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No-Map-Problem

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  • D Offline
    DMytro
    last edited by 18 May 2023, 14:13

    It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

    B 1 Reply Last reply 18 May 2023, 14:29 Reply Quote 3
    • S Offline
      seanvk
      last edited by 18 May 2023, 14:16

      So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

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      S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
      • S Offline
        seanvk @seanvk
        last edited by 18 May 2023, 14:21

        @seanvk Works now. I needed a GPS fix!

        All good

        11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

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        B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @seanvk
          last edited by 18 May 2023, 14:28

          @seanvk Hard to know where you are on a map without a GPS fix!

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
          • B Offline
            Brad_Olwin Moderator @DMytro
            last edited by 18 May 2023, 14:29

            @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • ? Offline
              A Former User @Brad_Olwin
              last edited by 18 May 2023, 14:30

              @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

              D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
              • S Offline
                surfboomerang
                last edited by 18 May 2023, 15:18

                Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                Re-download the map for this case also?

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                D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @Guest
                  last edited by 18 May 2023, 15:52

                  @twekkel I agree

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                  1 Reply Last reply Reply Quote 2
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @surfboomerang
                    last edited by 18 May 2023, 15:52

                    @surfboomerang no that sounds like some render issue.

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                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @surfboomerang
                      last edited by 18 May 2023, 15:53

                      @surfboomerang lets wait for the hotfix but you can try to redownload

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                      S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                      • Z Offline
                        zhang965 @surfboomerang
                        last edited by 18 May 2023, 15:53

                        @surfboomerang said in No-Map-Problem:

                        Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                        Re-download the map for this case also?

                        Same there , my Paris map is partially missing

                        Winners Wear Winners

                        D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                        • S Offline
                          surfboomerang @Dimitrios Kanellopoulos
                          last edited by surfboomerang 18 May 2023, 16:31

                          @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

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                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @zhang965
                            last edited by 18 May 2023, 17:31

                            @zhang965 some coordinates ?

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                            Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                            • Z Offline
                              zhang965 @Dimitrios Kanellopoulos
                              last edited by 18 May 2023, 17:40

                              @Dimitrios-Kanellopoulos said in No-Map-Problem:

                              @zhang965 some coordinates ?

                              Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                              It was around here: Bd Poissonnière, 75002 Paris

                              Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

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                              D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @zhang965
                                last edited by 18 May 2023, 17:47

                                @zhang965 also please logs and pm me your sa account username

                                Community Manager / Admin @Suunto
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                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
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                                Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                                • Z Offline
                                  zhang965 @Dimitrios Kanellopoulos
                                  last edited by 18 May 2023, 18:27

                                  @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                  @zhang965 also please logs and pm me your sa account username

                                  Logs sent my account is VFFCL

                                  Winners Wear Winners

                                  D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @zhang965
                                    last edited by 18 May 2023, 18:28

                                    @zhang965 merci

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                                    • Z Offline
                                      zhang965 @Dimitrios Kanellopoulos
                                      last edited by zhang965 18 May 2023, 18:29

                                      @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                      @zhang965 also please logs and pm me your sa account username

                                      And I saw another issue about the route…

                                      The route became alive, it’s became a triangle and move to different direction

                                      Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

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                                      1 Reply Last reply Reply Quote 0
                                      • S Offline
                                        surfboomerang @zhang965
                                        last edited by 18 May 2023, 19:03

                                        @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

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                                        1 Reply Last reply Reply Quote 0
                                        • S Offline
                                          seanvk @Guest
                                          last edited by 18 May 2023, 20:36

                                          @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                                          B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
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