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No-Map-Problem

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  • D Offline
    Dimitrios Kanellopoulos Community Manager @Racoon6
    last edited by 18 May 2023, 05:20

    @Racoon6 yes

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    1 Reply Last reply Reply Quote 0
    • R Offline
      Racoon6 @Dimitrios Kanellopoulos
      last edited by 18 May 2023, 05:37

      @Dimitrios-Kanellopoulos

      It works! Followed your instructions exactly and everything works! Thanks man! ๐Ÿ‘

      1 Reply Last reply Reply Quote 1
      • Z Offline
        zhang965 @Dimitrios Kanellopoulos
        last edited by 18 May 2023, 06:35

        @Dimitrios-Kanellopoulos said in No-Map-Problem:

        ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

        • delete the regions you down loaded with SA
        • sync your watch.
        • out the watch on the charger for 10 mins (maybe optional)
        • reboot (maybe optional )
        • redownload the maps

        Test

        So in summary itโ€™s to re-download the map right?

        Winners Wear Winners

        D 1 Reply Last reply 18 May 2023, 09:03 Reply Quote 1
        • C Offline
          ChrisA Platinum Member @Dimitrios Kanellopoulos
          last edited by ChrisA 18 May 2023, 08:15

          @Dimitrios-Kanellopoulos works for me ๐Ÿ‘
          IMG_9996.jpeg

          I didnโ€™t do a soft reset, so that really seems to be optional. Thanks for your help ๐Ÿ™

          F 1 Reply Last reply 18 May 2023, 08:28 Reply Quote 5
          • F Offline
            freeheeler @ChrisA
            last edited by 18 May 2023, 08:28

            @ChrisA
            itโ€™s awesome how fast the team fixed the issue!! ๐Ÿป

            living sideways

            1 Reply Last reply Reply Quote 2
            • D Offline
              Dimitrios Kanellopoulos Community Manager @zhang965
              last edited by 18 May 2023, 09:03

              @zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

              In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              E M 2 Replies Last reply 18 May 2023, 13:50 Reply Quote 14
              • S Offline
                SirMcKey Bronze Member
                last edited by 18 May 2023, 12:28

                The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

                1 Reply Last reply Reply Quote 2
                • E Offline
                  EzioAuditore Gold Members @Dimitrios Kanellopoulos
                  last edited by 18 May 2023, 13:50

                  @Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.

                  Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                  Suunto Wing

                  I 1 Reply Last reply 18 May 2023, 14:00 Reply Quote 0
                  • I Offline
                    isazi Moderator @EzioAuditore
                    last edited by 18 May 2023, 14:00

                    @Hristijan-Petreski issues were on some German maps, so refresh them for now, and then check Greece when you are there.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    E 1 Reply Last reply 18 May 2023, 14:03 Reply Quote 1
                    • E Offline
                      EzioAuditore Gold Members @isazi
                      last edited by 18 May 2023, 14:03

                      @isazi thank you.

                      Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                      Suunto Wing

                      D 1 Reply Last reply 18 May 2023, 14:04 Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @EzioAuditore
                        last edited by 18 May 2023, 14:04

                        @Hristijan-Petreski yeah as said

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 0
                        • D Offline
                          DMytro
                          last edited by 18 May 2023, 14:13

                          It seems to me that active forum users should be entitled to get the watch one-two weeks before the launch to spot final bugs haha, gamma testers of sorts.

                          B 1 Reply Last reply 18 May 2023, 14:29 Reply Quote 3
                          • S Offline
                            seanvk
                            last edited by 18 May 2023, 14:16

                            So I have this same issue with the state of Nevada map. Should I follow those steps too? My map screen is black. At a hotel and sadly 1GB download took forever and going hiking today.

                            Suunto Race Titanium
                            Suunto Vertical Titanium
                            Suunto 9 Peak Pro Forest Green
                            Suunto 9 Peak Moss Gray

                            S 1 Reply Last reply 18 May 2023, 14:21 Reply Quote 0
                            • S Offline
                              seanvk @seanvk
                              last edited by 18 May 2023, 14:21

                              @seanvk Works now. I needed a GPS fix!

                              All good

                              11681498-1edf-45e3-91e8-a5753af93b27-image.jpeg

                              Suunto Race Titanium
                              Suunto Vertical Titanium
                              Suunto 9 Peak Pro Forest Green
                              Suunto 9 Peak Moss Gray

                              B 1 Reply Last reply 18 May 2023, 14:28 Reply Quote 0
                              • B Offline
                                Brad_Olwin Moderator @seanvk
                                last edited by 18 May 2023, 14:28

                                @seanvk Hard to know where you are on a map without a GPS fix!

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                ? 1 Reply Last reply 18 May 2023, 14:30 Reply Quote 1
                                • B Offline
                                  Brad_Olwin Moderator @DMytro
                                  last edited by 18 May 2023, 14:29

                                  @DMytro Some of the issues are user issues as @seanvk, which is fine and why there are testers here to help you out.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @Brad_Olwin
                                    last edited by 18 May 2023, 14:30

                                    @Brad_Olwin last known GPS location could be used (my bike computer does that and it makes more sense to me too).

                                    D S 2 Replies Last reply 18 May 2023, 15:52 Reply Quote 4
                                    • S Offline
                                      surfboomerang
                                      last edited by 18 May 2023, 15:18

                                      Somewhat similar issue here. Map from a region in The Netherlands seems to work OK, but today I noticed a square black grid spot (approx 1 kmยฒ) in it where there was no map. Once I zoomed out to 500m it showed me the map in that part. When I zoom in it disappeared again.

                                      Re-download the map for this case also?

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      D Z 3 Replies Last reply 18 May 2023, 15:52 Reply Quote -1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @Guest
                                        last edited by 18 May 2023, 15:52

                                        @twekkel I agree

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        1 Reply Last reply Reply Quote 2
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @surfboomerang
                                          last edited by 18 May 2023, 15:52

                                          @surfboomerang no that sounds like some render issue.

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

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