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Vertical turns off during charge

Scheduled Pinned Locked Moved Suunto Vertical
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  • F Offline
    freeheeler @fondueaufromage
    last edited by 26 Mar 2024, 05:26

    @fondueaufromage
    please send logs and pm me with account email, date, time and timezone logs sent

    living sideways

    F 1 Reply Last reply 26 Mar 2024, 13:51 Reply Quote 0
    • A Offline
      Audaxjoe
      last edited by 26 Mar 2024, 13:11

      I had this on the last FW, it only happened once and I have had no repeat.

      Suunto Vertical
      Suunto 9 BARO
      Garmin Fenix 3, 5
      Suunto Vector

      1 Reply Last reply Reply Quote 1
      • F Offline
        fondueaufromage Bronze Member @freeheeler
        last edited by 26 Mar 2024, 13:51

        @freeheeler I think you need the logs after the watch turn off when charged at 100% ?

        F L 2 Replies Last reply 26 Mar 2024, 17:45 Reply Quote 0
        • F Offline
          freeheeler @fondueaufromage
          last edited by 26 Mar 2024, 17:45

          @fondueaufromage
          exactly. best if you send them immediately, but also worth to try within a day later

          living sideways

          F 1 Reply Last reply 27 Mar 2024, 07:20 Reply Quote 0
          • L Offline
            lilaceo @fondueaufromage
            last edited by 27 Mar 2024, 06:54

            @fondueaufromage YES,

            1 Reply Last reply Reply Quote 0
            • F Offline
              fondueaufromage Bronze Member @freeheeler
              last edited by 27 Mar 2024, 07:20

              @freeheeler Thanks for taking in account the problem. I charged my SV after updating with the new version but it didn’t turn off for a reset. Maybe the next time ?!??

              F 1 Reply Last reply 27 Mar 2024, 19:38 Reply Quote 1
              • F Offline
                freeheeler @fondueaufromage
                last edited by 27 Mar 2024, 19:38

                @fondueaufromage
                let’s hope it doesn’t happen again. if it does, please send logs and let me know

                living sideways

                F 1 Reply Last reply 27 Mar 2024, 21:52 Reply Quote 0
                • F Offline
                  fondueaufromage Bronze Member @freeheeler
                  last edited by 27 Mar 2024, 21:52

                  @freeheeler I hope so and I let you know if it is not the case. With the previous firmware, my SV didn’t turn off at every charge.

                  1 Reply Last reply Reply Quote 0
                  • P Offline
                    PhilippeM @lilaceo
                    last edited by 11 Apr 2024, 13:08

                    @peegee it happened to me today twice, after upgrading the latest firmware, 2.33.12… when the watch arrives at 100% it switch off, and to switch on again the watch i have to press de button more than 20 segons otherwise it not switch on…

                    Same problem. I thought it was when the battery gets to 100% but this time the watch turns off at 87%. This may be the case when I leave the watch in charge for more than an hour without touching the screen…

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      seanvk
                      last edited by 11 Apr 2024, 16:35

                      Will this bug affect map updates? So if there is a map update, because the device shut off while charging you never get the update?

                      Sean

                      Suunto Race Titanium
                      Suunto Vertical Titanium
                      Suunto 9 Peak Pro Forest Green
                      Suunto 9 Peak Moss Gray

                      F 1 Reply Last reply 11 Apr 2024, 18:18 Reply Quote 0
                      • F Offline
                        freeheeler @seanvk
                        last edited by 11 Apr 2024, 18:18

                        @seanvk
                        possible, but these events don’t happen often… crashes are not frequent and neither are map updates.

                        living sideways

                        1 Reply Last reply Reply Quote 0
                        • S sartoric referenced this topic on 16 Apr 2024, 22:38
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