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No-Map-Problem

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  • D Offline
    Dimitrios Kanellopoulos Community Manager @zhang965
    last edited by 18 May 2023, 09:03

    @zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

    In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    E M 2 Replies Last reply 18 May 2023, 13:50 Reply Quote 14
    • S Offline
      SirMcKey Bronze Member
      last edited by 18 May 2023, 12:28

      The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

      1 Reply Last reply Reply Quote 2
      • E Offline
        EzioAuditore Gold Members @Dimitrios Kanellopoulos
        last edited by 18 May 2023, 13:50

        @Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
        Suunto Wing

        I 1 Reply Last reply 18 May 2023, 14:00 Reply Quote 0
        • I Offline
          isazi Moderator @EzioAuditore
          last edited by 18 May 2023, 14:00

          @Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          E 1 Reply Last reply 18 May 2023, 14:03 Reply Quote 1
          • E Offline
            EzioAuditore Gold Members @isazi
            last edited by 18 May 2023, 14:03

            @isazi thank you.

            Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
            Suunto Wing

            D 1 Reply Last reply 18 May 2023, 14:04 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @EzioAuditore
              last edited by 18 May 2023, 14:04

              @Hristijan-Petreski yeah as said

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • D Offline
                DMytro
                last edited by 18 May 2023, 14:13

                It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

                B 1 Reply Last reply 18 May 2023, 14:29 Reply Quote 3
                • S Offline
                  seanvk
                  last edited by 18 May 2023, 14:16

                  So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

                  Suunto Race Titanium
                  Suunto Vertical Titanium
                  Suunto 9 Peak Pro Forest Green
                  Suunto 9 Peak Moss Gray

                  S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
                  • S Offline
                    seanvk @seanvk
                    last edited by 18 May 2023, 14:21

                    @seanvk Works now. I needed a GPS fix!

                    All good

                    11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

                    Suunto Race Titanium
                    Suunto Vertical Titanium
                    Suunto 9 Peak Pro Forest Green
                    Suunto 9 Peak Moss Gray

                    B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
                    • B Offline
                      Brad_Olwin Moderator @seanvk
                      last edited by 18 May 2023, 14:28

                      @seanvk Hard to know where you are on a map without a GPS fix!

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
                      • B Offline
                        Brad_Olwin Moderator @DMytro
                        last edited by 18 May 2023, 14:29

                        @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        1 Reply Last reply Reply Quote 0
                        • ? Offline
                          A Former User @Brad_Olwin
                          last edited by 18 May 2023, 14:30

                          @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

                          D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
                          • S Offline
                            surfboomerang
                            last edited by 18 May 2023, 15:18

                            Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                            Re-download the map for this case also?

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @Guest
                              last edited by 18 May 2023, 15:52

                              @twekkel I agree

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 2
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @surfboomerang
                                last edited by 18 May 2023, 15:52

                                @surfboomerang no that sounds like some render issue.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @surfboomerang
                                  last edited by 18 May 2023, 15:53

                                  @surfboomerang lets wait for the hotfix but you can try to redownload

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                                  • Z Offline
                                    zhang965 @surfboomerang
                                    last edited by 18 May 2023, 15:53

                                    @surfboomerang said in No-Map-Problem:

                                    Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                                    Re-download the map for this case also?

                                    Same there , my Paris map is partially missing

                                    Winners Wear Winners

                                    D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                                    • S Offline
                                      surfboomerang @Dimitrios Kanellopoulos
                                      last edited by surfboomerang 18 May 2023, 16:31

                                      @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @zhang965
                                        last edited by 18 May 2023, 17:31

                                        @zhang965 some coordinates ?

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                                        • Z Offline
                                          zhang965 @Dimitrios Kanellopoulos
                                          last edited by 18 May 2023, 17:40

                                          @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                          @zhang965 some coordinates ?

                                          Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                                          It was around here: Bd Poissonnière, 75002 Paris

                                          Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

                                          Winners Wear Winners

                                          D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
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