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No-Map-Problem

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  • P Offline
    pavel.samokha @Tieutieu
    last edited by 22 Nov 2023, 15:44

    @Tieutieu said in No-Map-Problem:

    For now there has been no map update released. Suunto is very probably working on it. Let’s see when it comes how they will make it work (update or uninstall/install again).
    I have made some OSM corrections around my place few months ago after SV was released. They have been visible just few days after in OSM. I have tried by curiosity just a few days ago to uninstall/install my area again on my SV. Corrections are not there.

    Yes, we will be updating offline maps with some regular schedule, but procedures are not in place yet.

    Opinions expressed are solely my own and do not express the views or opinions of my employer

    D 2 Replies Last reply 23 Nov 2023, 17:01 Reply Quote 4
    • D Offline
      dzembronja @pavel.samokha
      last edited by 23 Nov 2023, 17:01

      @pavel-samokha Good evening, will this update concern mapping the names of objects? I hope it will be even larger than 2 km

      P 1 Reply Last reply 23 Nov 2023, 18:02 Reply Quote 0
      • P Offline
        pavel.samokha @dzembronja
        last edited by 23 Nov 2023, 18:02

        @dzembronja I was talking about map data update (roads, landcover, whatever).

        What you are asking, ability to show lower zoom levels and additional info like names, are related to watch software capabilities. I can’t say when it will be possible but of course it’s known limitations

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        1 Reply Last reply Reply Quote 1
        • D Offline
          dzembronja @pavel.samokha
          last edited by 23 Nov 2023, 19:34

          @pavel-samokha Of course, thank you for the answer, tell me about the black squares on the map, is this not a lack of a clock? Is it a software problem?

          P 1 Reply Last reply 24 Nov 2023, 07:10 Reply Quote 0
          • P Offline
            pavel.samokha @dzembronja
            last edited by 24 Nov 2023, 07:10

            @dzembronja yes

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            D 1 Reply Last reply 24 Nov 2023, 09:01 Reply Quote 1
            • D Offline
              dzembronja @pavel.samokha
              last edited by 24 Nov 2023, 09:01

              @pavel-samokha Good day, I understand you, that this is a software problem, right? Thank you for your answer

              P 1 Reply Last reply 24 Nov 2023, 09:33 Reply Quote 0
              • P Offline
                pavel.samokha @dzembronja
                last edited by 24 Nov 2023, 09:33

                @dzembronja yes, software problem, not data problem.

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                D M 2 Replies Last reply 24 Nov 2023, 09:53 Reply Quote 0
                • D Offline
                  dzembronja @pavel.samokha
                  last edited by 24 Nov 2023, 09:53

                  @pavel-samokha Because I thought it was the lack of a watch, that’s why I’m asking you this, it makes me happy that the problem is of a different plan,you reassured me,thaks

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Majkel Paszeko @pavel.samokha
                    last edited by 4 Dec 2023, 00:11

                    @pavel-samokha Hi, can you tell us where Dev team is with fixing this issue? I have my SV stiil getting “black grid” and eventually crashing on particular map areas (when I’m running there or just moving map there). Do you know if the same issue was reported or reproduced for Race too? If it was, does new 2.30.32 update fix that?

                    P 1 Reply Last reply 4 Dec 2023, 06:23 Reply Quote 0
                    • P Offline
                      pavel.samokha @Majkel Paszeko
                      last edited by 4 Dec 2023, 06:23

                      @Majkel-Paszeko please DM me the location

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 4 Dec 2023, 07:16

                        If you have an issue with the maps please add your location in this thread https://forum.suunto.com/topic/9741/black-grid-issue

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        M 1 Reply Last reply 4 Dec 2023, 08:21 Reply Quote 0
                        • M Offline
                          Majkel Paszeko @Dimitrios Kanellopoulos
                          last edited by 4 Dec 2023, 08:21

                          @Dimitrios-Kanellopoulos Thanks, I know this thread and I posted location there already 2 weeks ago and now again. For me it’s a little concern however that Suunto is still collecting “bad” locations. Just like the issue was not yet addressed, navigated or even reproduced by Dev Team? Or is it map files issue as itself and each locations must be fixed individually?

                          P 1 Reply Last reply 5 Dec 2023, 08:58 Reply Quote 0
                          • P Offline
                            pavel.samokha @Majkel Paszeko
                            last edited by 5 Dec 2023, 08:58

                            @Majkel-Paszeko

                            We’re collecting issues to study root causes
                            At least one issue was identified and we have a fix, but I can’t promise when there will be a FW release containing it
                            Black grid is normally software issue, not data issue

                            Opinions expressed are solely my own and do not express the views or opinions of my employer

                            M 1 Reply Last reply 5 Dec 2023, 18:55 Reply Quote 5
                            • M Offline
                              Majkel Paszeko @pavel.samokha
                              last edited by 5 Dec 2023, 18:55

                              @pavel-samokha thanks for your response. Could you tell us a little, why this is happening on particular map locations only? Is it because of too many objects (trails) to be displayed in this area? This kind of information could help us at least avoiding using maps in such “dense” locations.

                              P 1 Reply Last reply 5 Dec 2023, 18:56 Reply Quote 0
                              • P Offline
                                pavel.samokha @Majkel Paszeko
                                last edited by 5 Dec 2023, 18:56

                                @Majkel-Paszeko bug with processing some types of geometries

                                Opinions expressed are solely my own and do not express the views or opinions of my employer

                                M D 2 Replies Last reply 5 Dec 2023, 19:01 Reply Quote 1
                                • M Offline
                                  Majkel Paszeko @pavel.samokha
                                  last edited by 5 Dec 2023, 19:01

                                  @pavel-samokha buildings shapes or trail/street curves?

                                  1 Reply Last reply Reply Quote 0
                                  • D Offline
                                    dzembronja @pavel.samokha
                                    last edited by 12 Dec 2023, 12:29

                                    @pavel-samokha Good afternoon, now there are problems with the calibration of the compass, it needs to be done every day, there was no such problem before and the weather does not synchronize, before it lasted for 2-3 days, now it disappears the next day

                                    P 1 Reply Last reply 12 Dec 2023, 13:18 Reply Quote 0
                                    • P Offline
                                      pavel.samokha @dzembronja
                                      last edited by 12 Dec 2023, 13:18

                                      @dzembronja both are unrelated to no-map-issue, please write them as a separate topics

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        Alexander
                                        last edited by 13 Dec 2023, 21:08

                                        Hello,
                                        Today for the second time I had the problem with a disappearing map after two or three kilometers, followed by a crash and automatic restart of the watch during the activity. After this restart the map is back.
                                        Does anyone have an idea what I can do or whats the problem?
                                        The first time was after the last firmware update.

                                        Thanks
                                        Alex

                                        Ambit 3 Peak / S9 Baro / Vertical Titanium Solar

                                        Brad_OlwinB 1 Reply Last reply 14 Dec 2023, 19:53 Reply Quote 0
                                        • Brad_OlwinB Offline
                                          Brad_Olwin Moderator @Alexander
                                          last edited by 14 Dec 2023, 19:53

                                          @Alexander Depending on where you are map updates are rolling out now and will be coming for other areas. The updates should help solve this issue.
                                          https://forum.suunto.com/topic/9955/maps-update-rollout-december-2023/5?_=1702583601997

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          A Mff73M 2 Replies Last reply 14 Dec 2023, 20:26 Reply Quote 0
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