@isazi It seems that structured workouts cannot be synced with Runna or Strava. When a workout includes an open-ended segment, such as a warm-up, and you press “next,” it breaks the workout, resulting in only two laps appearing on Runna or Strava. Although I’m not an expert in fit files, I can confirm that the issue is 100% reproducible. Both Runna and Strava have large user bases, so if the watches are incompatible with these platforms, it will lead to customer loss. The right solution is to just make it work. Garmin does it, and so does Apple.

@The_77 thanks for the reply. I set daily hr 24/7

Hi there, I would like to have an activity for tracking a HYROX race but unfortunately I struggling to get this working. I used the App to create a new Sportmode with a very simple screen with 4 data fields: Currect Lap Number Current Lap time Heartrate My overall activity time [image: 1744378356180-img_2770.jpeg] So far so good, I can start the activity and if I press the lower Button I get a new Lap: [image: 1744378478922-img_2771.jpeg] But the Lab is NOT shown on the main screen: [image: 1744378571672-img_2772.jpeg] The main screen just shows Lap 1 and the total time as the Lap time … what I am doing wrong here?

@t-Dox same here. No improvement after the last update, still loosing 20% a day. I am sending it to Suunto tomorrow. No idea what else to do.

Vertical it is

I have a similar problem using the Vertical. The Suunto App shows for Alpine Skiing that I did 13 runs (which is the same as my SkiTracks App)but on Strava it shows 26 runs. I have not looked at the FIT file. I see nothing in the Suunto App with 26 in it.

@Mika-Hirvaskari said in Suunto 7 lose credit cards & information added to Google Pay: Anyone else having problems with Suunto 7 and Google Pay in a way that the cards added to Google Pay just stop showing in a watch (says some error message about the lost connection and asking to login to Gmail) and could not be used or added again before making a reboot to factory settings and doing all the steps in setup including adding card information and calling a bank to accept the verification request? This started when receiving new credit card and adding it to Google Pay. It worked fine for some time eventually ending to mentioned error message, when trying to use it. Makes me appreciate payment services that just work without all these headaches. Been checking out PayKassma, and they seem to have a solid, hassle-free approach to online payments. Worth a look: [link removed] I ran into the exact same issue not too long ago! Thought my Suunto 7 just decided to retire early. Turns out, the problem was with Google Pay struggling to sync properly after adding a new card. What worked for me was removing the card from Google Pay on my phone first, then restarting both the watch and the phone. After that, I readded the card on my phone, made sure it was verified, and only then tried adding it to the watch again. No factory reset needed, thankfully!

Bonjour a tous, J’utilise une Suunto 5 peak depuis 1 an, que j’ai connecté à mon capteur de FC (Polar H9). D’habitude tout va bien, à la fin d’une activité la montre charge 20 sec le temps de tout synchroniser et mon activité se télécharge sur mon application… Or depuis ce matin, en revenant d’une sortie vélo, ma montre reste bloqué sur l’écran “synchro données FC” avec le petit chargement… Cela fait 3h que rien n’a bougé… Je ne peux pas quitter cette synchro, j’ai essayé de déconnecter et reconnecter ma montre, d’enlever et remettre la pile de mon capteur de FC mais rien… Le seul moment où je n’ai plus cet écran c’est quand je reçois une notif qui s’affiche donc sur ma montre. Quelqu’un a t’il déjà eu ça, et/ou sait comment arrêter ça ? Merci ! Björn

Re: Suunto 5

@DavidCheesman Just to check: Are you also syncing via cable to a computer running SuuntoLink?

@Dwartus And may i ask what the feedback was from suunto?