No-Map-Problem

Dimitrios Kanellopoulos

@ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

delete the regions you down loaded with SA
sync your watch.
out the watch on the charger for 10 mins (maybe optional)
reboot (maybe optional )
redownload the maps

Test

Racoon6

@Dimitrios-Kanellopoulos

I will test it soon. With „reboot“ You mean a soft reset?

Dimitrios Kanellopoulos

@Racoon6 yes

Racoon6

@Dimitrios-Kanellopoulos

It works! Followed your instructions exactly and everything works! Thanks man!

zhang965

@Dimitrios-Kanellopoulos said in No-Map-Problem:

ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

delete the regions you down loaded with SA

sync your watch.

out the watch on the charger for 10 mins (maybe optional)

reboot (maybe optional )

redownload the maps

Test

So in summary it’s to re-download the map right?

ChrisA

@Dimitrios-Kanellopoulos works for me

I didn’t do a soft reset, so that really seems to be optional. Thanks for your help

freeheeler

@ChrisA
it’s awesome how fast the team fixed the issue!!

Dimitrios Kanellopoulos

@zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

SirMcKey

The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

EzioAuditore

@Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

isazi

@Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

EzioAuditore

@isazi thank you.

Dimitrios Kanellopoulos

@Hristijan-Petreski yeah as said

DMytro

It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

seanvk

So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

seanvk

@seanvk Works now. I needed a GPS fix!

All good

Brad_Olwin

@seanvk Hard to know where you are on a map without a GPS fix!

Brad_Olwin

@DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

A Former User

@Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

surfboomerang

Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

Re-download the map for this case also?