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No-Map-Problem

Scheduled Pinned Locked Moved Suunto Vertical
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  • B Offline
    BrunoH Gold Members @ChrisA
    last edited by 17 May 2023, 16:08

    @ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!” 😁

    Compasses: M-311, A-10, SK-7
    Diving: Finnlight Navy 90, Vyper
    Sports: Metron, S7, S9B and Vertical

    C 1 Reply Last reply 17 May 2023, 17:51 Reply Quote 1
    • M Offline
      mikekoski490 Bronze Member
      last edited by 17 May 2023, 17:08

      While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/

      A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.

      The hyperlink for ‘…available here.’ is broken and gets the following:

      404 ERROR

      PAGE NOT FOUND
      Sorry! The page you are looking for does not exist anymore.

      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

      Current: Suunto Race Ti

      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

      Suunto App running on Google Pixel 8/Android 14

      S 1 Reply Last reply 17 May 2023, 19:02 Reply Quote 1
      • C Online
        ChrisA Platinum Member @StefanoMorgan
        last edited by 17 May 2023, 17:49

        @StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution

        S 1 Reply Last reply 17 May 2023, 17:56 Reply Quote 0
        • C Online
          ChrisA Platinum Member @BrunoH
          last edited by 17 May 2023, 17:51

          @BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician

          1 Reply Last reply Reply Quote 0
          • S Offline
            StefanoMorgan Bronze Member @ChrisA
            last edited by 17 May 2023, 17:56

            @ChrisA If you read most of his comments, i think you understand how it is meant😉

            Suunto 9

            C 1 Reply Last reply 17 May 2023, 18:08 Reply Quote 1
            • C Online
              ChrisA Platinum Member @StefanoMorgan
              last edited by 17 May 2023, 18:08

              @StefanoMorgan now i got it 😅

              1 Reply Last reply Reply Quote 0
              • S Offline
                Spree Bronze Member @mikekoski490
                last edited by 17 May 2023, 19:02

                @mikekoski490 it looks like FAQs about the Vertical are not up yet, and that link was supposed to send you to an FAQ.

                1 Reply Last reply Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @ChrisA
                  last edited by 18 May 2023, 04:42

                  @ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

                  • delete the regions you down loaded with SA
                  • sync your watch.
                  • out the watch on the charger for 10 mins (maybe optional)
                  • reboot (maybe optional )
                  • redownload the maps

                  Test

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  R Z C 4 Replies Last reply 18 May 2023, 04:55 Reply Quote 3
                  • R Offline
                    Racoon6 @Dimitrios Kanellopoulos
                    last edited by Racoon6 18 May 2023, 04:55

                    @Dimitrios-Kanellopoulos

                    I will test it soon. With „reboot“ You mean a soft reset?

                    D 1 Reply Last reply 18 May 2023, 05:20 Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @Racoon6
                      last edited by 18 May 2023, 05:20

                      @Racoon6 yes

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 0
                      • R Offline
                        Racoon6 @Dimitrios Kanellopoulos
                        last edited by 18 May 2023, 05:37

                        @Dimitrios-Kanellopoulos

                        It works! Followed your instructions exactly and everything works! Thanks man! 👍

                        1 Reply Last reply Reply Quote 1
                        • Z Offline
                          zhang965 @Dimitrios Kanellopoulos
                          last edited by 18 May 2023, 06:35

                          @Dimitrios-Kanellopoulos said in No-Map-Problem:

                          ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

                          • delete the regions you down loaded with SA
                          • sync your watch.
                          • out the watch on the charger for 10 mins (maybe optional)
                          • reboot (maybe optional )
                          • redownload the maps

                          Test

                          So in summary it’s to re-download the map right?

                          Winners Wear Winners

                          D 1 Reply Last reply 18 May 2023, 09:03 Reply Quote 1
                          • C Online
                            ChrisA Platinum Member @Dimitrios Kanellopoulos
                            last edited by ChrisA 18 May 2023, 08:15

                            @Dimitrios-Kanellopoulos works for me 👍
                            IMG_9996.jpeg

                            I didn’t do a soft reset, so that really seems to be optional. Thanks for your help 🙏

                            F 1 Reply Last reply 18 May 2023, 08:28 Reply Quote 5
                            • F Offline
                              freeheeler @ChrisA
                              last edited by 18 May 2023, 08:28

                              @ChrisA
                              it’s awesome how fast the team fixed the issue!! 🍻

                              living sideways

                              1 Reply Last reply Reply Quote 2
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @zhang965
                                last edited by 18 May 2023, 09:03

                                @zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

                                In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                E M 2 Replies Last reply 18 May 2023, 13:50 Reply Quote 14
                                • S Offline
                                  SirMcKey Bronze Member
                                  last edited by 18 May 2023, 12:28

                                  The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

                                  1 Reply Last reply Reply Quote 2
                                  • E Offline
                                    EzioAuditore Gold Members @Dimitrios Kanellopoulos
                                    last edited by 18 May 2023, 13:50

                                    @Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

                                    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                    Suunto Wing

                                    I 1 Reply Last reply 18 May 2023, 14:00 Reply Quote 0
                                    • I Online
                                      isazi Moderator @EzioAuditore
                                      last edited by 18 May 2023, 14:00

                                      @Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      E 1 Reply Last reply 18 May 2023, 14:03 Reply Quote 1
                                      • E Offline
                                        EzioAuditore Gold Members @isazi
                                        last edited by 18 May 2023, 14:03

                                        @isazi thank you.

                                        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                        Suunto Wing

                                        D 1 Reply Last reply 18 May 2023, 14:04 Reply Quote 0
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @EzioAuditore
                                          last edited by 18 May 2023, 14:04

                                          @Hristijan-Petreski yeah as said

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          1 Reply Last reply Reply Quote 0
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