and we have a fix, but I can’t promise when there will be a FW release containing it
                                Black grid is normally software issue, not data issue

                                Opinions expressed are solely my own and do not express the views or opinions of my employer

                                M 1 Reply Last reply 5 Dec 2023, 18:55 Reply Quote 5
                                • M Offline
                                  Majkel Paszeko @pavel.samokha
                                  last edited by 5 Dec 2023, 18:55

                                  @pavel-samokha thanks for your response. Could you tell us a little, why this is happening on particular map locations only? Is it because of too many objects (trails) to be displayed in this area? This kind of information could help us at least avoiding using maps in such “dense” locations.

                                  P 1 Reply Last reply 5 Dec 2023, 18:56 Reply Quote 0
                                  • P Offline
                                    pavel.samokha @Majkel Paszeko
                                    last edited by 5 Dec 2023, 18:56

                                    @Majkel-Paszeko bug with processing some types of geometries

                                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                                    M D 2 Replies Last reply 5 Dec 2023, 19:01 Reply Quote 1
                                    • M Offline
                                      Majkel Paszeko @pavel.samokha
                                      last edited by 5 Dec 2023, 19:01

                                      @pavel-samokha buildings shapes or trail/street curves?

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        dzembronja @pavel.samokha
                                        last edited by 12 Dec 2023, 12:29

                                        @pavel-samokha Good afternoon, now there are problems with the calibration of the compass, it needs to be done every day, there was no such problem before and the weather does not synchronize, before it lasted for 2-3 days, now it disappears the next day

                                        P 1 Reply Last reply 12 Dec 2023, 13:18 Reply Quote 0
                                        • P Offline
                                          pavel.samokha @dzembronja
                                          last edited by 12 Dec 2023, 13:18

                                          @dzembronja both are unrelated to no-map-issue, please write them as a separate topics

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          1 Reply Last reply Reply Quote 0
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