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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • H Offline
      Hockeymoose
      last edited by

      THX for the instructions how to roll back the SW version - worked for me. But please make sure that in the next SW version this bug is fixed.

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      • Danny polegD Offline
        Danny poleg Silver Members @Brad_Olwin
        last edited by

        @Brad_Olwin Good week
        Now that we are “after the holidays”
        Do you know if there is any news regarding an update for all the watches “affected” in the last update

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        • C Offline
          claireford
          last edited by

          For what it’s worth- same here - watch auto updated to 2.39.20 in Dec & since then, all sensors stop (heart rate, oxygen, sleep) frequently- definitely overnight but possibly more frequently than that… all ok after a restart but come on Suunto, you’re better than this!!
          Have been using Suunto products for years & trusted my life in them diving which is why I went with Suunto for fitness watch but starting to regret it again - this looks like a bug reintroduced, really Suunto? This is software change management 101?!

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          • E Offline
            EDUSP
            last edited by

            I’ve had this happen to me several times and it’s only solved by restarting the watch. 😞
            I hope they solve it with the next update.

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            • ElmiuelE Offline
              Elmiuel @Brad_Olwin
              last edited by

              @Brad_Olwin
              I hope it will be achieved soon, we all expect positive results from your great work.

              Sunnto Race Titanium

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              • M Offline
                michmccoy
                last edited by

                I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?

                W 1 Reply Last reply Reply Quote 0
                • W Offline
                  whiplash @michmccoy
                  last edited by

                  @michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.

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                  • C Offline
                    claenn
                    last edited by

                    SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
                    I would like to read your experiences first 😉

                    A 1 Reply Last reply Reply Quote 0
                    • Thaisa LaffitteT Offline
                      Thaisa Laffitte
                      last edited by

                      since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.

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                      • Brad_OlwinB Offline
                        Brad_Olwin Moderator
                        last edited by

                        A fix now for this and working for me.
                        https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                        • A aa2010 referenced this topic on
                        • A Offline
                          Aynrnd @claenn
                          last edited by

                          @claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned

                          M 1 Reply Last reply Reply Quote 0
                          • Jan H. 0J Offline
                            Jan H. 0
                            last edited by

                            Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.

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                            • M Offline
                              magbueno @Aynrnd
                              last edited by

                              @Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
                              If your 9PP was fine before, It should be fine now.
                              Good luck!

                              A 1 Reply Last reply Reply Quote 0
                              • A Offline
                                Aynrnd @magbueno
                                last edited by

                                @magbueno Great news! The 2.39.34 software update fixed my problem!

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