Heart Rate Measurement stops
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@Brad_Olwin Good week
Now that we are “after the holidays”
Do you know if there is any news regarding an update for all the watches “affected” in the last update -
For what it’s worth- same here - watch auto updated to 2.39.20 in Dec & since then, all sensors stop (heart rate, oxygen, sleep) frequently- definitely overnight but possibly more frequently than that… all ok after a restart but come on Suunto, you’re better than this!!
Have been using Suunto products for years & trusted my life in them diving which is why I went with Suunto for fitness watch but starting to regret it again - this looks like a bug reintroduced, really Suunto? This is software change management 101?! -
I’ve had this happen to me several times and it’s only solved by restarting the watch.
I hope they solve it with the next update. -
@Brad_Olwin
I hope it will be achieved soon, we all expect positive results from your great work. -
I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?
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@michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.
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SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
I would like to read your experiences first
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since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.
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A fix now for this and working for me.
https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro -
A aa2010 referenced this topic on 8 Jan 2025, 15:43
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@claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned
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Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.
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@Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
If your 9PP was fine before, It should be fine now.
Good luck! -
@magbueno Great news! The 2.39.34 software update fixed my problem!