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No-Map-Problem

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  • B Offline
    Brad_Olwin Moderator @seanvk
    last edited by 18 May 2023, 14:28

    @seanvk Hard to know where you are on a map without a GPS fix!

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
    • B Offline
      Brad_Olwin Moderator @DMytro
      last edited by 18 May 2023, 14:29

      @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 0
      • ? Offline
        A Former User @Brad_Olwin
        last edited by 18 May 2023, 14:30

        @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

        D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
        • S Offline
          surfboomerang
          last edited by 18 May 2023, 15:18

          Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

          Re-download the map for this case also?

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
          • D Offline
            Dimitrios Kanellopoulos Community Manager @Guest
            last edited by 18 May 2023, 15:52

            @twekkel I agree

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            1 Reply Last reply Reply Quote 2
            • D Offline
              Dimitrios Kanellopoulos Community Manager @surfboomerang
              last edited by 18 May 2023, 15:52

              @surfboomerang no that sounds like some render issue.

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              • D Offline
                Dimitrios Kanellopoulos Community Manager @surfboomerang
                last edited by 18 May 2023, 15:53

                @surfboomerang lets wait for the hotfix but you can try to redownload

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
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                S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
                • Z Offline
                  zhang965 @surfboomerang
                  last edited by 18 May 2023, 15:53

                  @surfboomerang said in No-Map-Problem:

                  Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                  Re-download the map for this case also?

                  Same there , my Paris map is partially missing

                  Winners Wear Winners

                  D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
                  • S Offline
                    surfboomerang @Dimitrios Kanellopoulos
                    last edited by surfboomerang 18 May 2023, 16:31

                    @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

                    Suunto Vertical Titanium Solar
                    OnePlus Nord 4

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @zhang965
                      last edited by 18 May 2023, 17:31

                      @zhang965 some coordinates ?

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
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                      Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                      • Z Offline
                        zhang965 @Dimitrios Kanellopoulos
                        last edited by 18 May 2023, 17:40

                        @Dimitrios-Kanellopoulos said in No-Map-Problem:

                        @zhang965 some coordinates ?

                        Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                        It was around here: Bd Poissonnière, 75002 Paris

                        Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

                        Winners Wear Winners

                        D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @zhang965
                          last edited by 18 May 2023, 17:47

                          @zhang965 also please logs and pm me your sa account username

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                          • Z Offline
                            zhang965 @Dimitrios Kanellopoulos
                            last edited by 18 May 2023, 18:27

                            @Dimitrios-Kanellopoulos said in No-Map-Problem:

                            @zhang965 also please logs and pm me your sa account username

                            Logs sent my account is VFFCL

                            Winners Wear Winners

                            D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @zhang965
                              last edited by 18 May 2023, 18:28

                              @zhang965 merci

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

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                              • Z Offline
                                zhang965 @Dimitrios Kanellopoulos
                                last edited by zhang965 18 May 2023, 18:29

                                @Dimitrios-Kanellopoulos said in No-Map-Problem:

                                @zhang965 also please logs and pm me your sa account username

                                And I saw another issue about the route…

                                The route became alive, it’s became a triangle and move to different direction

                                Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                                Winners Wear Winners

                                1 Reply Last reply Reply Quote 0
                                • S Offline
                                  surfboomerang @zhang965
                                  last edited by 18 May 2023, 19:03

                                  @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

                                  Suunto Vertical Titanium Solar
                                  OnePlus Nord 4

                                  1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    seanvk @Guest
                                    last edited by 18 May 2023, 20:36

                                    @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                                    B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
                                    • B Offline
                                      Brad_Olwin Moderator @seanvk
                                      last edited by 18 May 2023, 20:38

                                      @seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      S 1 Reply Last reply 18 May 2023, 22:09 Reply Quote 1
                                      • S Offline
                                        seanvk @Brad_Olwin
                                        last edited by 18 May 2023, 22:09

                                        @Brad_Olwin Understand. I’m just used to that from other devices. It’s a bit surprising for me. I’ll agree that last known location can rapidly lose relevancy over time and distance.

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                                        B 1 Reply Last reply 19 May 2023, 02:32 Reply Quote 0
                                        • B Offline
                                          Brad_Olwin Moderator @seanvk
                                          last edited by 19 May 2023, 02:32

                                          @seanvk The map problem I hope is very limited. Suunto will get this taken care of quickly.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          1 Reply Last reply Reply Quote 1
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