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No-Map-Problem

Scheduled Pinned Locked Moved Suunto Vertical
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  • E Offline
    Enrique 0 @Björn Twittmann
    last edited by 4 Jun 2023, 10:15

    @Björn-Twittmann I had exactly the same problem,during a bike training, map was empty excepted near my home. Then I stopped watch (Parameters --> General --> Stop Watch) and started again the Watch. It solved the problem.

    B 1 Reply Last reply 4 Jun 2023, 20:22 Reply Quote 1
    • B Offline
      Björn Twittmann @Enrique 0
      last edited by 4 Jun 2023, 20:22

      @Enrique-0 Thank you so much for helping me. Now it works.
      All the best to you and many thanks,
      Björn

      1 Reply Last reply Reply Quote 0
      • T Offline
        Tieutieu Platinum Member
        last edited by Tieutieu 6 Apr 2023, 20:33 4 Jun 2023, 20:24

        Since I received my vertical, maps where at beginning working pretty well.
        Since then, I have had more and more maps areas that where not displayed.
        Around my place there where first just ok, few days ago certain areas and scales where not visible anymore, and tonight nothing was displayed.
        I m not very worried (Also because I don’t need maps those days), but I’d like it to work again properly. I’ve tried soft reset but no results.
        I’ve tried to stop watch like proposed by @Enrique-0 and it’s seems ok now.
        What leads me to that point : is it like a sort of « cache memory saturation » that could happen when too much maps have used ?(don’t know how to say that properly)

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        E 1 Reply Last reply 11 Jun 2023, 15:30 Reply Quote 0
        • E Offline
          Enrique 0 @Tieutieu
          last edited by 11 Jun 2023, 15:30

          @Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
          All for my point of view this sounds like a bug…
          I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

          Z 1 Reply Last reply 12 Jun 2023, 09:40 Reply Quote 0
          • Z Offline
            zhang965 @Enrique 0
            last edited by 12 Jun 2023, 09:40

            @Enrique-0 said in No-Map-Problem:

            Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
            All for my point of view this sounds like a bug…
            I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

            The map feature is NOT ok.

            Winners Wear Winners

            T 1 Reply Last reply 12 Jun 2023, 09:41 Reply Quote 1
            • T Offline
              Tieutieu Platinum Member @zhang965
              last edited by Tieutieu 6 Dec 2023, 09:44 12 Jun 2023, 09:41

              @zhang965 said in No-Map-Problem:

              @Enrique-0 said in No-Map-Problem:

              Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
              All for my point of view this sounds like a bug…
              I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

              The map feature is NOT ok.

              Since I stopped/restarted the watch once, I didn’t had any issue with maps, works fine.
              for sure this issue as to be fixed asap.

              Suunto’s devices at home :
              Vertical titanium solar
              Suunto Race S
              S9pp titanium sand
              Suunto Wing
              S9B titanium Ambassador edition, A3P, X6

              1 Reply Last reply Reply Quote 0
              • J Offline
                Jan Krejčí
                last edited by 16 Jun 2023, 08:02

                Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

                T T 2 Replies Last reply 16 Jun 2023, 08:07 Reply Quote 1
                • T Offline
                  taziden Gold Members @Jan Krejčí
                  last edited by 16 Jun 2023, 08:07

                  @Jan-Krejčí new routes or new maps?

                  S9PP

                  J 1 Reply Last reply 16 Jun 2023, 08:10 Reply Quote 0
                  • T Offline
                    Tieutieu Platinum Member @Jan Krejčí
                    last edited by Tieutieu 16 Jun 2023, 08:08

                    @Jan-Krejčí said in No-Map-Problem:

                    Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

                    Ohhh that’s a nice catch about comportment that could lead to the no map pb. I just added a new route into the watch (I had no problems with maps for a while)…I just checked after your message and I have a few black squares back ! Will stop and start it (had done it once and it solved). Thanks !
                    [Edit] => stop/restart. show map, calibrate compass => black squars gone away. took 1min, but hope it will solved with the hot fix to come.

                    Suunto’s devices at home :
                    Vertical titanium solar
                    Suunto Race S
                    S9pp titanium sand
                    Suunto Wing
                    S9B titanium Ambassador edition, A3P, X6

                    1 Reply Last reply Reply Quote 1
                    • J Offline
                      Jan Krejčí @taziden
                      last edited by 16 Jun 2023, 08:10

                      @taziden Routes. It is strange but first route on a new map was no problem. Second time though - new route on the same map - I got the rendering problem

                      1 Reply Last reply Reply Quote 2
                      • M Offline
                        mikekoski490 Bronze Member
                        last edited by mikekoski490 24 Jun 2023, 22:47

                        I’m starting to get this issue after hotfix. About 25% of my workouts get the grid with no map. Anyone else?

                        DSC_0052.JPG

                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                        Current: Suunto Race Ti

                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                        Suunto App running on Google Pixel 8/Android 14

                        S J 2 Replies Last reply 25 Jun 2023, 07:05 Reply Quote 1
                        • S Offline
                          sartoric Moderator @mikekoski490
                          last edited by 25 Jun 2023, 07:05

                          @mikekoski490
                          did you reload the map ?

                          SVTS - 2.40.38
                          SSSWHR BARO Amber - 2.8.32
                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.3.5 beta
                          Suunto App IOs 2.46.0 (19453) beta on MBP M1

                          M 1 Reply Last reply 25 Jun 2023, 12:51 Reply Quote 0
                          • M Offline
                            mikekoski490 Bronze Member @sartoric
                            last edited by 25 Jun 2023, 12:51

                            @sartoric Yes. I did a complete reset and reloaded 2 maps. Took 4.5 hours. The maps show up sometimes / sometimes not.

                            Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                            Current: Suunto Race Ti

                            Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                            Suunto App running on Google Pixel 8/Android 14

                            1 Reply Last reply Reply Quote 1
                            • S Offline
                              Sascha Domres Bronze Member @Racoon6
                              last edited by 1 Jul 2023, 15:01

                              @Racoon6 made a trip to cologne today. My watch didn’t show a map although I downloaded the whole of Germany… Soft reset didn’t work… the map works 150 km away in my home town of Hesse… The vertical is really unreliable

                              S 1 Reply Last reply 1 Jul 2023, 15:04 Reply Quote 0
                              • S Offline
                                sartoric Moderator @Sascha Domres
                                last edited by 1 Jul 2023, 15:04

                                @Sascha-Domres
                                did you get a GPS fix ?

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.3.5 beta
                                Suunto App IOs 2.46.0 (19453) beta on MBP M1

                                S 1 Reply Last reply 1 Jul 2023, 17:51 Reply Quote 0
                                • S Offline
                                  Sascha Domres Bronze Member @sartoric
                                  last edited by 1 Jul 2023, 17:51

                                  @sartoric yes, there were no problems with the recording… I restarted the clock twice… unfortunately no map to be seen…

                                  1 Reply Last reply Reply Quote 0
                                  • Pablo Bretón GarcíaP Offline
                                    Pablo Bretón García
                                    last edited by 4 Jul 2023, 14:16

                                    me the same after the last hotfix. I did a softreset and redownloaded the maps but I can not see the maps

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      mikekoski490 Bronze Member
                                      last edited by 5 Jul 2023, 21:51

                                      Still no maps for me. Went on a bikepacking trip and did not get any maps for the days away, and just went on a 2 hour local ride from my house and did not get maps again - just the black screen with the grid.

                                      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                      Current: Suunto Race Ti

                                      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                      Suunto App running on Google Pixel 8/Android 14

                                      freeheelerF 1 Reply Last reply 5 Jul 2023, 22:09 Reply Quote 0
                                      • freeheelerF Offline
                                        freeheeler @mikekoski490
                                        last edited by 5 Jul 2023, 22:09

                                        @mikekoski490
                                        did you try a soft reset?
                                        if so and it didn’t help, please send logs and pm account name and time logs sent

                                        living sideways

                                        M 1 Reply Last reply 6 Jul 2023, 02:46 Reply Quote 0
                                        • M Offline
                                          mikekoski490 Bronze Member @freeheeler
                                          last edited by 6 Jul 2023, 02:46

                                          @freeheeler Ya. 2 soft resets. One big reset and re downloading of all my maps. They work for a bit, or not. I’ll wait for some kind of firmware update.

                                          Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                          Current: Suunto Race Ti

                                          Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                          Suunto App running on Google Pixel 8/Android 14

                                          freeheelerF 1 Reply Last reply 6 Jul 2023, 05:10 Reply Quote 0
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