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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • C Offline
    Charles D
    last edited by 30 Jul 2019, 17:23

    Here too for my morning commute ride. I thought it was a PEBKAC issue, so I’m glad to see that others are reporting the same troubles.

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    • M Offline
      Mff73 @jwiberg
      last edited by 30 Jul 2019, 17:52

      @jwiberg said in Is Suunto App background service down?:

      Ite says "Internet connection doesn’t work (translated from Finnish) when I’m trying to login or timeout.

      Last time this symptôm was some issues in Suunto backend. Just need to wait, for Suunto to fix it, and @Dimitrios-Kanellopoulos to confirm.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

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      • B Offline
        Brad_Olwin Moderator @jwiberg
        last edited by 30 Jul 2019, 18:26

        @jwiberg Me too, I think there is some issue.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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        • D Online
          dulko79 @jsr184
          last edited by 30 Jul 2019, 19:40

          @jsr184 My yesterday run synced to TP yesterday, it just needed some extra time. 🙂

          App: beta
          Phone: Iphone
          iOS

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          • I Offline
            ianshowalter
            last edited by 30 Jul 2019, 19:45

            Nothing from today has synced to Strava, Training Peaks, or Endomondo for me, either. The Suunto app itself seems to be on the fritz as well; when I launch it, details of today’s workouts are taking forever to display in it, if at all, even though they uploaded. Making everything extra weird is that everything from today synced perfectly to Runalyze immediately.

            Watch: SSU, FW 2.8.32
            App: 4.22.3 beta
            Phone: Motorola Moto G6
            Android 9
            HRM: Polar OH1

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            • F Offline
              fejker Gold Members
              last edited by 30 Jul 2019, 19:59

              Same here … problems with SA and ST … tried uploading some pictures from my ride and it looked fine at first, then wouldn’t save the changes, took forever to load … I guess I’ll just wait.

              SHUT UP LEGS!
              -Jens Voigt

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              • D Offline
                dombo Bronze Member
                last edited by 30 Jul 2019, 20:05

                the same here. btw, after last reinstall of the app (ios) I’m not receiving push notifications anymore (friends’ activities, comments, …)

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                • W Offline
                  whl_89 Bronze Member
                  last edited by 30 Jul 2019, 20:11

                  Same here no sync today to strava and tp

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                  • P Offline
                    pilleus
                    last edited by 30 Jul 2019, 20:34

                    Until afternoon the sync to Strava was okay. No more sync in the evening. And the evening activity twice in the Suunto App! Weird. 🙈

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
                    Suunto Spartan Ultra Stealth Titanium

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                    • D Offline
                      DavorP
                      last edited by 30 Jul 2019, 20:36

                      Same here. But activity was synchronized with Runalyze…

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                      • T Offline
                        thailon Bronze Member
                        last edited by 30 Jul 2019, 20:59

                        Same here for Slovakia region, synched with Relive, but not with Strava.


                        T3c, Quest, Ambit3 Peak, 9PP, Vertical

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                        • M Offline
                          marcosmc Bronze Member
                          last edited by 30 Jul 2019, 21:01

                          Same here. Logged out and I’m not able to log in again.

                          1 Reply Last reply Reply Quote 1
                          • A Offline
                            Anjelik Iastremskaia
                            last edited by 30 Jul 2019, 21:01

                            I think it’s a bit too often troubles with this app and sync…

                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              Daniel Berg
                              last edited by 30 Jul 2019, 21:12

                              Same for me in Sweden. Can’t sync sins last night

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Stefan Tyllo
                                last edited by 30 Jul 2019, 21:41

                                Any info on when this will be fixed?

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  andrejsg
                                  last edited by 30 Jul 2019, 21:44

                                  Same here. On the day that suunto announces partner integrations nobody has heard of, the most important one doesn’t work again 😞

                                  1 Reply Last reply Reply Quote 2
                                  • F Offline
                                    fleshymutant Silver Members
                                    last edited by 30 Jul 2019, 23:42

                                    Yeah my activities aren’t uploading and I can’t log into sports-tracker.com either… appears the whole platform is down.

                                    Suunto 9 Baro Titanium
                                    iOS 13.1

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                                    • F Offline
                                      fazel Bronze Member
                                      last edited by 30 Jul 2019, 23:55

                                      I’m having the same issues as everyone else.

                                      1 Reply Last reply Reply Quote 0
                                      • N Offline
                                        Neocat
                                        last edited by 31 Jul 2019, 00:38

                                        Can’t sync to Strava as well. Connected Services shows spinning wheel then pops out error : Oops! Something went wrong. Multiple running entries (same two) were recorded yesterday and had to delete one. Seems the system is still out of whack.

                                        Suunto 5 v2.7.26
                                        Suunto App Android v4.2.4 release

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                                        • S Offline
                                          Sezer Yiğit
                                          last edited by 31 Jul 2019, 04:39

                                          Same situation. Can’t synced to strava, and no any data of activities in the app screen. So I saw advice and link, reinstalling for app… I did… now I can’t get log… It says “no connection”. So… Suunto’s software departmant… what are you trying to do?

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