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No-Map-Problem

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  • C Offline
    ChrisA Platinum Member @Dimitrios Kanellopoulos
    last edited by ChrisA 18 May 2023, 08:15

    @Dimitrios-Kanellopoulos works for me 👍
    IMG_9996.jpeg

    I didn’t do a soft reset, so that really seems to be optional. Thanks for your help 🙏

    F 1 Reply Last reply 18 May 2023, 08:28 Reply Quote 5
    • F Offline
      freeheeler @ChrisA
      last edited by 18 May 2023, 08:28

      @ChrisA
      it’s awesome how fast the team fixed the issue!! 🍻

      living sideways

      1 Reply Last reply Reply Quote 2
      • D Offline
        Dimitrios Kanellopoulos Community Manager @zhang965
        last edited by 18 May 2023, 09:03

        @zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

        In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        E M 2 Replies Last reply 18 May 2023, 13:50 Reply Quote 14
        • S Offline
          SirMcKey Bronze Member
          last edited by 18 May 2023, 12:28

          The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

          1 Reply Last reply Reply Quote 2
          • E Offline
            EzioAuditore Gold Members @Dimitrios Kanellopoulos
            last edited by 18 May 2023, 13:50

            @Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

            Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
            Suunto Wing

            I 1 Reply Last reply 18 May 2023, 14:00 Reply Quote 0
            • I Offline
              isazi Moderator @EzioAuditore
              last edited by 18 May 2023, 14:00

              @Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              E 1 Reply Last reply 18 May 2023, 14:03 Reply Quote 1
              • E Offline
                EzioAuditore Gold Members @isazi
                last edited by 18 May 2023, 14:03

                @isazi thank you.

                Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                Suunto Wing

                D 1 Reply Last reply 18 May 2023, 14:04 Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @EzioAuditore
                  last edited by 18 May 2023, 14:04

                  @Hristijan-Petreski yeah as said

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    DMytro
                    last edited by 18 May 2023, 14:13

                    It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

                    B 1 Reply Last reply 18 May 2023, 14:29 Reply Quote 3
                    • S Offline
                      seanvk
                      last edited by 18 May 2023, 14:16

                      So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

                      Suunto Race Titanium
                      Suunto Vertical Titanium
                      Suunto 9 Peak Pro Forest Green
                      Suunto 9 Peak Moss Gray

                      S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
                      • S Offline
                        seanvk @seanvk
                        last edited by 18 May 2023, 14:21

                        @seanvk Works now. I needed a GPS fix!

                        All good

                        11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

                        Suunto Race Titanium
                        Suunto Vertical Titanium
                        Suunto 9 Peak Pro Forest Green
                        Suunto 9 Peak Moss Gray

                        B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
                        • B Offline
                          Brad_Olwin Moderator @seanvk
                          last edited by 18 May 2023, 14:28

                          @seanvk Hard to know where you are on a map without a GPS fix!

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
                          • B Offline
                            Brad_Olwin Moderator @DMytro
                            last edited by 18 May 2023, 14:29

                            @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            1 Reply Last reply Reply Quote 0
                            • ? Offline
                              A Former User @Brad_Olwin
                              last edited by 18 May 2023, 14:30

                              @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

                              D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
                              • S Offline
                                surfboomerang
                                last edited by 18 May 2023, 15:18

                                Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                                Re-download the map for this case also?

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @Guest
                                  last edited by 18 May 2023, 15:52

                                  @twekkel I agree

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 2
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @surfboomerang
                                    last edited by 18 May 2023, 15:52

                                    @surfboomerang no that sounds like some render issue.

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 0
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @surfboomerang
                                      last edited by 18 May 2023, 15:53

                                      @surfboomerang lets wait for the hotfix but you can try to redownload

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                                      • Z Offline
                                        zhang965 @surfboomerang
                                        last edited by 18 May 2023, 15:53

                                        @surfboomerang said in No-Map-Problem:

                                        Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                                        Re-download the map for this case also?

                                        Same there , my Paris map is partially missing

                                        Winners Wear Winners

                                        D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                                        • S Offline
                                          surfboomerang @Dimitrios Kanellopoulos
                                          last edited by surfboomerang 18 May 2023, 16:31

                                          @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

                                          Suunto Vertical Titanium Solar
                                          OnePlus Nord 4

                                          1 Reply Last reply Reply Quote 0
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