• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

Heart Rate Measurement stops

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
suunto 9 peak pro
97 Posts 55 Posters 15.4k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • E Offline
    EDUSP
    last edited by 5 Jan 2025, 13:11

    I’ve had this happen to me several times and it’s only solved by restarting the watch. 😞
    I hope they solve it with the next update.

    1 Reply Last reply Reply Quote 0
    • E Offline
      Elmiuel @Brad_Olwin
      last edited by 5 Jan 2025, 16:50

      @Brad_Olwin
      I hope it will be achieved soon, we all expect positive results from your great work.

      Sunnto Race Titanium

      1 Reply Last reply Reply Quote 0
      • M Offline
        michmccoy
        last edited by 5 Jan 2025, 21:15

        I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?

        W 1 Reply Last reply 5 Jan 2025, 22:51 Reply Quote 0
        • W Offline
          whiplash @michmccoy
          last edited by 5 Jan 2025, 22:51

          @michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.

          1 Reply Last reply Reply Quote 0
          • C Offline
            claenn
            last edited by 6 Jan 2025, 18:59

            SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
            I would like to read your experiences first 😉

            A 1 Reply Last reply 9 Jan 2025, 16:59 Reply Quote 0
            • T Offline
              Thaisa Laffitte
              last edited by 6 Jan 2025, 21:57

              since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.

              1 Reply Last reply Reply Quote 0
              • B Offline
                Brad_Olwin Moderator
                last edited by 7 Jan 2025, 00:10

                A fix now for this and working for me.
                https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 1
                • A aa2010 referenced this topic on 8 Jan 2025, 15:43
                • A Offline
                  Aynrnd @claenn
                  last edited by 9 Jan 2025, 16:59

                  @claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned

                  M 1 Reply Last reply 10 Jan 2025, 07:58 Reply Quote 0
                  • J Offline
                    Jan H. 0
                    last edited by 10 Jan 2025, 03:10

                    Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      magbueno @Aynrnd
                      last edited by 10 Jan 2025, 07:58

                      @Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
                      If your 9PP was fine before, It should be fine now.
                      Good luck!

                      A 1 Reply Last reply 10 Jan 2025, 16:18 Reply Quote 0
                      • A Offline
                        Aynrnd @magbueno
                        last edited by 10 Jan 2025, 16:18

                        @magbueno Great news! The 2.39.34 software update fixed my problem!

                        1 Reply Last reply Reply Quote 1
                        97 out of 97
                        • First post
                          97/97
                          Last post

                        Suunto Terms | Privacy Policy

                          This community forum collects and processes your personal information.
                          consent.not_received