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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • ElmiuelE Offline
      Elmiuel @Brad_Olwin
      last edited by

      @Brad_Olwin
      I hope it will be achieved soon, we all expect positive results from your great work.

      Sunnto Race Titanium

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      • M Offline
        michmccoy
        last edited by

        I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?

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        • W Offline
          whiplash @michmccoy
          last edited by

          @michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.

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          • C Offline
            claenn
            last edited by

            SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
            I would like to read your experiences first 😉

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            • Thaisa LaffitteT Offline
              Thaisa Laffitte
              last edited by

              since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.

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              • Brad_OlwinB Offline
                Brad_Olwin Moderator
                last edited by

                A fix now for this and working for me.
                https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • A aa2010 referenced this topic on
                • A Offline
                  Aynrnd @claenn
                  last edited by

                  @claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned

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                  • Jan H. 0J Offline
                    Jan H. 0
                    last edited by

                    Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.

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                    • M Offline
                      magbueno @Aynrnd
                      last edited by

                      @Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
                      If your 9PP was fine before, It should be fine now.
                      Good luck!

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                      • A Offline
                        Aynrnd @magbueno
                        last edited by

                        @magbueno Great news! The 2.39.34 software update fixed my problem!

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