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No-Map-Problem

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  • S Offline
    surfboomerang
    last edited by 18 May 2023, 15:18

    Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

    Re-download the map for this case also?

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    D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
    • D Online
      Dimitrios Kanellopoulos Community Manager @Guest
      last edited by 18 May 2023, 15:52

      @twekkel I agree

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      • D Online
        Dimitrios Kanellopoulos Community Manager @surfboomerang
        last edited by 18 May 2023, 15:52

        @surfboomerang no that sounds like some render issue.

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        • D Online
          Dimitrios Kanellopoulos Community Manager @surfboomerang
          last edited by 18 May 2023, 15:53

          @surfboomerang lets wait for the hotfix but you can try to redownload

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          S 1 Reply Last reply 18 May 2023, 16:31 Reply Quote 1
          • Z Offline
            zhang965 @surfboomerang
            last edited by 18 May 2023, 15:53

            @surfboomerang said in No-Map-Problem:

            Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 km²) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

            Re-download the map for this case also?

            Same there , my Paris map is partially missing

            Winners Wear Winners

            D 1 Reply Last reply 18 May 2023, 17:31 Reply Quote 1
            • S Offline
              surfboomerang @Dimitrios Kanellopoulos
              last edited by surfboomerang 18 May 2023, 16:31

              @Dimitrios-Kanellopoulos Is a re-download also necessary after the hotfix? In that case I will wait patiently until the fix has been released.

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              • D Online
                Dimitrios Kanellopoulos Community Manager @zhang965
                last edited by 18 May 2023, 17:31

                @zhang965 some coordinates ?

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                Z 1 Reply Last reply 18 May 2023, 17:40 Reply Quote 0
                • Z Offline
                  zhang965 @Dimitrios Kanellopoulos
                  last edited by 18 May 2023, 17:40

                  @Dimitrios-Kanellopoulos said in No-Map-Problem:

                  @zhang965 some coordinates ?

                  Screenshot_2023-05-18-19-36-26-93_965bbf4d18d205f782c6b8409c5773a4.jpg

                  It was around here: Bd Poissonnière, 75002 Paris

                  Screenshot_2023-05-18-19-39-33-17_3d9111e2d3171bf4882369f490c087b4.jpg

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                  D S 2 Replies Last reply 18 May 2023, 17:47 Reply Quote 1
                  • D Online
                    Dimitrios Kanellopoulos Community Manager @zhang965
                    last edited by 18 May 2023, 17:47

                    @zhang965 also please logs and pm me your sa account username

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                    Z 2 Replies Last reply 18 May 2023, 18:27 Reply Quote 0
                    • Z Offline
                      zhang965 @Dimitrios Kanellopoulos
                      last edited by 18 May 2023, 18:27

                      @Dimitrios-Kanellopoulos said in No-Map-Problem:

                      @zhang965 also please logs and pm me your sa account username

                      Logs sent my account is VFFCL

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                      D 1 Reply Last reply 18 May 2023, 18:28 Reply Quote 1
                      • D Online
                        Dimitrios Kanellopoulos Community Manager @zhang965
                        last edited by 18 May 2023, 18:28

                        @zhang965 merci

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                        • Z Offline
                          zhang965 @Dimitrios Kanellopoulos
                          last edited by zhang965 18 May 2023, 18:29

                          @Dimitrios-Kanellopoulos said in No-Map-Problem:

                          @zhang965 also please logs and pm me your sa account username

                          And I saw another issue about the route…

                          The route became alive, it’s became a triangle and move to different direction

                          Screenshot_2023-05-18-20-28-14-71_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-09-07_965bbf4d18d205f782c6b8409c5773a4.jpg Screenshot_2023-05-18-20-28-04-93_965bbf4d18d205f782c6b8409c5773a4.jpg

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                          • S Offline
                            surfboomerang @zhang965
                            last edited by 18 May 2023, 19:03

                            @zhang965 yes, looks like the same issue. Does the missing piece appear if you zoom out to 500m?

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                            • S Offline
                              seanvk @Guest
                              last edited by 18 May 2023, 20:36

                              @twekkel I agree. Today, went on a 2 hour hike , we grabbed some lunch and wanted to explore the map on my watch. But the screen stayed black (just like this morning after installing it) because I didn’t have a fix inside. This is poor user experience. It could easily use last known location and still search in the background while letting me pan around on the pretty map.

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                              B 1 Reply Last reply 18 May 2023, 20:38 Reply Quote 1
                              • B Offline
                                Brad_Olwin Moderator @seanvk
                                last edited by 18 May 2023, 20:38

                                @seanvk The last location is not a good idea IMHO, I often run 20k to 50k from home and that would be a problem for me. I can imagine many other scenarios as well. I personally have not had any map issues in over a month in 3 different US states. I think at this time the map issues are infrequent based on the information I have.

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                                S 1 Reply Last reply 18 May 2023, 22:09 Reply Quote 1
                                • S Offline
                                  seanvk @Brad_Olwin
                                  last edited by 18 May 2023, 22:09

                                  @Brad_Olwin Understand. I’m just used to that from other devices. It’s a bit surprising for me. I’ll agree that last known location can rapidly lose relevancy over time and distance.

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                                  B 1 Reply Last reply 19 May 2023, 02:32 Reply Quote 0
                                  • B Offline
                                    Brad_Olwin Moderator @seanvk
                                    last edited by 19 May 2023, 02:32

                                    @seanvk The map problem I hope is very limited. Suunto will get this taken care of quickly.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                    • M Offline
                                      Mff73
                                      last edited by 19 May 2023, 07:27

                                      At first, I hadn’t any map issue. First activity OK. And during a test, bam no map despite a GPS fix. Soft reset make it back.

                                      About GPS fix needed. I would also vote for being able to see the map, either with latest known GPS postion, or even being able to focus on a POI. Select a POI on the watch, you have a map around it : you can explore the map around.

                                      Last point, navigating to a POI doesn’t show any direction on the map screen?? Need to switch from MAP to compass view. While just a little blue arrow on the map would be good.

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                                      S 1 Reply Last reply 19 May 2023, 07:29 Reply Quote 8
                                      • S Offline
                                        surfboomerang @Mff73
                                        last edited by 19 May 2023, 07:29

                                        @Mff73 said in No-Map-Problem:

                                        About GPS fix needed. I would also vote for being able to see the map, either with latest known GPS postion, or even being able to focus on a POI. Select a POI on the watch, you have a map around it : you can explore the map around.

                                        +1

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                                        M 1 Reply Last reply 19 May 2023, 07:36 Reply Quote 1
                                        • M Offline
                                          Mff73 @surfboomerang
                                          last edited by 19 May 2023, 07:36

                                          @surfboomerang
                                          Idea can be extended to routes as well : select a route, no GPS fix or far from this route, then being able to explore the map around that route 😊.

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                                          Suunto Vertical all black
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                                          SA: Always the latest beta :)
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                                          R 1 Reply Last reply 19 May 2023, 07:51 Reply Quote 4
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