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No-Map-Problem

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  • E Offline
    EzioAuditore Gold Members @Dimitrios Kanellopoulos
    last edited by 18 May 2023, 13:50

    @Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
    Suunto Wing

    I 1 Reply Last reply 18 May 2023, 14:00 Reply Quote 0
    • I Offline
      isazi Moderator @EzioAuditore
      last edited by 18 May 2023, 14:00

      @Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      E 1 Reply Last reply 18 May 2023, 14:03 Reply Quote 1
      • E Offline
        EzioAuditore Gold Members @isazi
        last edited by 18 May 2023, 14:03

        @isazi thank you.

        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
        Suunto Wing

        D 1 Reply Last reply 18 May 2023, 14:04 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @EzioAuditore
          last edited by 18 May 2023, 14:04

          @Hristijan-Petreski yeah as said

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • D Offline
            DMytro
            last edited by 18 May 2023, 14:13

            It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

            B 1 Reply Last reply 18 May 2023, 14:29 Reply Quote 3
            • S Offline
              seanvk
              last edited by 18 May 2023, 14:16

              So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

              Suunto Race Titanium
              Suunto Vertical Titanium
              Suunto 9 Peak Pro Forest Green
              Suunto 9 Peak Moss Gray

              S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
              • S Offline
                seanvk @seanvk
                last edited by 18 May 2023, 14:21

                @seanvk Works now. I needed a GPS fix!

                All good

                11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

                Suunto Race Titanium
                Suunto Vertical Titanium
                Suunto 9 Peak Pro Forest Green
                Suunto 9 Peak Moss Gray

                B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
                • B Online
                  Brad_Olwin Moderator @seanvk
                  last edited by 18 May 2023, 14:28

                  @seanvk Hard to know where you are on a map without a GPS fix!

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
                  • B Online
                    Brad_Olwin Moderator @DMytro
                    last edited by 18 May 2023, 14:29

                    @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    1 Reply Last reply Reply Quote 0
                    • ? Offline
                      A Former User @Brad_Olwin
                      last edited by 18 May 2023, 14:30

                      @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

                      D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
                      • S Offline
                        surfboomerang
                        last edited by 18 May 2023, 15:18

                        Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                        Re-download the map for this case also?

                        Suunto Vertical Titanium Solar
                        OnePlus Nord 4

                        D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @Guest
                          last edited by 18 May 2023, 15:52

                          @twekkel I agree

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

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                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @surfboomerang
                            last edited by 18 May 2023, 15:52

                            @surfboomerang no that sounds like some render issue.

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

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                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @surfboomerang
                              last edited by 18 May 2023, 15:53

                              @surfboomerang lets wait for the hotfix but you can try to redownload

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                              • Z Offline
                                zhang965 @surfboomerang
                                last edited by 18 May 2023, 15:53

                                @surfboomerang said in No-Map-Problem:

                                Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                                Re-download the map for this case also?

                                Same there , my Paris map is partially missing

                                Winners Wear Winners

                                D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                                • S Offline
                                  surfboomerang @Dimitrios Kanellopoulos
                                  last edited by surfboomerang 18 May 2023, 16:31

                                  @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

                                  Suunto Vertical Titanium Solar
                                  OnePlus Nord 4

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                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @zhang965
                                    last edited by 18 May 2023, 17:31

                                    @zhang965 some coordinates ?

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                                    • Z Offline
                                      zhang965 @Dimitrios Kanellopoulos
                                      last edited by 18 May 2023, 17:40

                                      @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                      @zhang965 some coordinates ?

                                      Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                                      It was around here: Bd Poissonnière, 75002 Paris

                                      Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

                                      Winners Wear Winners

                                      D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @zhang965
                                        last edited by 18 May 2023, 17:47

                                        @zhang965 also please logs and pm me your sa account username

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                                        • Z Offline
                                          zhang965 @Dimitrios Kanellopoulos
                                          last edited by 18 May 2023, 18:27

                                          @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                          @zhang965 also please logs and pm me your sa account username

                                          Logs sent my account is VFFCL

                                          Winners Wear Winners

                                          D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
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