Vertical turns off during charge

Tami999

@DrSilverthorn Actually that’s normal. Screen always goes off when its out of hand

Mardee Saxton

I think my strategy (sorta sucks to have to have one) will be to add some buffer time after taking it off the charger before I need to head out … it’s going to be back-to-back hiking for 2 weeks so I don’t want the group to have to wait for me (they won’t) while I wait for my watch to turn back on

Brad_Olwin

@Mardee-Saxton The other alternative is to use Ultra mode, you probably won’t need to charge and routes will work but no map.

DrSilverthorn

@Tami999 I know that. I think however that it would be good to see the level of charge when charging. Now you have to move the watch slightly to see it. And when you do that, sometimes it disconnects from the charger.

lilaceo

@peegee it happened to me today twice, after upgrading the latest firmware, 2.33.12… when the watch arrives at 100% it switch off, and to switch on again the watch i have to press de button more than 20 segons otherwise it not switch on…

my goooooddd

freeheeler

@lilaceo
could you please send logs and pm me?

fondueaufromage

I am interested about the issue because I have the same problem on my SV.

freeheeler

@fondueaufromage
please send logs and pm me with account email, date, time and timezone logs sent

Audaxjoe

I had this on the last FW, it only happened once and I have had no repeat.

fondueaufromage

@freeheeler I think you need the logs after the watch turn off when charged at 100% ?

freeheeler

@fondueaufromage
exactly. best if you send them immediately, but also worth to try within a day later

lilaceo

@fondueaufromage YES,

fondueaufromage

@freeheeler Thanks for taking in account the problem. I charged my SV after updating with the new version but it didn’t turn off for a reset. Maybe the next time ?!??

freeheeler

@fondueaufromage
let’s hope it doesn’t happen again. if it does, please send logs and let me know

fondueaufromage

@freeheeler I hope so and I let you know if it is not the case. With the previous firmware, my SV didn’t turn off at every charge.

PhilippeM

@peegee it happened to me today twice, after upgrading the latest firmware, 2.33.12… when the watch arrives at 100% it switch off, and to switch on again the watch i have to press de button more than 20 segons otherwise it not switch on…

Same problem. I thought it was when the battery gets to 100% but this time the watch turns off at 87%. This may be the case when I leave the watch in charge for more than an hour without touching the screen…

seanvk

Will this bug affect map updates? So if there is a map update, because the device shut off while charging you never get the update?

Sean

freeheeler

@seanvk
possible, but these events don’t happen often… crashes are not frequent and neither are map updates.