Vertical turns off during charge

[Mardee Saxton]

I’ve only charged mine 2x and it happened both times. No matter what I try, it just randomly turns back on again. Can’t have this on my hiking tour of Patagonia, which starts tomorrow, for which I upgraded to this watch

[gerasimos]

@peegee same here!
Just a little opportunity (about 1h) to rest me and the watch also

[freeheeler]

@Mardee-Saxton
it’s annoying, but it is not critical. I haven’t had my watch crashing during activities

[Tami999]

@DrSilverthorn Actually that’s normal. Screen always goes off when its out of hand

[Mardee Saxton]

@freeheeler that’s good

I think my strategy (sorta sucks to have to have one) will be to add some buffer time after taking it off the charger before I need to head out … it’s going to be back-to-back hiking for 2 weeks so I don’t want the group to have to wait for me (they won’t) while I wait for my watch to turn back on

[Brad_Olwin]

@Mardee-Saxton The other alternative is to use Ultra mode, you probably won’t need to charge and routes will work but no map.

[DrSilverthorn]

@Tami999 I know that. I think however that it would be good to see the level of charge when charging. Now you have to move the watch slightly to see it. And when you do that, sometimes it disconnects from the charger.

[lilaceo]

@peegee it happened to me today twice, after upgrading the latest firmware, 2.33.12… when the watch arrives at 100% it switch off, and to switch on again the watch i have to press de button more than 20 segons otherwise it not switch on…

my goooooddd

[freeheeler]

@lilaceo
could you please send logs and pm me?

[fondueaufromage]

I am interested about the issue because I have the same problem on my SV.

[freeheeler]

@fondueaufromage
please send logs and pm me with account email, date, time and timezone logs sent

[Audaxjoe]

I had this on the last FW, it only happened once and I have had no repeat.

[fondueaufromage]

@freeheeler I think you need the logs after the watch turn off when charged at 100% ?

[freeheeler]

@fondueaufromage
exactly. best if you send them immediately, but also worth to try within a day later

[lilaceo]

@fondueaufromage YES,

[fondueaufromage]

@freeheeler Thanks for taking in account the problem. I charged my SV after updating with the new version but it didn’t turn off for a reset. Maybe the next time ?!??

[freeheeler]

@fondueaufromage
let’s hope it doesn’t happen again. if it does, please send logs and let me know

[fondueaufromage]

@freeheeler I hope so and I let you know if it is not the case. With the previous firmware, my SV didn’t turn off at every charge.

[PhilippeM]

@peegee it happened to me today twice, after upgrading the latest firmware, 2.33.12… when the watch arrives at 100% it switch off, and to switch on again the watch i have to press de button more than 20 segons otherwise it not switch on…

Same problem. I thought it was when the battery gets to 100% but this time the watch turns off at 87%. This may be the case when I leave the watch in charge for more than an hour without touching the screen…

[seanvk]

Will this bug affect map updates? So if there is a map update, because the device shut off while charging you never get the update?

Sean