HotFix release 2.25.66

dombo

Hi guys. I had another crash/restart of my vertical right after I start my exercise. I sent logs to suunto right after watch recover. Luckily this was “just a ride”, but it is not funny anymore considering it can happen on the start of the race. PM me if you need more info.

sartoric

@dombo said in HotFix release 2.25.66:

I sent logs to suunto right after watch recover.

Did you contact support or someone here (eg. @isazi , @Dimitrios-Kanellopoulos ) ?
Because just sending logs is not really useful

dombo

@sartoric I know it is not useful to just send logs. This is why I wrote here, so someone can contact me in case it is not already identified bug or suunto need more info.

sartoric

@dombo
Well I would do it the opposite way … I would contact someone to communicate the log id and the issue

Mff73

@sartoric said in HotFix release 2.25.66:

@dombo
Well I would do it the opposite way … I would contact someone to communicate the log id and the issue

Yes, but for those who don’t know who to contact, the circle may never loop.

dombo

@sartoric don’t worry, I’m in touch with @isazi already. I will contact support when I will want to replace/fix the watch. Now it is just about helping suunto and sharing with community.

Jugger

I got crash after 2.8km on slow run. I had S+ Aerobic decoupling on, custom sportmode with two screens (4 fields) and map. Crash happend right after I cycled through fields which was first time during my run. After 200m screen was black and watch restarted.

angel33

Hi all,

this is my first post here. I was using for more than 10 years my Ambit2 without issues and I love it. Recently I decided to move to Suunto Vertical Solar but I have an strange issue. My issue is that in Snorkeling mode, I can’t see the proper displays (Dive session, Underwater,…), the ones showed here: https://www.suunto.com/en-gb/Support/Product-support/suunto_vertical/suunto_vertical/recording-an-exercise/snorkeling-and-mermaiding/

If I try to customize sport mode for Snorkeling, I see the displays for running.

Any help is more than welcome.

Thanks in advance,
Angel

Suunto Ambit2 Sapphire
Suunto Elementum Aqua
Suunto Vertical Titanium Solar (2.25.66)
Android 13, Galaxy S21FE5G
Suunto App 4.73.3 (4073003)

Brad_Olwin

@lexterm77 I have seen this a couple times but cannot reliably replicate it. A watch reboot should fix it.

unocz

So i got the new fix but my watch always count only 7 or 9 meters of swimming…
Any ideas?

freeheeler

@unocz
what swim style do you practise?

unocz

@freeheeler Open water swimming (basic)

freeheeler

@unocz
this is the selected sport mode, as I understand.
I just wonder if you did a simple breaststroke (hands always in the water) or freestyle (hands out of the water to move them forward again)?

Highlands

@unocz I swam today. When your hand is in the water, you lose the gps connection. Now and then you have to get hand out of the water at surface.

unocz

@freeheeler

Just the normal swimming with hands under the water all the time ….

unocz

@Highlands
But that’s a joke or? That means it’s impossible to record your track while swimming. It tought this update should fix it. Older models don’t got that problem or?

sartoric

@unocz
In fact, if you keep your watch always under water there is no way for the GPS signal to reach it.

unocz

@sartoric

Wow, ok so I have to deal with that….
Thanks anyway

freeheeler

@unocz
yes, but that’s the same for every watch.
satellite signals do not enter the water at all. no chance to calculate your position when the watch is submerged only a tiny little bit

unocz

@freeheeler
Yes I just realised that