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No-Map-Problem

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  • S Offline
    seanvk
    last edited by 18 May 2023, 14:16

    So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

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    S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
    • S Offline
      seanvk @seanvk
      last edited by 18 May 2023, 14:21

      @seanvk Works now. I needed a GPS fix!

      All good

      11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

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      B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @seanvk
        last edited by 18 May 2023, 14:28

        @seanvk Hard to know where you are on a map without a GPS fix!

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
        • B Offline
          Brad_Olwin Moderator @DMytro
          last edited by 18 May 2023, 14:29

          @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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          • ? Offline
            A Former User @Brad_Olwin
            last edited by 18 May 2023, 14:30

            @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

            D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
            • S Online
              surfboomerang
              last edited by 18 May 2023, 15:18

              Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

              Re-download the map for this case also?

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              D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
              • D Offline
                Dimitrios Kanellopoulos Community Manager @Guest
                last edited by 18 May 2023, 15:52

                @twekkel I agree

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                • D Offline
                  Dimitrios Kanellopoulos Community Manager @surfboomerang
                  last edited by 18 May 2023, 15:52

                  @surfboomerang no that sounds like some render issue.

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                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @surfboomerang
                    last edited by 18 May 2023, 15:53

                    @surfboomerang lets wait for the hotfix but you can try to redownload

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                    S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                    • Z Offline
                      zhang965 @surfboomerang
                      last edited by 18 May 2023, 15:53

                      @surfboomerang said in No-Map-Problem:

                      Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                      Re-download the map for this case also?

                      Same there , my Paris map is partially missing

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                      D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                      • S Online
                        surfboomerang @Dimitrios Kanellopoulos
                        last edited by surfboomerang 18 May 2023, 16:31

                        @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

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                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @zhang965
                          last edited by 18 May 2023, 17:31

                          @zhang965 some coordinates ?

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                          Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                          • Z Offline
                            zhang965 @Dimitrios Kanellopoulos
                            last edited by 18 May 2023, 17:40

                            @Dimitrios-Kanellopoulos said in No-Map-Problem:

                            @zhang965 some coordinates ?

                            Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                            It was around here: Bd Poissonnière, 75002 Paris

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                            D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @zhang965
                              last edited by 18 May 2023, 17:47

                              @zhang965 also please logs and pm me your sa account username

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                              Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                              • Z Offline
                                zhang965 @Dimitrios Kanellopoulos
                                last edited by 18 May 2023, 18:27

                                @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                @zhang965 also please logs and pm me your sa account username

                                Logs sent my account is VFFCL

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                                D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @zhang965
                                  last edited by 18 May 2023, 18:28

                                  @zhang965 merci

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                                  • Z Offline
                                    zhang965 @Dimitrios Kanellopoulos
                                    last edited by zhang965 18 May 2023, 18:29

                                    @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                    @zhang965 also please logs and pm me your sa account username

                                    And I saw another issue about the route…

                                    The route became alive, it’s became a triangle and move to different direction

                                    Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

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                                    • S Online
                                      surfboomerang @zhang965
                                      last edited by 18 May 2023, 19:03

                                      @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

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                                      • S Offline
                                        seanvk @Guest
                                        last edited by 18 May 2023, 20:36

                                        @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                                        B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
                                        • B Offline
                                          Brad_Olwin Moderator @seanvk
                                          last edited by 18 May 2023, 20:38

                                          @seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          S 1 Reply Last reply 18 May 2023, 22:09 Reply Quote 1
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