No-Map-Problem

[Brad_Olwin]

@seanvk Hard to know where you are on a map without a GPS fix!

[Brad_Olwin]

@DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

[A Former User]

@Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

[surfboomerang]

Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

Re-download the map for this case also?

[Dimitrios Kanellopoulos]

@twekkel I agree

[Dimitrios Kanellopoulos]

@surfboomerang no that sounds like some render issue.

[Dimitrios Kanellopoulos]

@surfboomerang lets wait for the hotfix but you can try to redownload

[zhang965]

@surfboomerang said in No-Map-Problem:

Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

Re-download the map for this case also?

Same there , my Paris map is partially missing

[surfboomerang]

@Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

[Dimitrios Kanellopoulos]

@zhang965 some coordinates ?

[zhang965]

@Dimitrios-Kanellopoulos said in No-Map-Problem:

@zhang965 some coordinates ?

It was around here: Bd Poissonnière, 75002 Paris

[Dimitrios Kanellopoulos]

@zhang965 also please logs and pm me your sa account username

[zhang965]

@Dimitrios-Kanellopoulos said in No-Map-Problem:

@zhang965 also please logs and pm me your sa account username

Logs sent my account is VFFCL

[Dimitrios Kanellopoulos]

@zhang965 merci

[zhang965]

@Dimitrios-Kanellopoulos said in No-Map-Problem:

@zhang965 also please logs and pm me your sa account username

And I saw another issue about the route…

The route became alive, it’s became a triangle and move to different direction

[surfboomerang]

@zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

[seanvk]

@twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

[Brad_Olwin]

@seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

[seanvk]

@Brad_Olwin Understand. I’m just used to that from other devices. It’s a bit surprising for me. I’ll agree that last known location can rapidly lose relevancy over time and distance.

[Brad_Olwin]

@seanvk The map problem I hope is very limited. Suunto will get this taken care of quickly.