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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    72 Posts 26 Posters 2.0k Views 28 Watching
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    • M Offline
      magna-planta
      last edited by

      I am(was?) also affected:

      I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

      On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
      Firmware 2.43.12

      I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

      What are the best next steps for me personally and to support the analysis/bug fix?
      Is there a chance the hike can be synced after a fix?

      1 Reply Last reply Reply Quote 1
      • DRezvoffD Offline
        DRezvoff @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos
        I did everything according to the instructions:

        • deleted the activity

        • an update has rolled out

        • synchronized it.

        • no deleted activity has appeared.

        did the following:

        • deleted the app from the phone
        • I installed the app from your Google disk link
        • synced it
        • the activity loaded
          , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

        1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          D DRezvoffD 3 Replies Last reply Reply Quote 1
          • Toni ST Offline
            Toni S
            last edited by

            In my case I am missing two running activities and the suunto plus app used was HR zones duration.

            1 Reply Last reply Reply Quote 0
            • D Offline
              DaisyM @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

              1 Reply Last reply Reply Quote 0
              • DRezvoffD Offline
                DRezvoff @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                Suunto 9 Peak Pro Titanium
                Suunto Spartan Sport WHR
                Sony Xperia 1, Android 10.

                1 Reply Last reply Reply Quote 0
                • DRezvoffD Offline
                  DRezvoff @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                  Suunto 9 Peak Pro Titanium
                  Suunto Spartan Sport WHR
                  Sony Xperia 1, Android 10.

                  1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Other S+ can be also the reason. For now on s9p please turn them off

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    DRezvoffD 1 Reply Last reply Reply Quote 0
                    • P Offline
                      Pierre 0 @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                      Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

                      1 Reply Last reply Reply Quote 0
                      • DRezvoffD Offline
                        DRezvoff @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                        but the two tracking sites where the weather is enabled are showing an error.

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          E RaDeckR 2 Replies Last reply Reply Quote 5
                          • M Offline
                            marcomonari
                            last edited by

                            Good morning,
                            After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                            I reinstalled the app and re-paired it with the 9PP.
                            Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                            I thought Suunto would have found a solution.

                            1 Reply Last reply Reply Quote 0
                            • K Offline
                              kaibrownie
                              last edited by

                              So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

                              1 Reply Last reply Reply Quote 1
                              • T Offline
                                Triumph114
                                last edited by

                                Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                                Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                                T114

                                9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                                1 Reply Last reply Reply Quote 0
                                • E Offline
                                  ecosurf @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos
                                  Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

                                  1 Reply Last reply Reply Quote 0
                                  • RaDeckR Offline
                                    RaDeck @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                                    I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                                    Suunto 9 Peak Pro Titanium Slate

                                    1 Reply Last reply Reply Quote 0
                                    • T Offline
                                      Triumph114
                                      last edited by

                                      Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                                      T114

                                      9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                      Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                                      1 Reply Last reply Reply Quote 0
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