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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • C Offline
      claireford
      last edited by

      For what it’s worth- same here - watch auto updated to 2.39.20 in Dec & since then, all sensors stop (heart rate, oxygen, sleep) frequently- definitely overnight but possibly more frequently than that… all ok after a restart but come on Suunto, you’re better than this!!
      Have been using Suunto products for years & trusted my life in them diving which is why I went with Suunto for fitness watch but starting to regret it again - this looks like a bug reintroduced, really Suunto? This is software change management 101?!

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      • E Offline
        EDUSP
        last edited by

        I’ve had this happen to me several times and it’s only solved by restarting the watch. 😞
        I hope they solve it with the next update.

        1 Reply Last reply Reply Quote 0
        • ElmiuelE Offline
          Elmiuel @Brad_Olwin
          last edited by

          @Brad_Olwin
          I hope it will be achieved soon, we all expect positive results from your great work.

          Sunnto Race Titanium

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          • M Offline
            michmccoy
            last edited by

            I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?

            W 1 Reply Last reply Reply Quote 0
            • W Offline
              whiplash @michmccoy
              last edited by

              @michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.

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              • C Offline
                claenn
                last edited by

                SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
                I would like to read your experiences first 😉

                A 1 Reply Last reply Reply Quote 0
                • Thaisa LaffitteT Offline
                  Thaisa Laffitte
                  last edited by

                  since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.

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                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator
                    last edited by

                    A fix now for this and working for me.
                    https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                    • A aa2010 referenced this topic on
                    • A Offline
                      Aynrnd @claenn
                      last edited by

                      @claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned

                      M 1 Reply Last reply Reply Quote 0
                      • Jan H. 0J Offline
                        Jan H. 0
                        last edited by

                        Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.

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                        • M Offline
                          magbueno @Aynrnd
                          last edited by

                          @Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
                          If your 9PP was fine before, It should be fine now.
                          Good luck!

                          A 1 Reply Last reply Reply Quote 0
                          • A Offline
                            Aynrnd @magbueno
                            last edited by

                            @magbueno Great news! The 2.39.34 software update fixed my problem!

                            1 Reply Last reply Reply Quote 1
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